Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
We have had the worst customer experience I can ever remember experiencing from this company so I would avoid and not believe promises.
We were moving into a new house in April 2010 and ordered a number of wardrobes in late Jan/early Feb 2010 and were promised a 10 week delivery. We were impressed with the quality of furniture on display and the seeming goodwill and focus of the staff at the Derby showroom. 90% of the furniture was delivered after 5 months,(in July) and 12 months later (feb 2011) we still are outstanding on 10% of our furniture. Our latest promise is April 2011 and the Managing Director will not reply to my emails! My daughter still has a cardboard box as her wardrobe!
Bought a dinning room suit oct 2008 after many e-mails to find out when it would be delivered it was delivered and left on the drive way Christmas week without warning our neighbour saw it and placed it in their garage till we came home .In june 2009 we saw many cracks appear and the joints began to split.After many phone calls we were told to send some pictures.
They decided to replace it which they did and was ok.But they did not give us any pins to stop it from moving too and fro when you touch it. Phoned them of this problem sept 2009 still nothing and i now have a moving dinning room suit. thank you solidoakwarehouse
Add a comment about this blagger
Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
We were moving into a new house in April 2010 and ordered a number of wardrobes in late Jan/early Feb 2010 and were promised a 10 week delivery. We were impressed with the quality of furniture on display and the seeming goodwill and focus of the staff at the Derby showroom. 90% of the furniture was delivered after 5 months,(in July) and 12 months later (feb 2011) we still are outstanding on 10% of our furniture. Our latest promise is April 2011 and the Managing Director will not reply to my emails! My daughter still has a cardboard box as her wardrobe!
Unbelievable.
They decided to replace it which they did and was ok.But they did not give us any pins to stop it from moving too and fro when you touch it. Phoned them of this problem sept 2009 still nothing and i now have a moving dinning room suit. thank you solidoakwarehouse
Back