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Comments:
I had booked the apartment after looking at their details on lastminute.com which were clearly misleading.
Lastminute.com displayed the following -
1 x Standard Plus Apartment (max 5 people). Room Only. Promotional discount - 20% off
Room facilities: Tea/coffee facilities, Hairdryer, Private Bathroom, Telephone, Television, Iron (on request)
I had booked for 2 nights for 2 adults and 2 children under the age of 8. I had requested the following from the hotel - extra towels and pillows, two double beds.
What we got was a studio apartment with a double bed and a sofa bed. Quilt/Blankets for only 2 people. No extra pillows or towels.
When I called to complain, the manager was abusive and rude. Then someone turned up to suggest that we turn up the thermostat as they can not provide extra Quilts/Blankets.
The apartment had one toilet/shower. No television or phone. One radiator in the toilet to heat up the whole apartment. The apartment was advertised to accommodate 5 people and it could not even have four properly.
This was the first time I had booked a hotel with lastminute.com and will be the last. I will definitely never book or recommend 'Residenze Sinfonia Veneziana'
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
Lastminute.com displayed the following -
1 x Standard Plus Apartment (max 5 people). Room Only. Promotional discount - 20% off
Room facilities: Tea/coffee facilities, Hairdryer, Private Bathroom, Telephone, Television, Iron (on request)
I had booked for 2 nights for 2 adults and 2 children under the age of 8. I had requested the following from the hotel - extra towels and pillows, two double beds.
What we got was a studio apartment with a double bed and a sofa bed. Quilt/Blankets for only 2 people. No extra pillows or towels.
When I called to complain, the manager was abusive and rude. Then someone turned up to suggest that we turn up the thermostat as they can not provide extra Quilts/Blankets.
The apartment had one toilet/shower. No television or phone. One radiator in the toilet to heat up the whole apartment. The apartment was advertised to accommodate 5 people and it could not even have four properly.
This was the first time I had booked a hotel with lastminute.com and will be the last. I will definitely never book or recommend 'Residenze Sinfonia Veneziana'
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