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Hi , I am a Reactfast engineer , I am responding directly to a woman who has been on bad mouthing me, I did not swear at her down a phone, I did not phone her ,I think she has me mixed up with perhaps another plumber who she booked and then did not cancel but phoned to come and do a job for her. she got my name and engineer number directly from Reactfast as I did not phone her , so she could not have got it from me! .
I do a 100% honest job for people in as quick a time as I can as I rely on building a customer base to which I can then get repeat business and recomendations.
I do not ripp people off and I hate to say this but joe public only thinks about themselves , not the fact that unknown to them the Reactfast engineers are franchisee's with a business to run and make a profit , the overheads are quite high and I personally did advertising of over £16000 last year , van to run, public liability insurance , wages, etc etc
however I would like to point out that I have personally arrived at customers houses where they al ready have a plumber in working and when asked why they had not cancelled the job , the usuall reply was I was desprate , so I called 3 plumbers and was waiting on the first to arrive and then cancell the others , perhaps this lady was doing the same, wasting another plumbers time,fuel and effort to go to a ghost call all off which cost the plumber, I can sympathise with the plumber if he did shout at her, she deserves it for wasting his valuable money!
No problems recommending REACTFAST if you want to wait in for hours on end for an engineer NOT to call.
The perfect company if you want to be lied to over the phone.
And the company have a strange notion about what a 24 hour service means. Because once they’ve diagnosed the problem, taken your money and need to come back to finish the job, their 24 hour clock seems only to run between 8am and 6pm.
And I must mention the stunning piece of advice I was given by a supervisor in the Birmingham office. He told me that if I wasn’t happy with their service I could cancel the job. No refund obviously, but good to know they had no objection to me getting the job finished by another company.
You might also try finding a firm that will charge you more… You’ll need to search long and hard.
Add a comment about this blagger
Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
I do a 100% honest job for people in as quick a time as I can as I rely on building a customer base to which I can then get repeat business and recomendations.
I do not ripp people off and I hate to say this but joe public only thinks about themselves , not the fact that unknown to them the Reactfast engineers are franchisee's with a business to run and make a profit , the overheads are quite high and I personally did advertising of over £16000 last year , van to run, public liability insurance , wages, etc etc
however I would like to point out that I have personally arrived at customers houses where they al ready have a plumber in working and when asked why they had not cancelled the job , the usuall reply was I was desprate , so I called 3 plumbers and was waiting on the first to arrive and then cancell the others , perhaps this lady was doing the same, wasting another plumbers time,fuel and effort to go to a ghost call all off which cost the plumber, I can sympathise with the plumber if he did shout at her, she deserves it for wasting his valuable money!
mike004692 at 12th May 2010, 07:59AM
The perfect company if you want to be lied to over the phone.
And the company have a strange notion about what a 24 hour service means. Because once they’ve diagnosed the problem, taken your money and need to come back to finish the job, their 24 hour clock seems only to run between 8am and 6pm.
And I must mention the stunning piece of advice I was given by a supervisor in the Birmingham office. He told me that if I wasn’t happy with their service I could cancel the job. No refund obviously, but good to know they had no objection to me getting the job finished by another company.
You might also try finding a firm that will charge you more… You’ll need to search long and hard.
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