Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
This report is a carefully edited piece that replaces the name of the Company that was responsible for the transportation of the car in question with that of his agent.It is bogus.
It has been posted under a similar sounding but different name ie. Silvercruiser rather than silvercruiseralmeria in an obvious attempt to mislead.
Car Tran Spain have not resolved the complaint to the client,me the real silvercruiseralmeria, under the terms of the CMR.
I have forwarded a copy of this bogus posting to my solicitor as it is pretty obvious in whose interest it would be to edit in the name.
John the whole problem is that you failed to listen when the damage
occurred back in June/July of 2009 and continue to fail to listen. Or
are you incapable of understanding the Queen’s English.
There is nothing new in your latest posting it is simply a cut and paste of your original, already disproven, rebuttal.
I have not refused to allow an assessor from Car Tran Spain's insurer to look at the car. In fact I would welcome it. They have according to the insurance company, whose details they provided, no P.I. insurance!
If you don’t believe me you are welcome to contact the adjuster/assessor
yourself his details are provided in my previous posting which makes
this fact clear.
The CMR Convention, that you are so found of quoting, stipulates
that you are solely responsible for the damage, that is caused by your
employees and or agents, as if you yourself did the damage. Car Tran
Spain was the agent you employed.
The amount to repair the car was provided by two independent approved
garages used by insurance companies at the request of Car Tran Spain's
broker. If your agent has caused so much damage, that it would cost
more to repair, than the vehicle is worth then any insurer would simply
write the vehicle off. Everybody reading this knows that.
By continuing to shirk your responsibility, lying about what has
happened regarding the insurance, remember I have posted in full the
last communique from the adjuster/assessor from Car Tran Spain's named
broker which states that the agent you employed was not insured.
Combined with your continued and blatant unwillingness to abide by the
CMR Convention that regulates your industry you are simply
demonstrating that yours is a company that is not to be trusted for the
transportation of vehicles.
Have you read the CMR or do you not understand it? because I would
suggest that it would be the interests of yourself, and indeed your
clients, if you had at least a working knowledge of it. Perhaps you
should have someone explain it to you before one of the
producers/presenters from the BBC television programme “Watchdog”
contacts you. The programme that investigates and provides topical
reports into the big names and smaller rogues letting thte cusomer down
In response to this posting and several others you have made on the internet regarding my company Motor Movers I feel I must reply to set the record straight regarding the above incident mentioned in your postings.
My company has been shipping vehicles to Europe for over 5 years and to date we have shipped over 4000 vehicles, we pride ourselves on providing a highly professional and courteous service to all clients.
With regard to the above unfortunate incident we had in this case taken the very rare step of sub-contracting the shipping of your vehicle to a third party company, Car Trans Spain. We only do this in the unusual circumstance of us not being able to fulfil your shipment ourselves; this can be due to driver sickness, accident etc.
We are fully entitled to use a third party company under the terms of the CMR Convention which governs the carriage of goods/vehicles by road and our Professional Indemnity Insurer, Equity Redstar also allow this third party contracting as well.
In these circumstances as soon as the third party company collects the clients car all liability for the transportation of that car rests fully with that company and their own P.I. insurers.
When I was notified of this unfortunate and extremely unusual accident to your vehicle I immediately contacted the owner of Car Trans Spain to ensure that the matter was going to be dealt with as quickly and simply as possible to ensure minimum distress to the client.
I was informed that Car Trans Spain had asked their insurers to contact the client but the feedback I have subsequently been given is that the client does not want an insurance assessor to visit him and inspect the car as normal and reasonable procedures require. The client has reportedly told Car Trans Spain that is not interested in the assessor coming round as he knows how much his car is worth and if we do not pay him this amount, which incidentally is far more than the suggested book value for his make, model and year of car then he will continue to post misleading and slanderous comments about my company.
As the proud owner of Motor Movers I find this extremely distressing and frustrating as much of our work comes from happy satisfied clients repeat business and word of mouth we also attract a lot of clients over the internet.
