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I recently used this on-line musical store, although it seems they have premises as well. I purchased a violin, an Antonia Symphonique, which I was informed would be shipped within 7 days, I also purchased a polishing cloth. Well I waited, and waited, no violin, no cloth. Then recieved an e-mail saying they are dispatching the cloth, but no word of the violin, no explanation either. I e-mailed the company to find out what was going on, no reply. I then rang the company and they told me it would be there that same week, so I accepted the reasons and waited again. Nothing came, again, no e-mail, no call, to explain what was going on. I had informed them that I needed the violin by Tuesday 7th July as was going to the Czech Republic for a performance as quartet. Again, no reply, no call, no explanation, until I called them, and I was given the same 'excuse' again by the same guy, not in stock. We will get it this week. Demanded a refund now, which I was told would take three days, they took the money quick enough. Don't touch this company with a barge pole, they lie, they don't care about customer service, and they promise what they certainly cannot do, you have been warned.
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