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Well my previous comment was typed after them resolving a serious issue, euphoric happines, untill I then realised it was one of a chain of errors that each time were at the hand of tesco home phone and broadband.
They have always been aware of my need to have a panic alarm linked and constantly linked to phone line due to illness and my need to the worn fall detector to work. Anothwords if they dont keep the line on they put me at risk.
After experiencing my line being slammed on two occassions and the distressing experience and lathargic way it was handled I eventually got my line back so was desperately happy and willing to wipe the slate clean.
Three months ago roughly they were not taking the money from the direct debit, I kept getting calls threatening my line and that I owed them money, but the distressing thing was it was their fault and they told me in the end they had a system fault re direct debits, as in they could set them up but for whatever reason they were not requesting the monies. I had to confirm my details many many times with them for them to agree, yep correct, I now was not leaving them so the direct debit was again ready for them with the same reference number as it was prior, they had all they needed.
I got more calls and had to do the chasing for them to apologise and say it was again this system error and they would wipe my bill to zero and make sure they next direct debit went out as planned, fine by me and again I chose to stay with them as to be honest, it was stressful with them reminding me they could cancel my line.
A month went by and no monies went out, I called them and was told they needed to set up another direct debit to get their system to accept it, and I had to again read out my details which of course were the same and off we went again.
To cut a long story short they still didnt take the money and I received various emails telling me they were setting up a new direct debit, I contacted my bank who had heard nothing and confirmed the original direct debit was active with no problems, it was just tesco were not asking for the money.
I called them up as I knew it was the same problem as before and the repeatedly told me it would be sorted, time fram mayb be a bit confused here but basically it was me ringing them, them returning call and either confirming direct debit or setting up a new one again.
Any how again no money went out and I got another email telling me I had changed my bank details and how important it was to keep them in the link as they say. I was now very upset.
I called them as I knew the calls threatening my line would start again and told them I had been infomred it was a major system fault, so could they please sort it. Took the attitude that their was no fault, kept talking over me to extent to say have you changed your details repeatedly and have you only unfroze the direct debit yesterday as in it would be the reason it hadnt paid us. I had to keep insisting no they wernt listening to be told we were going around in circles and my line was being processed for disconnection and my account passed to debt team
I have since found I am not the only one with this issue, other review sites have experiences of people finding their lines dead, no payments taken from bank and the general summary is the hastle and stress of sorting it out is pressured on the account holder, desperately hoping they do not cease the line.
It seams one team is saying one thing and aware of system fault, yet billing wont admit to it and keep sending out either calls suggesting insufficient funds or changed details.
I have requested tesco brand head office to get in touch and am awaiting a call for help as the phone and broadband service was threatening me with disconnection which could put my life at risk as the fall detector would not work anymore when in house unacompanied, anotherwords my freedom would go and I have been so so upset over this.
Anhow know I wont get anywhere with the telecom side of tesco and hoping head office resolve it. I have been forced to go to another provider at an extra expence to me of about fifteen pounds a month and am seeking that in compensation from tesco along with for distress caused. You see they dont seem able to apologise and when they say they will sort an issue they are aware of, they dont do it.
How long do you keep forgiving them and deciding to stay, untill the next time?
So you can see my previous comment was after a final resolution to issue that I foolishly thought they would improve, how wrong was I.
I have received email from them which I assume is not with the head office involvement yet as it is only interested in asking for money and reminding me they will let me go and not charge me cancellation fees as good will. Good will I scream its their own fault and what about my compensation.
They may have a low fee including line rental but low and betide you have any issue with billing and you will want to pull your hair out.
So please avoid and ignore the rating above I gave them they deserve a minus one million if there was one!!!!!
They have confirmed my line will not go dead prior to bt taking me over, but hey the least they could do consider their ignorance of their own problems.
Excellent company for broadband and phone services. You dont end up holding on for ages in annoying cues listening to recorded messages and tunes that great the teeth.
Their technical team are fantastic and happy to got through what should be the most simplest of actions which to me a techy dunce are complicated. They even ring you back when promised unlike others I have learnt.
When let down by another provider with onging issue due to my line which is with tesco being what is described as recently slammed by sky talk, they have been great and at present trying to rush a new line through for me along with getting me documentation to persue said slammer in the proper channels.
Seriously even though when first with them I was worried that despite the effort of their techy team my broadband was a problem, in the end it was resolved due to faulty router being replaced, which happens with any router time to time I suppose there is always one faulty one somewhere, so not the fault of tesco.
Dont make the mistake I did in nearly leaving them, which I add was not due to dissatisfaction but agreed mutually due to possible conflict of alarm on line system being able to be supported by them. In the end alarm fine, broadband and phone soon be fine again if sky leave us alone and overall brilliant service.
