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Recently went on the oasis of the seas Royal Caribbean 09/10 booked all my holiday at the start of November 2009 through this company based on brand and image. Paid good money for four adults the financial side payments etc they required as per any company in 2010 prompt. You use the brand and expect the service. Sorry to say they used there affricated companies virgin Atlantic, alamo, Hilton all good reputable companies. well we had a very bad experience with virgin Atlantic items not working on the plane, hours of waiting at the car rental, hotel rooms cancelled by virgin even after giving us a voucher booking confirmation etc 7 days before only to be turned down at arrival at the hotel as void. so on arrival home I sent them a letter based on all the issues of the over charging by Alamo and royal Caribbean and the cost I had incurred due to the time spent seeing to a personal injury that they had caused only to be told they were sorry and disappointed that our holiday of a life time started off badly they look forward to my future business hey three days lost on a 14 day break sorting out the mess and the injury I think not. so my message is short on this company do not use them and go direct to the source then accountability you have control, it took them the full 28 days as per ABTA to reply that speaks for it self they are dealing with so many complaints it takes them that long to reply. I think they have problems
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