If my own company was legally responsible for the liability to this client then I would have followed the same steps as Car Trans Spain and instructed my insurers to go and assess the alleged damage and resolved the matter as quickly as possible, when the client refuses to allow an insurance assessor to even inspect his vehicle then what are we supposed to do, we carry insurance for exactly this reason as very sadly on rare occasions in any business accidents do happen.
Legally the liability for this case rests solely with Car Trans Spain and their insurers who are trying to resolve the matter but cannot proceed for the reasons described above that the client refuses access to inspect the vehicle.
I hope this post clarifies the situation as we take our business and our reputation extremely seriously and want to carry on providing a first class affordable car transportation business for all our clients both old and new.
In response to this posting and several others you have made on the internet regarding my company Motor Movers I feel I must reply to set the record straight regarding the above incident mentioned in your postings.
My company has been shipping vehicles to Europe for over 5 years and to date we have shipped over 4000 vehicles, we pride ourselves on providing a highly professional and courteous service to all clients.
With regard to the above unfortunate incident we had in this case taken the very rare step of sub-contracting the shipping of your vehicle to a third party company, Car Trans Spain. We only do this in the unusual circumstance of us not being able to fulfil your shipment ourselves; this can be due to driver sickness, accident etc.
We are fully entitled to use a third party company under the terms of the CMR Convention which governs the carriage of goods/vehicles by road and our Professional Indemnity Insurer, Equity Redstar also allow this third party contracting as well.
IN these circumstances as soon as the third party company collects the clients car all liability for the transportation of that car rests fully with that company and their own P.I. insurers.
When I was notified of this unfortunate and extremely unusual accident to your vehicle I immediately contacted the owner of Car Trans Spain to ensure that the matter was going to be dealt with as quickly and simply as possible to ensure minimum distress to the client.
I was informed that Car Trans Spain had asked their insurers to contact the client but the feedback I have subsequently been given is that the client does not want an insurance assessor to visit him and inspect the car as normal and reasonable procedures require.
The client has reportedly told Car Trans Spain that is not interested in the assessor coming round as he knows how much his car is worth and if we do not pay him this amount, which incidentally is far more than the suggested book value for his make, model and year of car then he will continue to post misleading and slanderous comments about my company.
As the proud owner of Motor Movers I find this extremely distressing and frustrating as much of our work comes from happy satisfied clients repeat business and word of mouth we also attract a lot of clients over the internet.
If my own company was legally responsible for the liability to this client then I would have followed the same steps as Car Trans Spain and instructed my insurers to go and assess the alleged damage and resolved the matter as quickly as possible, when the client refuses to allow an insurance assessor to even inspect his vehicle then what are we supposed to do, we carry insurance for exactly this reason as very sadly on rare occasions in any business accidents do happen.
Legally the liability for this case rests solely with Car Trans Spain and their insurers who are trying to resolve the matter but cannot proceed for the reasons described above that the client refuses access to inspect the vehicle.
I hope this post clarifies the situation as we take our business and our reputation extremely seriously and want to carry on providing a first class affordable car transportation business for all our clients both old and new.
Motor Movers Spain and their sub-contractor still haven’t corrected the damage that they inflicted upon my car, over five months ago, whilst transporting it from Spain back to the UK.
Having initially declined to provide the requested insurance details it was only after the creation of my blog, http://carshippingtospain.blogspot.com, some six weeks later, that I was given the necessary information by Motor Movers Spain and BKW Euro Logistics to initiate an insurance claim.
Still adamant that he is not responsible for the damage, John, of Motor Movers was extremely abusive and threatening when denying that he was in any way liable for the damage stating that it had happened on the transport of his subcontractor Car Trans Spain / BKW Logistics.
