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Original order made on 12th April 2010. After several telephone calls and false promises of returned telephone calls to give me details of the whereabouts of my delivery and several speculative dates for the actual delivery of items ordered I have decided to cancel the order and receive a refund of £143.17. I attempted to cancel the order via a telephone call on Tuesday 4th May 2010. I was informed that I would recieve an email to undertake this process, to date (7th May 2010) I still have not received this mail! I recently been told that they would recend the order, they gave me a date this is now past, and still have not delivery...keep away from this company
Two orders were placed with Uniform Your Business, Dec 7 & 22. I was told the first order was lost and a replacement would be sent, I was given tracking numbers twice that belonged to someone else.The first order was received six weeks later. I was told my second order had been shipped, (again given other peoples tracking numbers several times )then told it too had been lost and a replacement would be sent, I then found out weeks later that it was never sent. I finally received the order on Feb 11 only to get an item so badly embroidered and the lettering almost unreadable that I'd be embarrased to wear it.I immediately contacted them(and sent photos) I was told they would send a replacement straight away since they agreed it was very poorly emboidered and they should never have sent it like that, now more excuses as to why it hasn't been done (again). Over 2 months since placing an order, I'm still waiting.I've called several times enquiring about my order, I'm either put on hold for at least 15 minutes and finally have to hang up or told someone will call back but no one ever does. I haved asked to speak to the manager but told he is never in but will call back, he has never returned a call either.A certified letter to the manager was sent but no reply to it.I have been told so many lies by every staff member that has answered the phone. I seriously doubt that I am the only one having a problem with this company.Very poor customer service is an understatement! This company trades under several business names. I have had to contact The Trading Standards and hopfully they can help.Dealing with Uniform Your Business has been nothing but a headache!
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