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I went to the Evansville, Indiana store to have a kitchen design completed for a total remodel of my kitchen. I informed the "Designer" who waited on me, that I had never purchased cabinets before and was uncertain of what types of information I would need to give, thereby needing guidance through the process. I had brought with me the dimensions of my kitchen space given to me by my contractor. The “designer” created a CAD image using these dimensions and the cabinet types I chose. I was given a schematic of this design. On this image, the cabinets are shown mounted 12 inches below the ceiling. There are no dimensions listed on this page, only on the schematic, and then the dimensions shown are strictly horizontal measurements.
When the cabinets arrived, the construction crew removed them from the boxes to install them, but work had to stop when we found that cabinets were 39-inch cabinets, as ordered, but 39" cabinets cannot be mounted 12 inches below the ceiling without partially occluding all the installed electrical outlets, the wiring for the below-cabinet lighting, as well leaving no room for any appliance on the counter other than possibly a small toaster. Had they mounted them as shown in the design, less than 12" would have been available on the countertop. This was never pointed out to me, indicated on the drawing, or in any way whatsoever referred to by the designer.
I had no problem with the cabinets being mounted at ceiling level, which I thought would look very nice with the crown molding and work resumed but had to again stop because the 15-inch cabinets purchased for over the stove and over the sink areas, as suggested by the designer, would look completely ridiculous as well as be unreachable without a chair. The adjacent cabinets also still could not be installed. Construction on the kitchen came to a complete halt, also delaying the plumber and the electrician who were scheduled. This necessitated my returning to Menards on November 13. I was again waited on by the same employee. I explained the problem and got absolutely no response other than to be informed I could not return the 15” cabinets. I explained I was upset at having to absorb the cost of two 15-inch cabinets and spend more money on additional cabinets as a result of the drawing depicting a mounting for 30-inch cabinets and not 39-inch, as it should have been. I received no response whatsoever to this.
This employee proceeded to attempt to place an additional order for the 24" cabinets, which he said needed to be appended to the original order. However, after more than five minutes, he told me he was having trouble finding my original order against which to reference the new order and to excuse him. He left the area for several minutes, then returned stating “Now I have to start all over!” since my original order apparently had been deleted. He did put in the new order and place it. I then paid an additional $531.34 for replacement cabinets. This order was supposed to be placed on a Rush, however, the employee forgot and failed to do so, thereby delaying my construction crew another 1-2 weeks. The cabinet maker, Schrock, picked up the slack and did get the cabinets done and delivered as fast as they could once they were informed of the omission.
I have since communicated by mail with Menard, Inc. Guest Services, located in Eau Claire, Wisconsin. However, all replies are generic, i.e. "Customer satisfaction is very important to us," and offer no solution. In the past I went in to the store to see the Store Manager about this but got no satisfaction. Five and one-half weeks after this, he called me stating, “Menards might consider taking back the 15” cabinets.” I explained that with nearly six weeks having gone by, after being told I absolutely could not return them, I had found another use for them that was not intended, but since I was stuck with them I had done so, and they had been mounted to a laundry room wall and hardware installed (rendering them “used cabinets“). The second week in February, I again tried to call and speak to him as suggested in the most recent Guest Services letter, but was told he was at a seminar. The store declined to give the Home Office phone number, "We don't give that out." I found the number online and called Guest Services asking to speak to the woman I had been corresponding with and was refused. "She only does business in writing."
Menards is using incompetent personnel to design multi-thousand dollar kitchens and are completely uncooperative to make restitution for, or even admit, their mistakes. I have all documents, including CAD image and schematics; the store itself lost all their documentation. I spent over $13,000.00 in this store during my remodel, which included other rooms as well, although after the cabinet fiasco, all further purchases were made elsewhere. My contractor also referred his next kitchen remodel client to another source.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
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When the cabinets arrived, the construction crew removed them from the boxes to install them, but work had to stop when we found that cabinets were 39-inch cabinets, as ordered, but 39" cabinets cannot be mounted 12 inches below the ceiling without partially occluding all the installed electrical outlets, the wiring for the below-cabinet lighting, as well leaving no room for any appliance on the counter other than possibly a small toaster. Had they mounted them as shown in the design, less than 12" would have been available on the countertop. This was never pointed out to me, indicated on the drawing, or in any way whatsoever referred to by the designer.
I had no problem with the cabinets being mounted at ceiling level, which I thought would look very nice with the crown molding and work resumed but had to again stop because the 15-inch cabinets purchased for over the stove and over the sink areas, as suggested by the designer, would look completely ridiculous as well as be unreachable without a chair. The adjacent cabinets also still could not be installed. Construction on the kitchen came to a complete halt, also delaying the plumber and the electrician who were scheduled. This necessitated my returning to Menards on November 13. I was again waited on by the same employee. I explained the problem and got absolutely no response other than to be informed I could not return the 15” cabinets. I explained I was upset at having to absorb the cost of two 15-inch cabinets and spend more money on additional cabinets as a result of the drawing depicting a mounting for 30-inch cabinets and not 39-inch, as it should have been. I received no response whatsoever to this.
This employee proceeded to attempt to place an additional order for the 24" cabinets, which he said needed to be appended to the original order. However, after more than five minutes, he told me he was having trouble finding my original order against which to reference the new order and to excuse him. He left the area for several minutes, then returned stating “Now I have to start all over!” since my original order apparently had been deleted. He did put in the new order and place it. I then paid an additional $531.34 for replacement cabinets. This order was supposed to be placed on a Rush, however, the employee forgot and failed to do so, thereby delaying my construction crew another 1-2 weeks. The cabinet maker, Schrock, picked up the slack and did get the cabinets done and delivered as fast as they could once they were informed of the omission.
I have since communicated by mail with Menard, Inc. Guest Services, located in Eau Claire, Wisconsin. However, all replies are generic, i.e. "Customer satisfaction is very important to us," and offer no solution. In the past I went in to the store to see the Store Manager about this but got no satisfaction. Five and one-half weeks after this, he called me stating, “Menards might consider taking back the 15” cabinets.” I explained that with nearly six weeks having gone by, after being told I absolutely could not return them, I had found another use for them that was not intended, but since I was stuck with them I had done so, and they had been mounted to a laundry room wall and hardware installed (rendering them “used cabinets“). The second week in February, I again tried to call and speak to him as suggested in the most recent Guest Services letter, but was told he was at a seminar. The store declined to give the Home Office phone number, "We don't give that out." I found the number online and called Guest Services asking to speak to the woman I had been corresponding with and was refused. "She only does business in writing."
Menards is using incompetent personnel to design multi-thousand dollar kitchens and are completely uncooperative to make restitution for, or even admit, their mistakes. I have all documents, including CAD image and schematics; the store itself lost all their documentation. I spent over $13,000.00 in this store during my remodel, which included other rooms as well, although after the cabinet fiasco, all further purchases were made elsewhere. My contractor also referred his next kitchen remodel client to another source.
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