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Groupon, a great idea for any business wanting to promote their products and drive traffic to their website? In theory a genius idea, but put into practice they are a pain in the coupons.
Recently we had the unfortunate pleasure of dealing with Groupon and experienced first hand how they treat their clients.
Groupon make all their money by taking a percentage of the discount value. For example: if you want to sell a car for 1k, that was previously 10k, they would take percentage of the 1k (selling price).
They don't really like talking about this on the phone and will happily give you random numbers plucked from the deli counter ticket machine at Tescos, anything for them to get into your office and give you the sales pitch.
Having previously spoken to fellow companies which have used this service, we were quickly aware of inconsistencies of pricing. Many were paying 11% others up to 30%.
To cut a long story short, we signed a deal at an agreed inflated price. The day before the deal went live, I had a gut feeling to double check the figure again. (for the the 3rd time) Surprise..surprise , it miraculously shot up overnight.
Expecting an apology we were greeted with a sales call. A Lovely young lady explaining that there is nothing they can do about the price rise. Despite the company agreeing on the initial deal, they had changed their pricing structure (overnight?) and the agreed percentage was no longer available.
Instead of an apology, we got the option to “meet them half way”, in other words, pay them more commission. Their explanation was, “other similar companies are paying more money, therefore it wouldn’t get authorized.
Seems to be all about money and nothing to do with client relationships.
If someone sold you a product then decided to increase the price last minute after agreeing on a price, would you be willing to meet them halfway?
Sales , Sales, Sales and more Sales pitches later, no genuine apology, but the thrilling offer of “meeting halfway” is still on the table.
I’ve never in my life experienced a company, willing to go back on a deal and then have the cheek to ask you to pay more. From the moment we dealt with Groupon, it’s been one giant sales pitch.
It seems to be early days for the company, eventually enough fingers will be burnt before they turn to looking after their clients.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
Recently we had the unfortunate pleasure of dealing with Groupon and experienced first hand how they treat their clients.
Groupon make all their money by taking a percentage of the discount value. For example: if you want to sell a car for 1k, that was previously 10k, they would take percentage of the 1k (selling price).
They don't really like talking about this on the phone and will happily give you random numbers plucked from the deli counter ticket machine at Tescos, anything for them to get into your office and give you the sales pitch.
Having previously spoken to fellow companies which have used this service, we were quickly aware of inconsistencies of pricing. Many were paying 11% others up to 30%.
To cut a long story short, we signed a deal at an agreed inflated price. The day before the deal went live, I had a gut feeling to double check the figure again. (for the the 3rd time) Surprise..surprise , it miraculously shot up overnight.
Expecting an apology we were greeted with a sales call. A Lovely young lady explaining that there is nothing they can do about the price rise. Despite the company agreeing on the initial deal, they had changed their pricing structure (overnight?) and the agreed percentage was no longer available.
Instead of an apology, we got the option to “meet them half way”, in other words, pay them more commission. Their explanation was, “other similar companies are paying more money, therefore it wouldn’t get authorized.
Seems to be all about money and nothing to do with client relationships.
If someone sold you a product then decided to increase the price last minute after agreeing on a price, would you be willing to meet them halfway?
Sales , Sales, Sales and more Sales pitches later, no genuine apology, but the thrilling offer of “meeting halfway” is still on the table.
I’ve never in my life experienced a company, willing to go back on a deal and then have the cheek to ask you to pay more. From the moment we dealt with Groupon, it’s been one giant sales pitch.
It seems to be early days for the company, eventually enough fingers will be burnt before they turn to looking after their clients.
Just a matter of time.
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