Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
"Some of these comments i find personally ridiculous.
Wescot is a professional collections agency and conducts itself as such.
Agreed noone likes recieving a collections notice especially if its not yours BUT:
If its yours - DONT call up, shout, swear, rant because you are speaking to a human on the other end of the phone and noone wants to sit and listen to someone who just wants to rant. Be polite, calm and you will get help. From experience the people who make complaints about us are normally the ones who do the exact opposite as iv just said - but thts my opinion
If its NOT yours - again be polite, callm and cooperative. Mistakes happen in every aspect of life, we can and will help you if you are cooperative.
If you get a call: Cooperate!
the questions your asked are to establish security as according with Data Protection. If its the wrong number, or the person is no longer there again be calm and cooperate and everything will get sorted a lot quicker.
If its yours whether you agree or not - cooperate and you will get a result, be it more information, payment or aid in getting your point across.
Basics: If your positive - you get a positive result
All the best"
REALLY!!?? - If this is the case, then why do so many people have complaints about the conduct. I can't honestly believe that EVERYONE on this forum are abusive to Wescot staff!!
I am now in the middle of my second lot of dealings with this "company" over catalogue debts taken out fraudulently by people who moved into the house I used to own. The debts were taken out after I moved and I have provided proof of this. I have now contacted a soliciter who tells me they are contravening the OFT guidelines. I have to write to them advising them I am taking further action if they do not resolve the matter within 28 days. Then I have to complain through them as they can revoke their credit license if there are enough complaints. If you read their guidelines you will find there are lots they do that they shouldn't. The attitude of the employee depends on who you are lucky or unlucky enough to get on the other end. I have experienced both varieties. My main lesson has been to ask for written confirmation of every dealing with them.
I work for Wescot and I know there are some rude staff but in the minority.
Our job is to try and recover the debt in full or in installments. If you can't afford the full amount, we have to ask you why and how much you can afford so we can work something out. Telling us you can't afford anything at all is not sorting your debt out.
If the debt is not yours i.e. fraud, then we have to get some more details from you in order to sort it out. This means you won't get anymore phone calls asking for the money. We don't try and get you to pay for a debt that isn't your. When we speak to people who scream at us "It's not my debt!" then hang up the phone, we can't do anything else except call you back to get more information. We need to be able to sort it on our side as well so shouting at us and hanging up does nothing at all.
Personally, I've never had any complaints about my conduct on the phone as I understand how it would feel to be spoken to in a patronising tone, but when we get calls from debtors who shout and swear at us adament they will not pay their debts and then hang up, there isn't much we can do to help them.
Most people in my department are relatively young people and we aren't "hard nuts". We're generally cooperative if you are as well. If you won't give us any details then we can't help you.
My advice is to go through the proper channels. If it is not your debt, contact the police or where the debt originated and report it as fraud.
If it's your debt keep us informed about you circumstances and up to date with payments. The sooner you clear your debt off the sooner you have it off your mind.
If any agent is rude to you, take their name and then ask to speak with a manager.
I'd rather not be hated by society so I understand politeness goes a long way, after a few manager calls I'm sure the rude person would feel the same.
I too have had a bad experience with this company and I hope someone can help. In 2000 I owed £1200 to a store card admittedly I got into trouble paying this back and this debt was passed onto Wescot. I made an arrangment to pay £21 per month and never defaulted on this. Since the agreement I moved house a number of times but my standing order still went out and I thought nothing of it. Last year (Nov) I thought I must of paif off the debt and cancelled the Standing order. I got a letter in February asking me to contact them bearing in mind I had not heard a thing in 8 years. I was sick to my stomach to find that even though I'd kept up with the arrangement the amount outstanding was £1720 £520 more than the original debt even though some £2000 had been paid to this company over the 8 years.
I was told by the very rude representative that it was of course accruing interest!!!! I have told them I'm seeking legal advise and they offered to reduce the debt by 25% if I paid it that day!!!
Can anyone help me. I'm in the middle of a divorce and really don't have the money to pay this debt! What's more as I've alreay paid £2K why the hell should I.
Add a comment about this blagger
Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
Wescot is a professional collections agency and conducts itself as such.
Agreed noone likes recieving a collections notice especially if its not yours BUT:
If its yours - DONT call up, shout, swear, rant because you are speaking to a human on the other end of the phone and noone wants to sit and listen to someone who just wants to rant. Be polite, calm and you will get help. From experience the people who make complaints about us are normally the ones who do the exact opposite as iv just said - but thts my opinion
If its NOT yours - again be polite, callm and cooperative. Mistakes happen in every aspect of life, we can and will help you if you are cooperative.
If you get a call: Cooperate!
the questions your asked are to establish security as according with Data Protection. If its the wrong number, or the person is no longer there again be calm and cooperate and everything will get sorted a lot quicker.
If its yours whether you agree or not - cooperate and you will get a result, be it more information, payment or aid in getting your point across.
Basics: If your positive - you get a positive result
All the best"
REALLY!!?? - If this is the case, then why do so many people have complaints about the conduct. I can't honestly believe that EVERYONE on this forum are abusive to Wescot staff!!
UK_MARTYR_200603 at 10th Jul 2010, 03:17PM
Our job is to try and recover the debt in full or in installments. If you can't afford the full amount, we have to ask you why and how much you can afford so we can work something out. Telling us you can't afford anything at all is not sorting your debt out.
If the debt is not yours i.e. fraud, then we have to get some more details from you in order to sort it out. This means you won't get anymore phone calls asking for the money. We don't try and get you to pay for a debt that isn't your. When we speak to people who scream at us "It's not my debt!" then hang up the phone, we can't do anything else except call you back to get more information. We need to be able to sort it on our side as well so shouting at us and hanging up does nothing at all.
Personally, I've never had any complaints about my conduct on the phone as I understand how it would feel to be spoken to in a patronising tone, but when we get calls from debtors who shout and swear at us adament they will not pay their debts and then hang up, there isn't much we can do to help them.
Most people in my department are relatively young people and we aren't "hard nuts". We're generally cooperative if you are as well. If you won't give us any details then we can't help you.
My advice is to go through the proper channels. If it is not your debt, contact the police or where the debt originated and report it as fraud.
If it's your debt keep us informed about you circumstances and up to date with payments. The sooner you clear your debt off the sooner you have it off your mind.
If any agent is rude to you, take their name and then ask to speak with a manager.
I'd rather not be hated by society so I understand politeness goes a long way, after a few manager calls I'm sure the rude person would feel the same.
I was told by the very rude representative that it was of course accruing interest!!!! I have told them I'm seeking legal advise and they offered to reduce the debt by 25% if I paid it that day!!!
Can anyone help me. I'm in the middle of a divorce and really don't have the money to pay this debt! What's more as I've alreay paid £2K why the hell should I.
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