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The Bradford Exchange would like to sincerley appologise for the problems you have experienced with your order and the difficulties you have had obtaining your refund. If you could please contact us directly on 01782 555705 or e-mail scrawshaw@brad-ex.co.uk we will rectify this for you immeditaly.
i have been continually trying to get a refund for a pull up xmas tree, the first one i ordered did not work and i returned it as instructed. the second arrived and the lights did not work on that one either.i have returned both items to the bradford exchange and despite umpteen calls to a very expensive number and several letters, none which i have received an acknowledgement for. this is despite this company promising to reply in 5 days. they have taken full payment for this item and are making every excuse not to return my money. their customer service is atrocious and it is quite obvious they do not care about their customers, they just want your money. i wish i had never heard of the bradford exchange and would never use them again. BE WARNED.
The Bradford Exchange apologises sincerely for the service you have experienced and for the fact that your issue has not been satisfactorily resolved. If you would please email us directly on either of the following email addresses with a telephone number you can be contacted on, we will call you back immediately to resolve your issue.
llewis@brad-ex.co.uk or scrawshaw@brad-ex.co.uk
Once again, please accept our sincere apologies and rest assured we will resolve your complaint as soon as possible on receipt of your email.
I have had a nightmare with this company. I ordered 4 gifts for Christmas. Two came badly broken and trying to get them replaced cost a fortune in phone calls.
They wouldn't answer communication sent to customer service via their web site. When I eventually got return slips and sent the items back, they were replaced. It was confirmed by customer services in October that all returns had been received and then the bills started to arrive.
I had paid everything straight off, but in November they decided they actually hadn't received one item back after I had got rid of the postage receipt. I was told that I could email them with details of return which I did. I have now received a threatening letter for £119 as they said I had kept two of one item. Why would I want a smashed item.
They are also charging me again for postage on the broken item which they replaced. Why should I pay two lots of postage to receive one item.....it is not my fault it arrived broken.
Their customer service is pathetic and if I ran my business in this way, I would become bankrupt very quickly. Needless to say, I will never order from them again!!!!!
Ongoing saga of the faulty clock, this was collected and a full refund offered, I'm still waiting after a month! ringing their useless customer service line just results in a large bill from their 0871 number, how can a company be this bad and keep going? about time Watchdog had a go at them.
I have a concurrent complaint pertaining to this extraordinarily sub- standard firm.
I, like many others it seems, only learned how thoroughly awful this establishment is having endured my own encounter with them.
please go ahead and show your support my viewing my complaint at www.thesqueakywheel.com, as each time you do, the Managing Director; one Mr. Nigel Kendrick receives email notification to say it has been viewed.
Better still, go ahead and create your own page! Let us show this institution the consumer really means business!!
P.S. Expect nothing from Customer Service Manager; Ms. Leann Lewis with whom I have had much converse pertaining to this matter. She has been of absolutely no assistance to date.
My name is Leann Lewis and I am the Customer Service manager for The Bradford Exchange UK. I am very sorry to hear of any dissatisfaction that our customers feel as a result of the service received from us. As the customer service manager, I can assure you that I take complaints very seriously, and wherever possible ensure that measures are taken to prevent any reoccurrences. If you are not happy with any aspect of our service I would very much like to speak to you to discuss this matter further. Please e-mail your contact details to me - llewis@brad-ex.co.uk and I will contact you personally to resolve your complaint.
Kind Regards
Leann Lewis
My father bought a clock from this company, what a load of cheap rubbish! It doesn't work as advertised, has parts missing and trying to get any sense out of their "customer service" is a waste of time. Don't buy from them if you value your money!!
wish i had found this site before i placed an order with Bradford Exchange. I have recieved my item but extremely disappointed with it. came home from work and found item propped up on front door (just waiting to be nicked by a passer by) despite the envelope saying package must be tracked and signed for!! on opening the first thing to hit me was necklace was in a small white box with "made in china" in big bold letters on the side, opened box, looked at necklace, nothing whatsoever like picture in magazine just a bit of tat that is going to cost me almost eighty quid, i will pay for it because i did recieve it, but one thing's for sure, they'll not get any more money out of me, not a pleasant experience.
First of all I should say we have NOT bought anything from this company, we operate a toy/doll/teddy repair service that is currently swamped with work and we are not taking in any more repairs. For a few years now we have had callers saying they have been "given your number by Bradford Exchange" as someone who can repair their Bradford Exchange item. We've tried to stop Bradford Exchange referring people to us "Oh NO, we NEVER do that" they say, but still it continues. Customers are already angry at having waited for a long time on their high-rate number and then (in my view) they are being fobbed off with our number - and we cannot help. Bradford Exchange have said in emails to us that they "do not endorse any company for repairs" so if they do give you the number of a repair service other than their own then you know they are trying to get rid of you.
