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Hi everyone,I have been a customer of Sky for many years.I have not had a problem with them until now.
A few weeks ago I had an engineer call and he replaced my box and dish ,only problem was he didn`t tune in the sky box to my tv.Simple problem that I was too busy to fix as I had workmen in my house all week working in kitchen and hall.2 days later another engineer called to say he wanted to check other engineers work ,I didn`t have a problem with that,I told him when he came that only thing the guy had forgot to do eas tune in tv and box,this new super engineer said no problem he could fix that and he leaned over top of my tv to change over scart leads ,the tv normally has to be pulled forward to get to leads .Once he was gone I soon realised the top 4 inches of my tv was badly scratched.
I called Sky on the monday and eventually was put through to right department.
Sky sent new engineer to inspect damage and take photos 2 engineers interviewed and engineer who caused the damage LIED and said he pulled tv out to get to scart leads and that he didn`t damage my tv .
I am so angry and now want to cancel Sky as I will never let another engineer from sky back into my house. It certainly seems they think they can damage other peoples property and lie to cover their mistakes and Sky have backed him.Wrong choice as once I calm down I will take this further . Thanks for reading.
it would take days to write and hours to read all about the issues i have had with sky, the only reason im still with them is i have no choice where i live. they dont listen and do not tell the truth, constantly make mistakes, i could go on and on......after a long hard think , i think i can genuinly state they are one of the worst companies with regard to customer service in the u.k
We moved home in Feb 2009, and transferred our package (tv, braodband and talk) across to our new property. At the same time i changed the date for my diretc debit as was taking Maternity leave and payments were to change. Sky told me in March they were unable to connect my sky talk package as my phone number did not exist, then my tv and braodband were cut off for non payment (they never changed the DD date in their system). In March i phone dthem and agreed to send in a cheque and was advised my DD date had been changed and that they were investigating the problem with connecting my sky talk (i was still paying for this in my package). In march i sent them a letter detailing all my complaints, along with a cheque by recorded delievery (they signed for the letter and cashed the cheque) and yet again cut off the broadband and tv as still hadn't changed the DD date. In May a manager eventually called me after myself and my partner had made 42 phonecalls requesting someone called us regarding our complaint letter. The manager agreed to cancel our services as they could not complete the contract and head office were clearly ignoring our complaint. In June i got a phonebill from BT but it had no phonecalls on there, i called them to be told that a third party was covering my calls. I phoned Sky and my new broadband provider and was told they weren't. For the rest of June i continually rang sky who repeteatedly said i was no longer a customer of theirs.
That is until August when i recieved a bill from sky talk for £400. I phined them, explainig the above and was ignored, another 12 calls later and eventually they wiped off my bill and said they would cancel the sky talk on my line. I returned from holiday in Sept to find another bill from Sky on my doorstep. So again i phoned - was met with the same disregard, not willing to listen. Eventually another 7 calls later someone apologised and said they'd wipe that bill off and ensure Sky let go of my line. I asked what i did next and was told my calls would automatically go back through to BT. The day after i could not use my telephone at all as Sky had put a bar on it. So i phoned again, i think 16 times and was told it was MY FAULT as i had broken a contract. No-one wanted to listen to the facts. I had to email the CEO who passed it down to the escalation team (who i'd been waiting for a call from sinc Feb and never recieved) so 9 months later and i was worse off then ever. I was unable to use my phone as they had no clue how to take the bar off and kept blaming BT, they told me it would come off 11 days later when BT officially were carrying my calls, now they had cancelled me as a customer, it actually took 3 weeks!! During this time i had a year old ill with Swine flu in the high dependency unit at hospital and also my partner who has a heart problem in hospital at the same time! I live a 30 mile round trip from them in a tiny village with limited mobile phone coverage, and no phonebx, i had to travel that distance 4 times a day just to check on themm as was unable to use my phone. OFCOM emailed Sky telling them to take the restriction off of my line but they ignored it. Eventually 3 weeks later BT were able to take it off but only as Sky had ignored the notice period given to them.
What did i get? £100 compensation for illegally carrying my calls for 9 months and repeatedly refusing to listen to what i was saying! They connected my talk after i left them and was no longer a customer!
