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I unfortunately declared myself bankrupt in July 2009 and the debt I declared from Barclays was included on the petition form.
Some 2 and a half years later, I am still receiving arrears notices, despite the fact I have forwarded their correspondence to the Official Receiver, and informed them that I am bankrupt and their persuit of the debt is illegal. To this date, they have not replied to letters and I've had no phone calls to acknowledge my complaints.
Plain and simple. Its like talking to a brick wall!
i never seen this type of poor customer service in my life in uk, i lost my mobile in 9'th of june and after a big process i got mobile on 9'th on july having a faulty mobile phone htc desire, my handset box was opened with no memory card it means not came from factory even they opened they didn't checked mobile is working or not and now i resend to them, only god will knows when this process going to end and more over daily i have to call 0800 to start my process, they never called back to me almost 30-40 pounds of phone bill for that 0800, and all time busy. even they are not able to call back if they are in busy. if u(barclays) can't handle insurance why you asked me to take insurance, i changed my previous insurance to barclays to get this nuisance, my humble request to barclays is stop the insurance policy or please tell my story to every one even if i taken insurance from any other company i could get 99% better service
People on both side of the pond agree: Barclays SUCKS! As of late they have unfortunately won credit card business weith LL Bean and Apple (very popular in America) and they are a misery to deal with.
I queued at Barclays in Enfield Town. My cheque book, pay in slip attached and within this a cheque for my account printed from a B/S.
I handed them over and was asked ‘is this your money your depositing’. After requesting clarification. I answered with surprise, “yes”.
I then was asked where did I get it from? Again I had to request a repeat of the question. Becoming annoyed, I pointed to the legitimate Building Society name on the cheque. I was then pushed as to where the money actually came from: I must assume meaning some prior origin? I refused to comply stating that I had been with them thirty years and passed cheque’s without a problem. I felt I had to compose myself so declined the Manager. My cheque was accepted after audibly asking if we were going to keep those many other people waiting or process it? The teller and myself were both embarrassed. Later I visited reception mistakenly anticipating an intelligent explanation. I was informed that it was an FSA directive (I have contacted them) and told it was to do with (9-11). I can only find that they require vigilance, but not ignorance.
I pointed out to your receptionist that I have handed in cheques from the same B/S for similar amounts before. I got a ‘we’ve been naughty’ attitude like this was a junior school and not a large financial institute.
When stating the internet which I occasionally use without trouble I was told, “that was not allowed over £2500”???? The argument ‘seemed’ to concentrate on money laundering and its need to be stopped. I was expected to moronically believe that the above actions had been ever so effective. Had I been a criminal and asked by a young teller where I got my money from, I might lie. A point that went well over the head of the front line representative who had the people skills of a ‘brick wall’ and was confused herself, but in a smiley way.
When stating that standing by the counter and being asked such questions was embarrassing I was told that the manager would of taken me into a room if needed. Slightly late after the questions are made in front of everyone. She suggested that I write and complain, indeed she agreed that I do so and obviously did not give a toss as to the insane logic of the situation. The written complaint is just the run-around, so I have taken steps.
I have been having problems with Barclays last years, after banking with them for 5years, I request a cheque book from them, and it never got to me for some reason someone got hold of my cheque book and started issuing cheque from my cheque book, knowing that it is not my signature they still accept the cheques. I went through so much stress I had to contact them on many occasion to cancel the cheques and they didn't at my 1st call, I had to cry and complaint that I need my money to pay my rent and therefore I was entitled to an emergency overdraft I was told NO. I request another cheque book and I told them I will collect it in branch and the customer advisor told me she can't do it, so therefore I asked her to cancel it, and she didn't received the cheque book, but a 2nd cheque book was issued after the one i request without me asking for a 2nd cheque book! Which is wrong and they should not do this! I need to take it further for compensation because I am sick and tired of this stupid bank!
