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This company contacted me in March 2008 offering a design service for a website for my holiday cottage.
I agreed but told them that this would be a trial for one year as my business does very well without a website.
They then contacted me asking for more money to get the cottage website live on the net, assuring me that it would be well-used. I had assumed that I had already paid for this service and was surprised to be asked for more money. However I paid up, hoping for the good service and regular contact that they had promised.
When I was not able to access the website with any key words and could only access it by typing in the full url, I complained. The company ignored my complaints for several weeks and, only after great persistence on my part, fixed it for the website to appear when I typed in several key words. However, after one week again I typed in the key words and could no longer bring up the website. I complained again by telephone but the company ignored me.
I decided that I was wasting my time and put the whole thing down to experience.
However, on return from my holidays in March 2009, I found that they had sent me a renewal letter for the domain and had, completely without authority, removed £113 from my account via my credit card.
I immediately contacted them, but they have sent me a letter to say that they will not refund the money.
I consider this to be theft and I hope to pursue the recovery of my money through the small claims court
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
I agreed but told them that this would be a trial for one year as my business does very well without a website.
They then contacted me asking for more money to get the cottage website live on the net, assuring me that it would be well-used. I had assumed that I had already paid for this service and was surprised to be asked for more money. However I paid up, hoping for the good service and regular contact that they had promised.
When I was not able to access the website with any key words and could only access it by typing in the full url, I complained. The company ignored my complaints for several weeks and, only after great persistence on my part, fixed it for the website to appear when I typed in several key words. However, after one week again I typed in the key words and could no longer bring up the website. I complained again by telephone but the company ignored me.
I decided that I was wasting my time and put the whole thing down to experience.
However, on return from my holidays in March 2009, I found that they had sent me a renewal letter for the domain and had, completely without authority, removed £113 from my account via my credit card.
I immediately contacted them, but they have sent me a letter to say that they will not refund the money.
I consider this to be theft and I hope to pursue the recovery of my money through the small claims court
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