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Over a year ago i applied on a website called boiler review or guild or something, cant really remember now. They gave my details to five company's and with in two hours a company called northern gas heating called. On the phone a young lad asked if somebody could come to see me the very next day, i agreed.
A sales man came out, very smart and polite. We had a good chat where he told me northen gas heating was top five company's in the same league as British gas, n power ect. Alarm bells should have rang, looking back as i had never heard of them!!!
The rep walked round had a good look at my boiler and told me it needed changing asap as winter was coming and my boiler had it(it was still working). due to me been in my 80s this really worried me. He sat down and filled me with all sorts of information how a potterton pro max 24kw was the best for my house and Worcester bosh was rubbish.
He really pushed me into the sale he told me the local plumbers was not to be trusted as they only offer a 2 year parts only warranty so should the boiler brake labour would cost me an arm and a leg. He also told me about there full 5 year cover and having the backing of a so called national company. he went on to tell me that loacl plumbers come and go and change there name meaning warrenty is voided!!
I told him i was waiting for my dear wifes money from her death that was due in within 3months, he told me to put it on buy now pay next year interest free with a 20% deposit. He would not take no for a answer, so after 2 hours and and feeling pushed i signed(stupid of me i know)!
the price for this rubbish boiler was £2900 boiler replacement!!
in the next few days 2 more company's called up asking to give me a price, i told one i had sign at £2900 with northern gas heating he laughed down the phone. The first company came out and told me to look up the boiler on line, so i searched potterton pro max 24 kw wow bad reviews cheapest boiler on the market!! This local company price £2000 for a Worcester bosch or a vallient which are the best boilers on the market. i told him what the rep had said about lacal plumbers and he showed me the companys paper work showing he had been in business 20 years and never change his name, he also informed me i could come on 2 jobs he was doing at the moment and speak to the customers and he would email me 20 numbers of customers to check his work( he did that night). He also told me manufactures warranty was 5 years nt 2 like stated and it was parts and labour. Plumber number 2 came out much the same told me £1980 for the Worcester Bosch,both £1000 cheaper the northern gas heating.
They next day i rang northern gas heating to cancel and they told me they had a deal and could drop the price alot and to at least hear what they had to say. They told me i had 21 day to cancel and not to worry they would help. A week later the rep was due out and car broke down on the way, national company nobody could come for a few day. Once again nobody turned up!! i rang to cancel and the told me i signed a form saying i couldn't cancel and the day before was the 14th day!! THEY HAD GOT ME.
i was a broken man, but now fed up with it all i agreed to have this boiler after countless calls with all different people including a manger Richard! The guys turned up the day after the due date and started, the told me they had come from Wolverhampton which is the only office. They where not great to be honest rushed off at the end because they had such a long drive.
1 year on and over a £1000 out of pocket my boiler stops working, so far i have rang them 12 times and get told all sorts off different things, cant you believe the manufacture came out and condemned the boiler due to wrong fitting.
i once again i rang northern gas heating, to be told it wasnt there fault it was the manufactures fault. Im with out a boiler and nobody seems to be doing anything!!
Now looking back and my message to everybody please dont sign that day, do your research take a week to think it over.
DONT MAKE THE SAME MISTAKE AS ME!!
this is my first posting so i dont know what to expect, but what do i do? im retired, i know i shoudnt have signed that day but if anybody can help me please message me and il send copys of all paper work ect!
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
A sales man came out, very smart and polite. We had a good chat where he told me northen gas heating was top five company's in the same league as British gas, n power ect. Alarm bells should have rang, looking back as i had never heard of them!!!
The rep walked round had a good look at my boiler and told me it needed changing asap as winter was coming and my boiler had it(it was still working). due to me been in my 80s this really worried me. He sat down and filled me with all sorts of information how a potterton pro max 24kw was the best for my house and Worcester bosh was rubbish.
He really pushed me into the sale he told me the local plumbers was not to be trusted as they only offer a 2 year parts only warranty so should the boiler brake labour would cost me an arm and a leg. He also told me about there full 5 year cover and having the backing of a so called national company. he went on to tell me that loacl plumbers come and go and change there name meaning warrenty is voided!!
I told him i was waiting for my dear wifes money from her death that was due in within 3months, he told me to put it on buy now pay next year interest free with a 20% deposit. He would not take no for a answer, so after 2 hours and and feeling pushed i signed(stupid of me i know)!
the price for this rubbish boiler was £2900 boiler replacement!!
in the next few days 2 more company's called up asking to give me a price, i told one i had sign at £2900 with northern gas heating he laughed down the phone. The first company came out and told me to look up the boiler on line, so i searched potterton pro max 24 kw wow bad reviews cheapest boiler on the market!! This local company price £2000 for a Worcester bosch or a vallient which are the best boilers on the market. i told him what the rep had said about lacal plumbers and he showed me the companys paper work showing he had been in business 20 years and never change his name, he also informed me i could come on 2 jobs he was doing at the moment and speak to the customers and he would email me 20 numbers of customers to check his work( he did that night). He also told me manufactures warranty was 5 years nt 2 like stated and it was parts and labour. Plumber number 2 came out much the same told me £1980 for the Worcester Bosch,both £1000 cheaper the northern gas heating.
They next day i rang northern gas heating to cancel and they told me they had a deal and could drop the price alot and to at least hear what they had to say. They told me i had 21 day to cancel and not to worry they would help. A week later the rep was due out and car broke down on the way, national company nobody could come for a few day. Once again nobody turned up!! i rang to cancel and the told me i signed a form saying i couldn't cancel and the day before was the 14th day!! THEY HAD GOT ME.
i was a broken man, but now fed up with it all i agreed to have this boiler after countless calls with all different people including a manger Richard! The guys turned up the day after the due date and started, the told me they had come from Wolverhampton which is the only office. They where not great to be honest rushed off at the end because they had such a long drive.
1 year on and over a £1000 out of pocket my boiler stops working, so far i have rang them 12 times and get told all sorts off different things, cant you believe the manufacture came out and condemned the boiler due to wrong fitting.
i once again i rang northern gas heating, to be told it wasnt there fault it was the manufactures fault. Im with out a boiler and nobody seems to be doing anything!!
Now looking back and my message to everybody please dont sign that day, do your research take a week to think it over.
DONT MAKE THE SAME MISTAKE AS ME!!
this is my first posting so i dont know what to expect, but what do i do? im retired, i know i shoudnt have signed that day but if anybody can help me please message me and il send copys of all paper work ect!
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