I have never known such a Mickey Mouse Company! I ordered a Christmas Present from this company on the 19th Nov via the telephone whereby I paid in full for item. No Correspondence since then I rang them on the 3rd Dec and automated message saying I was 17th in the queue, 29mins and 19 sec's later I was No 1 in the queue only for call to be terminated!!! Rang straight back and message stating I am 30th in the queue. Emailed them on the 3rd Dec and to date no reply to my email either. I have rung repeatdely today only to get disconnected also I have sent another email but no doubt I will not receive a reply. I have informed this joke of a company to cancel my order but no doubt they will ignore my request like they have with my phone calls and emails!!!!!! The amount of money I have spent on phone calls to this company would of paid for at least another bracelet. Future customers beware of the shoddy service or should that be lack of it regarding this company.
In January 2010 I ordered an Item from this company.
On 9th February I received a letter saying that there had been a slight delay in delivery. I contacted the company by telephone and the automated service told me that delivery would be in March. On 9th March I got yet another letter saying that there had been an unforeseen delay in fulfilling orders. On checking my credit card statement, I saw that they had taken payment of £45.98 on 16th March and thought that the item had therefor been despatched. I called them on 23rd March as I had not received item and was told that the item would not now be with me until late April/May. When i pointed out that they had taken payment I was told that they had done so as they "thought the item would be received from maker"!!! I asked for my order to be cancelled and a full refund to my credit card. On 30th March, this refund has still not been made and upon contacting company again, was told "Computers are down". I feel that potential customers should be very careful when dealing with Bradford Exchange!!
paid £100 for item 4th nov as xmas present and it was faulty, phone calls to useless customer service staff costs an absolute fortune, was sent a broken replacement both been collected. now 1st feb and still no refund, just lied to by sooo many different staff every time i call, will have to go down legal action route now. please please do not use this company for the sake of your wallet, phone bills and stress levels. avoid like the plague
This company is useless. I paid over £100 for a christmas decoration on the 1st Dec 09 and have never received it. After numerous long phone calls a replacement was sent out just before christmas and i was assured it would be with me for christmas. Today...the 4th Jan 10 i still dont have it but i have received an invoice for the replacement!!! To add insult to injury there so called help line costs 10p a minute and each phone call averages around 10 minutes. When you do finally get through the unintelligent workers lie to you and then say they will get a supervisor to call.......they don’t call you!! All in all i have been charged way over £120 for something i have never received and a load of hassle. Apparently i will get a refund within 7 days but i really don’t believe them going by the past experience....so i may have to go through the hassle of claiming my money back through the banking system and also letting trading standards know. DO NOT ORDER FROM THIS COMPANY THEY ARE USELESS.
I ordered a daughter gift pendant early november to ensure christmas delivery. I made my first payment by card on 20th november. My second payment is due next week and I still have not recieved the item. This is the first time I have dealt with this company and I am trying to decide wether this is just a very bad service or theft.I will be seeking legal advice.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
LeannLewis at 20th Feb 2012, 11:34AM
llewis@brad-ex.co.uk or scrawshaw@brad-ex.co.uk
Once again, please accept our sincere apologies and rest assured we will resolve your complaint as soon as possible on receipt of your email.
LeannLewis at 30th Jan 2012, 12:56PM
They wouldn't answer communication sent to customer service via their web site. When I eventually got return slips and sent the items back, they were replaced. It was confirmed by customer services in October that all returns had been received and then the bills started to arrive.
I had paid everything straight off, but in November they decided they actually hadn't received one item back after I had got rid of the postage receipt. I was told that I could email them with details of return which I did. I have now received a threatening letter for £119 as they said I had kept two of one item. Why would I want a smashed item.
They are also charging me again for postage on the broken item which they replaced. Why should I pay two lots of postage to receive one item.....it is not my fault it arrived broken.
Their customer service is pathetic and if I ran my business in this way, I would become bankrupt very quickly. Needless to say, I will never order from them again!!!!!
I, like many others it seems, only learned how thoroughly awful this establishment is having endured my own encounter with them.
please go ahead and show your support my viewing my complaint at www.thesqueakywheel.com, as each time you do, the Managing Director; one Mr. Nigel Kendrick receives email notification to say it has been viewed.
Better still, go ahead and create your own page! Let us show this institution the consumer really means business!!
P.S. Expect nothing from Customer Service Manager; Ms. Leann Lewis with whom I have had much converse pertaining to this matter. She has been of absolutely no assistance to date.
Do business with this firm at your peril.!!
Kind Regards
Leann Lewis
LeannLewis at 22nd Oct 2011, 07:53AM
On 9th February I received a letter saying that there had been a slight delay in delivery. I contacted the company by telephone and the automated service told me that delivery would be in March. On 9th March I got yet another letter saying that there had been an unforeseen delay in fulfilling orders. On checking my credit card statement, I saw that they had taken payment of £45.98 on 16th March and thought that the item had therefor been despatched. I called them on 23rd March as I had not received item and was told that the item would not now be with me until late April/May. When i pointed out that they had taken payment I was told that they had done so as they "thought the item would be received from maker"!!! I asked for my order to be cancelled and a full refund to my credit card. On 30th March, this refund has still not been made and upon contacting company again, was told "Computers are down". I feel that potential customers should be very careful when dealing with Bradford Exchange!!
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