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Comments:
Siematic is a strong kitchen brand and the design consultation process at this Mayfield Design kitchen studio is very good.
However, at least with the designer we worked with the documentation, delivery and follow-up was excetionally poor.
They installed the wrong worktop in our house. The salesperson immediately accepted responsibility and promised to replace it with the agreed colour - so we didn't initially worry. After three months of stringing us along (and lying about supplier insolvencies etc), he suddenly refused to replace it and asked us to pay again for a worktop in the agreed colour.
Because their initial documentation was unclear, he never confirmed our instructions in writing and never accepted liability in writing, holding them to account is difficult and we have had to go to court.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
However, at least with the designer we worked with the documentation, delivery and follow-up was excetionally poor.
They installed the wrong worktop in our house. The salesperson immediately accepted responsibility and promised to replace it with the agreed colour - so we didn't initially worry. After three months of stringing us along (and lying about supplier insolvencies etc), he suddenly refused to replace it and asked us to pay again for a worktop in the agreed colour.
Because their initial documentation was unclear, he never confirmed our instructions in writing and never accepted liability in writing, holding them to account is difficult and we have had to go to court.
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