People need to be aware, Sky never listen to anything!!!
I moved home late last year and in January 2009 i contacted Sky because i wanted a tv, phone and internet package. Sky delivered the TV box as schedules and sent me out a letter which said a BT engineer would install the phone line on February 16th. However, i was working that day so would not be able to make the date and when i phoned Sky they told me they would rearrange the date with the engineer. I got a phone call from the engineer on February 16th because he had turned up anyway so obviously Sky never postponed the appointment.
I phoned Sky immediately after arriving home from work and they apologised for this error and said that they would make a new appointment for Thursday morning between 8am and 1pm. I waited in all morning and nobody came knocking at my door. I phoned Sky again and made a new appointment for Wednesday and again nobody came so i phoned sky again and they promised someone on the following Wednesday and again nobody came.
This time when i phoned them they said my phone line had gone active on that day. However, the phone line wasn't working because it had not been connected to the exchange.
At the end of March i received a bill from Sky that included the cost of line rental. Immediately i cancelled my direct debit to stop this money from going out and i phoned Sky who kept telling me that i had to pay because my phone line was active. I told them to try and call my number and they will see it didn't work but they still kept arguing.
I began receiving letters from Sky about my missed payments and continued phoning them about this until one person finally told me that they would reconnect my direct debit and that i would only have to pay for TV and not the phone line and she would sort out what went wrong. I agreed to pay for the TV only and gave them my card details but they did not take the money and instead sent letters saying i owed them £150 for late payment so i phoned them again and the guy told me to cancel the direct debit and he would work out what i actually owe and then send a bill.
The next contact i had with Sky was a letter from them saying that they were sorry to lose me as a customer and that they wanted to refund £7 to me as they worked out i was £7 in credit.
At the end of August 2009 i received a phone call from Westcot Credit Services who said they were contacting me on behalf of Sky saying that i owed them £133 as a clawback fee for not fulfilling my 12 month contract, despite the fact that i never once asked for the contract to be ended.
After this i had to spent two months trying to fight off the debt collectors because Sky refused to acknowledge that i owed this money. It wasn;t until i actually went to Sky's head office and explained the situation to them that they agreed to cancel this fee.
Sky HD .......not worth it. Had it 3 years and constant problems with Channel4, first time sky came out free after that want to charge £65 everytime. Totally fed up as I have been a customer for over 20years. Am on the phone to them every 2-3 months!! Customer service people are not at all helpful when you phone. I would advise ppl to go else where for HD. I have to wait over 2 weeks for an engineer to come out...some service that is. Makes you think how many ppl have problems with Sky if engineers are so busy!
Awful company to deal with, they offered us Sky and multiroom back in October, but the over zealous salesman chasing his targets neglected to mention that we would have to have it connected to a phone point all the time. When we found this out I contacted Sky and we agreed to drop the multiroom and just have the Sky at the same offer price. All was ok until the contractors (not Sky's own people as promised) called and fitted the box which was fine..until we got the bill..they started billing us for two acounts due to the fact we didnt keep the phone line in (not conveinient as the point is in another part of the house) It took two hours of wasted/dead end calls while we tried to contact a Sky rep..in the end we treatened to cancel, you get put through to someone with some sense that way, who will then do their best to charm you and sort the problem.
Sky charge 6 pence a minute to sort THEIR problems, getting through the menus will cost 36 pence (if you dont get cut off halfway through!)..nice little earning racket. Dont bother complaining to Sky, nothing will be done..!
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
A few weeks ago I had an engineer call and he replaced my box and dish ,only problem was he didn`t tune in the sky box to my tv.Simple problem that I was too busy to fix as I had workmen in my house all week working in kitchen and hall.2 days later another engineer called to say he wanted to check other engineers work ,I didn`t have a problem with that,I told him when he came that only thing the guy had forgot to do eas tune in tv and box,this new super engineer said no problem he could fix that and he leaned over top of my tv to change over scart leads ,the tv normally has to be pulled forward to get to leads .Once he was gone I soon realised the top 4 inches of my tv was badly scratched.