Dont forget those tesco points too xxx
I have had a run of bad luck with providers over the last few months including bt who misled me an led me to leave them, but hey ho it all works out well in the end and I would say for help and politeness alone I wouldnt leave tesco if given if free by another provider for life xx
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
They have always been aware of my need to have a panic alarm linked and constantly linked to phone line due to illness and my need to the worn fall detector to work. Anothwords if they dont keep the line on they put me at risk.
After experiencing my line being slammed on two occassions and the distressing experience and lathargic way it was handled I eventually got my line back so was desperately happy and willing to wipe the slate clean.
Three months ago roughly they were not taking the money from the direct debit, I kept getting calls threatening my line and that I owed them money, but the distressing thing was it was their fault and they told me in the end they had a system fault re direct debits, as in they could set them up but for whatever reason they were not requesting the monies. I had to confirm my details many many times with them for them to agree, yep correct, I now was not leaving them so the direct debit was again ready for them with the same reference number as it was prior, they had all they needed.
I got more calls and had to do the chasing for them to apologise and say it was again this system error and they would wipe my bill to zero and make sure they next direct debit went out as planned, fine by me and again I chose to stay with them as to be honest, it was stressful with them reminding me they could cancel my line.
A month went by and no monies went out, I called them and was told they needed to set up another direct debit to get their system to accept it, and I had to again read out my details which of course were the same and off we went again.
To cut a long story short they still didnt take the money and I received various emails telling me they were setting up a new direct debit, I contacted my bank who had heard nothing and confirmed the original direct debit was active with no problems, it was just tesco were not asking for the money.
I called them up as I knew it was the same problem as before and the repeatedly told me it would be sorted, time fram mayb be a bit confused here but basically it was me ringing them, them returning call and either confirming direct debit or setting up a new one again.
Any how again no money went out and I got another email telling me I had changed my bank details and how important it was to keep them in the link as they say. I was now very upset.
I called them as I knew the calls threatening my line would start again and told them I had been infomred it was a major system fault, so could they please sort it. Took the attitude that their was no fault, kept talking over me to extent to say have you changed your details repeatedly and have you only unfroze the direct debit yesterday as in it would be the reason it hadnt paid us. I had to keep insisting no they wernt listening to be told we were going around in circles and my line was being processed for disconnection and my account passed to debt team
I have since found I am not the only one with this issue, other review sites have experiences of people finding their lines dead, no payments taken from bank and the general summary is the hastle and stress of sorting it out is pressured on the account holder, desperately hoping they do not cease the line.
It seams one team is saying one thing and aware of system fault, yet billing wont admit to it and keep sending out either calls suggesting insufficient funds or changed details.
I have requested tesco brand head office to get in touch and am awaiting a call for help as the phone and broadband service was threatening me with disconnection which could put my life at risk as the fall detector would not work anymore when in house unacompanied, anotherwords my freedom would go and I have been so so upset over this.
Anhow know I wont get anywhere with the telecom side of tesco and hoping head office resolve it. I have been forced to go to another provider at an extra expence to me of about fifteen pounds a month and am seeking that in compensation from tesco along with for distress caused. You see they dont seem able to apologise and when they say they will sort an issue they are aware of, they dont do it.
How long do you keep forgiving them and deciding to stay, untill the next time?
So you can see my previous comment was after a final resolution to issue that I foolishly thought they would improve, how wrong was I.
I have received email from them which I assume is not with the head office involvement yet as it is only interested in asking for money and reminding me they will let me go and not charge me cancellation fees as good will. Good will I scream its their own fault and what about my compensation.
They may have a low fee including line rental but low and betide you have any issue with billing and you will want to pull your hair out.
So please avoid and ignore the rating above I gave them they deserve a minus one million if there was one!!!!!
They have confirmed my line will not go dead prior to bt taking me over, but hey the least they could do consider their ignorance of their own problems.
Their technical team are fantastic and happy to got through what should be the most simplest of actions which to me a techy dunce are complicated. They even ring you back when promised unlike others I have learnt.
When let down by another provider with onging issue due to my line which is with tesco being what is described as recently slammed by sky talk, they have been great and at present trying to rush a new line through for me along with getting me documentation to persue said slammer in the proper channels.
Seriously even though when first with them I was worried that despite the effort of their techy team my broadband was a problem, in the end it was resolved due to faulty router being replaced, which happens with any router time to time I suppose there is always one faulty one somewhere, so not the fault of tesco.
Dont make the mistake I did in nearly leaving them, which I add was not due to dissatisfaction but agreed mutually due to possible conflict of alarm on line system being able to be supported by them. In the end alarm fine, broadband and phone soon be fine again if sky leave us alone and overall brilliant service.
Dont forget those tesco points too xxx
I have had a run of bad luck with providers over the last few months including bt who misled me an led me to leave them, but hey ho it all works out well in the end and I would say for help and politeness alone I wouldnt leave tesco if given if free by another provider for life xx
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