I have been having problems with Barclays last years, after banking with them for 5years, I request a cheque book from them, and it never got to me for some reason someone got hold of my cheque book and started issuing cheque from my cheque book, knowing that it is not my signature they still accept the cheques. I went through so much stress I had to contact them on many occasion to cancel the cheques and they didn't at my 1st call, I had to cry and complaint that I need my money to pay my rent and therefore I was entitled to an emergency overdraft I was told NO. I request another cheque book and I told them I will collect it in branch and the customer advisor told me she can't do it, so therefore I asked her to cancel it, and she didn't received the cheque book, but a 2nd cheque book was issued after the one i request without me asking for a 2nd cheque book! Which is wrong and they should not do this! I need to take it further for compensation because I am sick and tired of this stupid bank!
Just had a letter from Barclays telling me i'm in arrears???
That's funny...I set up a standing order to pay them monthly, heard nothing back to suggest any changes to the account, not changed my bank account, but somehow i've missed payments??
My bank statements confirm the money going out every month....whats going on?? is this logical???
Add a comment about this blagger
Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
Some 2 and a half years later, I am still receiving arrears notices, despite the fact I have forwarded their correspondence to the Official Receiver, and informed them that I am bankrupt and their persuit of the debt is illegal. To this date, they have not replied to letters and I've had no phone calls to acknowledge my complaints.
Plain and simple. Its like talking to a brick wall!
I handed them over and was asked ‘is this your money your depositing’. After requesting clarification. I answered with surprise, “yes”.
I then was asked where did I get it from? Again I had to request a repeat of the question. Becoming annoyed, I pointed to the legitimate Building Society name on the cheque. I was then pushed as to where the money actually came from: I must assume meaning some prior origin? I refused to comply stating that I had been with them thirty years and passed cheque’s without a problem. I felt I had to compose myself so declined the Manager. My cheque was accepted after audibly asking if we were going to keep those many other people waiting or process it? The teller and myself were both embarrassed. Later I visited reception mistakenly anticipating an intelligent explanation. I was informed that it was an FSA directive (I have contacted them) and told it was to do with (9-11). I can only find that they require vigilance, but not ignorance.
I pointed out to your receptionist that I have handed in cheques from the same B/S for similar amounts before. I got a ‘we’ve been naughty’ attitude like this was a junior school and not a large financial institute.
When stating the internet which I occasionally use without trouble I was told, “that was not allowed over £2500”???? The argument ‘seemed’ to concentrate on money laundering and its need to be stopped. I was expected to moronically believe that the above actions had been ever so effective. Had I been a criminal and asked by a young teller where I got my money from, I might lie. A point that went well over the head of the front line representative who had the people skills of a ‘brick wall’ and was confused herself, but in a smiley way.
When stating that standing by the counter and being asked such questions was embarrassing I was told that the manager would of taken me into a room if needed. Slightly late after the questions are made in front of everyone. She suggested that I write and complain, indeed she agreed that I do so and obviously did not give a toss as to the insane logic of the situation. The written complaint is just the run-around, so I have taken steps.
I have been having problems with Barclays last years, after banking with them for 5years, I request a cheque book from them, and it never got to me for some reason someone got hold of my cheque book and started issuing cheque from my cheque book, knowing that it is not my signature they still accept the cheques. I went through so much stress I had to contact them on many occasion to cancel the cheques and they didn't at my 1st call, I had to cry and complaint that I need my money to pay my rent and therefore I was entitled to an emergency overdraft I was told NO. I request another cheque book and I told them I will collect it in branch and the customer advisor told me she can't do it, so therefore I asked her to cancel it, and she didn't received the cheque book, but a 2nd cheque book was issued after the one i request without me asking for a 2nd cheque book! Which is wrong and they should not do this! I need to take it further for compensation because I am sick and tired of this stupid bank!
theo24 at 4th Feb 2009, 02:55PM
That's funny...I set up a standing order to pay them monthly, heard nothing back to suggest any changes to the account, not changed my bank account, but somehow i've missed payments??
My bank statements confirm the money going out every month....whats going on?? is this logical???
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