I called Sky on the monday and eventually was put through to right department.
Sky sent new engineer to inspect damage and take photos 2 engineers interviewed and engineer who caused the damage LIED and said he pulled tv out to get to scart leads and that he didn`t damage my tv .
I am so angry and now want to cancel Sky as I will never let another engineer from sky back into my house. It certainly seems they think they can damage other peoples property and lie to cover their mistakes and Sky have backed him.Wrong choice as once I calm down I will take this further . Thanks for reading.
That is until August when i recieved a bill from sky talk for £400. I phined them, explainig the above and was ignored, another 12 calls later and eventually they wiped off my bill and said they would cancel the sky talk on my line. I returned from holiday in Sept to find another bill from Sky on my doorstep. So again i phoned - was met with the same disregard, not willing to listen. Eventually another 7 calls later someone apologised and said they'd wipe that bill off and ensure Sky let go of my line. I asked what i did next and was told my calls would automatically go back through to BT. The day after i could not use my telephone at all as Sky had put a bar on it. So i phoned again, i think 16 times and was told it was MY FAULT as i had broken a contract. No-one wanted to listen to the facts. I had to email the CEO who passed it down to the escalation team (who i'd been waiting for a call from sinc Feb and never recieved) so 9 months later and i was worse off then ever. I was unable to use my phone as they had no clue how to take the bar off and kept blaming BT, they told me it would come off 11 days later when BT officially were carrying my calls, now they had cancelled me as a customer, it actually took 3 weeks!! During this time i had a year old ill with Swine flu in the high dependency unit at hospital and also my partner who has a heart problem in hospital at the same time! I live a 30 mile round trip from them in a tiny village with limited mobile phone coverage, and no phonebx, i had to travel that distance 4 times a day just to check on themm as was unable to use my phone. OFCOM emailed Sky telling them to take the restriction off of my line but they ignored it. Eventually 3 weeks later BT were able to take it off but only as Sky had ignored the notice period given to them.
What did i get? £100 compensation for illegally carrying my calls for 9 months and repeatedly refusing to listen to what i was saying! They connected my talk after i left them and was no longer a customer!
People need to be aware, Sky never listen to anything!!!
I phoned Sky immediately after arriving home from work and they apologised for this error and said that they would make a new appointment for Thursday morning between 8am and 1pm. I waited in all morning and nobody came knocking at my door. I phoned Sky again and made a new appointment for Wednesday and again nobody came so i phoned sky again and they promised someone on the following Wednesday and again nobody came.
This time when i phoned them they said my phone line had gone active on that day. However, the phone line wasn't working because it had not been connected to the exchange.
At the end of March i received a bill from Sky that included the cost of line rental. Immediately i cancelled my direct debit to stop this money from going out and i phoned Sky who kept telling me that i had to pay because my phone line was active. I told them to try and call my number and they will see it didn't work but they still kept arguing.
I began receiving letters from Sky about my missed payments and continued phoning them about this until one person finally told me that they would reconnect my direct debit and that i would only have to pay for TV and not the phone line and she would sort out what went wrong. I agreed to pay for the TV only and gave them my card details but they did not take the money and instead sent letters saying i owed them £150 for late payment so i phoned them again and the guy told me to cancel the direct debit and he would work out what i actually owe and then send a bill.
The next contact i had with Sky was a letter from them saying that they were sorry to lose me as a customer and that they wanted to refund £7 to me as they worked out i was £7 in credit.
At the end of August 2009 i received a phone call from Westcot Credit Services who said they were contacting me on behalf of Sky saying that i owed them £133 as a clawback fee for not fulfilling my 12 month contract, despite the fact that i never once asked for the contract to be ended.
After this i had to spent two months trying to fight off the debt collectors because Sky refused to acknowledge that i owed this money. It wasn;t until i actually went to Sky's head office and explained the situation to them that they agreed to cancel this fee.
Sky charge 6 pence a minute to sort THEIR problems, getting through the menus will cost 36 pence (if you dont get cut off halfway through!)..nice little earning racket. Dont bother complaining to Sky, nothing will be done..!
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