So for John’s future reference, and hopefully for the benefit of anyone unfortunate enough, or indeed stupid enough, to have used his “service” this is the correct and legal method for a professional company to deal with damage caused by a sub contractor such as BKW Euro Logistics. According to correspondence from the newly appointed claims manager/underwriter, “ As the contract was originally agreed with Motor Movers the normal procedure would be for the client to issue a claim against Motor Movers. It is incumbent upon them to liaise with any subcontractor they may have appointed but ultimately, answer the clients claim.”
So as you can see having destroyed my car Motor Movers Spain have also failed to act in a professional manner after the fact. In my experience they are certainly not the customer focused company they claim to be in their advertising.
There is clearly something wrong with the insurance as six months later I am still waiting and being fobbed off.
Rather than do the right thing, which would be the simplest, and correct the damage that their sub-contractor, BKW Transport, inflicted upon my car, Motor Movers Spain are paying their SEO company and their underlings to attempt to hide the truth about the shambolic service, verbal abuse and threats that I have suffered all because my car was destroyed whilst they had responsibility for it.
With a little research these supposedly "independent statements" can be debunked as no more than mercernary drivel. Take for instance the one published by "Paul" on getspain-spain.com: "I am constantly being asked about shipping cars to Spain and am pleased to be able to recommend Motor Movers Spain.....We are very careful here at Get Spain who we recommend but I have no worries about recommending Motor Movers Spain for car shipping to Spain". Really? It wouldn't have anything to do with the fact that according to Wikipedia the person responsible for Get Spain is Paul Lopez the SEO manager for Artemis the company responsible for Motor Movers Spain SEO. Hardly what I would call very reliable or independent .
Take a look at the pictures taken of my car, after coming of the back of Motor Movers Spain sub contractors trailer two weeks late Paul, and ask yourself if you still have no worries about recommending them? Because I would. That is if I did'nt want my own integrity or that of my supposedly independant website to be called into question.
Rather than waste their money and making themselves look even more dishonest and unprofessional why don't Motor Movers Spain just correct the damage? When the damage to my car, that Motor Movers Spain are responsible for, is repaired I will go away and take my blogs with me. It's really that simple.
Anyone thinking of using either of these companies should look at the pictures of the damage to my car, consider the unacceptable length of time it is taking for Motor Movers Spain and BKW Euro Logistics to correct the damage, combined with the appalling after care service and ask themselves is this the way that they want to have their car transported
Add a comment about this blagger
Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
It has been posted under a similar sounding but different name ie. Silvercruiser rather than silvercruiseralmeria in an obvious attempt to mislead.
Car Tran Spain have not resolved the complaint to the client,me the real silvercruiseralmeria, under the terms of the CMR.
I have forwarded a copy of this bogus posting to my solicitor as it is pretty obvious in whose interest it would be to edit in the name.
occurred back in June/July of 2009 and continue to fail to listen. Or
are you incapable of understanding the Queen’s English.
There is nothing new in your latest posting it is simply a cut and paste of your original, already disproven, rebuttal.
I have not refused to allow an assessor from Car Tran Spain's insurer to look at the car. In fact I would welcome it. They have according to the insurance company, whose details they provided, no P.I. insurance!
If you don’t believe me you are welcome to contact the adjuster/assessor
yourself his details are provided in my previous posting which makes
this fact clear.
The CMR Convention, that you are so found of quoting, stipulates
that you are solely responsible for the damage, that is caused by your
employees and or agents, as if you yourself did the damage. Car Tran
Spain was the agent you employed.
The amount to repair the car was provided by two independent approved
garages used by insurance companies at the request of Car Tran Spain's
broker. If your agent has caused so much damage, that it would cost
more to repair, than the vehicle is worth then any insurer would simply
write the vehicle off. Everybody reading this knows that.
By continuing to shirk your responsibility, lying about what has
happened regarding the insurance, remember I have posted in full the
last communique from the adjuster/assessor from Car Tran Spain's named
broker which states that the agent you employed was not insured.
Combined with your continued and blatant unwillingness to abide by the
CMR Convention that regulates your industry you are simply
demonstrating that yours is a company that is not to be trusted for the
transportation of vehicles.
