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The following letter, dated 14 February, sent recorded delivery, describes the inefficiency and lack of customer service by Easylife. I have still not received a reply to this letter:
"Recorded Delivery 14 February 2011
To
The Manager
Customer Service Department
Easylife
Euro House
Cremers Road
Sittingbourne
Kent ME10 3US
Dear Sir or Madam
Complaint re: non-delivery of order
I placed an order from your catalogue by post on 03.January 2011. The order was for 'grout pens' (code 2277) and I paid by cheque made out to Easylife as required. The cheque for £14.98 (inclusive of postage) was promptly cleared on 11 January, but the goods I paid for have never been delivered despite my repeated requests for action.
On 25 January I sent an email to Customer Services asking for the grout pens to be sent without any further delay.
On 29 January I received a packet from Easylife (labelled 87100 HQ6) containing 3 Easylife brochures and 3 Spalding brochures, together with a leaflet informing me that my 14 day trial period had begun and instructions how to return unwanted/defective goods. What you didn't send were the grout pens I had ordered.
The same day (25 January) I sent you a further email complaining about the non-delivery of my order.
On 05 February I finally received an email from your department, with a request for me to provide my full address including postcode, to enable you to deal with my query as soon as possible. I emailed back with my address the same day ( 05 February) although if your assistant had bothered to read to the end of my original email, my full address, postcode and telephone number were plain to see.
Time passed, and on 10 February I received a further email from your department, yet again asking me for my address etc. I replied again with my address details the same day (10 February) though by now my patience was wearing thin. In my email I stated that if I had not received satisfaction by the weekend I would be writing a formal letter of complaint, and here it is.
I am sending a copy of this letter to The Office of Fair Trading."
Website says deliery 5-7 days, maybe 10 at most. I ordered 3 small items on 22 Nov 2010, now 4 Jan 2011, received nothing. Payment already taken from my account. Tried to call company but hanging on phone listening to music for over 10 minutes (at 10p per minute). Still none the wiser. I do not recommend this company!
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
"Recorded Delivery 14 February 2011
To
The Manager
Customer Service Department
Easylife
Euro House
Cremers Road
Sittingbourne
Kent ME10 3US
Dear Sir or Madam
Complaint re: non-delivery of order
I placed an order from your catalogue by post on 03.January 2011. The order was for 'grout pens' (code 2277) and I paid by cheque made out to Easylife as required. The cheque for £14.98 (inclusive of postage) was promptly cleared on 11 January, but the goods I paid for have never been delivered despite my repeated requests for action.
On 25 January I sent an email to Customer Services asking for the grout pens to be sent without any further delay.
On 29 January I received a packet from Easylife (labelled 87100 HQ6) containing 3 Easylife brochures and 3 Spalding brochures, together with a leaflet informing me that my 14 day trial period had begun and instructions how to return unwanted/defective goods. What you didn't send were the grout pens I had ordered.
The same day (25 January) I sent you a further email complaining about the non-delivery of my order.
On 05 February I finally received an email from your department, with a request for me to provide my full address including postcode, to enable you to deal with my query as soon as possible. I emailed back with my address the same day ( 05 February) although if your assistant had bothered to read to the end of my original email, my full address, postcode and telephone number were plain to see.
Time passed, and on 10 February I received a further email from your department, yet again asking me for my address etc. I replied again with my address details the same day (10 February) though by now my patience was wearing thin. In my email I stated that if I had not received satisfaction by the weekend I would be writing a formal letter of complaint, and here it is.
I am sending a copy of this letter to The Office of Fair Trading."
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