Have you read the CMR or do you not understand it? because I would
suggest that it would be the interests of yourself, and indeed your
clients, if you had at least a working knowledge of it. Perhaps you
should have someone explain it to you before one of the
producers/presenters from the BBC television programme “Watchdog”
contacts you. The programme that investigates and provides topical
reports into the big names and smaller rogues letting thte cusomer down
My company has been shipping vehicles to Europe for over 5 years and to date we have shipped over 4000 vehicles, we pride ourselves on providing a highly professional and courteous service to all clients.
With regard to the above unfortunate incident we had in this case taken the very rare step of sub-contracting the shipping of your vehicle to a third party company, Car Trans Spain. We only do this in the unusual circumstance of us not being able to fulfil your shipment ourselves; this can be due to driver sickness, accident etc.
We are fully entitled to use a third party company under the terms of the CMR Convention which governs the carriage of goods/vehicles by road and our Professional Indemnity Insurer, Equity Redstar also allow this third party contracting as well.
In these circumstances as soon as the third party company collects the clients car all liability for the transportation of that car rests fully with that company and their own P.I. insurers.
When I was notified of this unfortunate and extremely unusual accident to your vehicle I immediately contacted the owner of Car Trans Spain to ensure that the matter was going to be dealt with as quickly and simply as possible to ensure minimum distress to the client.
I was informed that Car Trans Spain had asked their insurers to contact the client but the feedback I have subsequently been given is that the client does not want an insurance assessor to visit him and inspect the car as normal and reasonable procedures require. The client has reportedly told Car Trans Spain that is not interested in the assessor coming round as he knows how much his car is worth and if we do not pay him this amount, which incidentally is far more than the suggested book value for his make, model and year of car then he will continue to post misleading and slanderous comments about my company.
As the proud owner of Motor Movers I find this extremely distressing and frustrating as much of our work comes from happy satisfied clients repeat business and word of mouth we also attract a lot of clients over the internet.
If my own company was legally responsible for the liability to this client then I would have followed the same steps as Car Trans Spain and instructed my insurers to go and assess the alleged damage and resolved the matter as quickly as possible, when the client refuses to allow an insurance assessor to even inspect his vehicle then what are we supposed to do, we carry insurance for exactly this reason as very sadly on rare occasions in any business accidents do happen.
Legally the liability for this case rests solely with Car Trans Spain and their insurers who are trying to resolve the matter but cannot proceed for the reasons described above that the client refuses access to inspect the vehicle.
I hope this post clarifies the situation as we take our business and our reputation extremely seriously and want to carry on providing a first class affordable car transportation business for all our clients both old and new.
John Tague Managing Director Motor Mover Ltd
My company has been shipping vehicles to Europe for over 5 years and to date we have shipped over 4000 vehicles, we pride ourselves on providing a highly professional and courteous service to all clients.
With regard to the above unfortunate incident we had in this case taken the very rare step of sub-contracting the shipping of your vehicle to a third party company, Car Trans Spain. We only do this in the unusual circumstance of us not being able to fulfil your shipment ourselves; this can be due to driver sickness, accident etc.
We are fully entitled to use a third party company under the terms of the CMR Convention which governs the carriage of goods/vehicles by road and our Professional Indemnity Insurer, Equity Redstar also allow this third party contracting as well.
IN these circumstances as soon as the third party company collects the clients car all liability for the transportation of that car rests fully with that company and their own P.I. insurers.
When I was notified of this unfortunate and extremely unusual accident to your vehicle I immediately contacted the owner of Car Trans Spain to ensure that the matter was going to be dealt with as quickly and simply as possible to ensure minimum distress to the client.
I was informed that Car Trans Spain had asked their insurers to contact the client but the feedback I have subsequently been given is that the client does not want an insurance assessor to visit him and inspect the car as normal and reasonable procedures require.
The client has reportedly told Car Trans Spain that is not interested in the assessor coming round as he knows how much his car is worth and if we do not pay him this amount, which incidentally is far more than the suggested book value for his make, model and year of car then he will continue to post misleading and slanderous comments about my company.
As the proud owner of Motor Movers I find this extremely distressing and frustrating as much of our work comes from happy satisfied clients repeat business and word of mouth we also attract a lot of clients over the internet.
If my own company was legally responsible for the liability to this client then I would have followed the same steps as Car Trans Spain and instructed my insurers to go and assess the alleged damage and resolved the matter as quickly as possible, when the client refuses to allow an insurance assessor to even inspect his vehicle then what are we supposed to do, we carry insurance for exactly this reason as very sadly on rare occasions in any business accidents do happen.
Legally the liability for this case rests solely with Car Trans Spain and their insurers who are trying to resolve the matter but cannot proceed for the reasons described above that the client refuses access to inspect the vehicle.
I hope this post clarifies the situation as we take our business and our reputation extremely seriously and want to carry on providing a first class affordable car transportation business for all our clients both old and new.
John Tague
Managing Director
Motor Mover Ltd
Having initially declined to provide the requested insurance details it was only after the creation of my blog, http://carshippingtospain.blogspot.com, some six weeks later, that I was given the necessary information by Motor Movers Spain and BKW Euro Logistics to initiate an insurance claim.
Still adamant that he is not responsible for the damage, John, of Motor Movers was extremely abusive and threatening when denying that he was in any way liable for the damage stating that it had happened on the transport of his subcontractor Car Trans Spain / BKW Logistics.
So for John’s future reference, and hopefully for the benefit of anyone unfortunate enough, or indeed stupid enough, to have used his “service” this is the correct and legal method for a professional company to deal with damage caused by a sub contractor such as BKW Euro Logistics. According to correspondence from the newly appointed claims manager/underwriter, “ As the contract was originally agreed with Motor Movers the normal procedure would be for the client to issue a claim against Motor Movers. It is incumbent upon them to liaise with any subcontractor they may have appointed but ultimately, answer the clients claim.”
So as you can see having destroyed my car Motor Movers Spain have also failed to act in a professional manner after the fact. In my experience they are certainly not the customer focused company they claim to be in their advertising.
There is clearly something wrong with the insurance as six months later I am still waiting and being fobbed off.
Rather than do the right thing, which would be the simplest, and correct the damage that their sub-contractor, BKW Transport, inflicted upon my car, Motor Movers Spain are paying their SEO company and their underlings to attempt to hide the truth about the shambolic service, verbal abuse and threats that I have suffered all because my car was destroyed whilst they had responsibility for it.
With a little research these supposedly "independent statements" can be debunked as no more than mercernary drivel. Take for instance the one published by "Paul" on getspain-spain.com: "I am constantly being asked about shipping cars to Spain and am pleased to be able to recommend Motor Movers Spain.....We are very careful here at Get Spain who we recommend but I have no worries about recommending Motor Movers Spain for car shipping to Spain". Really? It wouldn't have anything to do with the fact that according to Wikipedia the person responsible for Get Spain is Paul Lopez the SEO manager for Artemis the company responsible for Motor Movers Spain SEO. Hardly what I would call very reliable or independent .
Take a look at the pictures taken of my car, after coming of the back of Motor Movers Spain sub contractors trailer two weeks late Paul, and ask yourself if you still have no worries about recommending them? Because I would. That is if I did'nt want my own integrity or that of my supposedly independant website to be called into question.
Rather than waste their money and making themselves look even more dishonest and unprofessional why don't Motor Movers Spain just correct the damage? When the damage to my car, that Motor Movers Spain are responsible for, is repaired I will go away and take my blogs with me. It's really that simple.
Anyone thinking of using either of these companies should look at the pictures of the damage to my car, consider the unacceptable length of time it is taking for Motor Movers Spain and BKW Euro Logistics to correct the damage, combined with the appalling after care service and ask themselves is this the way that they want to have their car transported
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