Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
You only need to look under the search listings for these people to get an idea of what they are about. They comment on their own profiles giving themselves high marks under different names but with the same fractured English. They seem to have even submitted themselves under various different name formats e.g Elite.Dry Cleaning - missing the point that the site is about blaggers! LoL...
Elite Dry Cleaners lost my ball gown seven months ago and have failed to make any offers for compensation. I am truly appalled at the unprofessionalism they have shown when dealing with my complaint.
I would like to highlight several problems with the service I received (and unfortunately, am still receiving):
- Denial and Delay. For the first two months of my complaint they denied the problem and sent me away for two weeks each time to 'look for' the missing dress. I was never contacted by them, and each time I contacted them they were entirely dismissive of my query. It seemed that they were hoping that I would forget and not bother them again, but the dress cost £160 and I will not give up.
- Appalling Practices. When I went in again they informed me of their very worrying practices of handing out garments to people without a receipt. It seemed that they would give any item to any person who walked in. I quote: "Sometimes a boyfriend will come in to pick up a dress for his girlfriend without a receipt and will say 'That one' and we give it to him." This is appalling behaviour by an established company, and no wonder my dress has been given to the wrong person!
- Huge Delay. When communicating with them about my complaint I again had to wait at least four weeks for a reply and the reply did not contain any information about the action they would take – only that I need to wait another two weeks. This has now turned into eight. Their reluctance to take my complaint seriously is making this process extremely long. It has now been SEVEN months since I complained and they have not done anything about it, despite my communication with Consumer Direct to open up a formal complaint.
- Others With Same Problem. Several of the times I went into the shop to ask what their compensation procedures were, I had to wait to let someone else finish their complaint or to hear the owner say that he cannot find the item for the customer.
Overall the way this company is run is horrifying, the staff are unpleasant and they avoid taking responsibility for any problems – no wonder so many people have complained!
I want to urge anyone who has suffered similar problems to seek free legal advice from Consumer Direct http://www.consumerdirect.gov.uk/ and not to give up. It is a shame that they are the only dry cleaners in the centre of Oxford because they have a monopoly, especially of students, and they are abusing this with their downright atrocious service.
WHAT ARE PEOPLE EXPECTING ? MAGIC ! CUSTOMERS BRING IN GARMENTS AND THINK THAT FOR A FEW POUNDS WE CAN PERFORM A MIRACLE. WE DO OUR BEST BUT CUSTOMERS WANT TO BLAME US FOR THE STATE OF THEIR GARMENTS
Truly awful service. My wife took in four sweaters. They were returned dirty, smelly and unfolded. No offer to clean them again never mind getting our money back. Refused to give the name of the owner. Now taking the case to fair trading. Avoid these guys at all costs!!!!
I took a jacket to be cleaned there. After a week I got it back just to find out that virtually nothing happened to it: same stains, same smell. I complained, so they took it back for another try, but I suspect that they just left it hanging in the back of the room for another week. And their services aren't cheap!...
I took a jacket to be cleaned there. After a week I got it back just to find out that virtually nothing happened to it: same stains, same smell. I complained, so they took it back allegedly for another try, but I suspect that they just left it hanging in the back of the room for another week. And their services aren't cheap!... Definitely not recommended!
In my experience, these people are the most incompetant drycleaning service I have ever come across.
Not only are they very inefficient at removing stains but often they seem to be unable to provide you with the newly drycleaned item when you come into collect it on the specified day. Their excuses range from 'we can't find it' to 'well we cleaned it once and it wasn't a very good clean so we are going to have to do it agian'(showing you an obviously untouched garment).
I have often witnessed the similar incidents involving other customers.
This place also seems to be run by people who are incapable of smiling. It is some what irritating as a paying customer to be greeted with a curt 'yes?' when you enter the shop and then not so much as a thank you when you leave. A smile would go along way, particularly when irritated by the poor service they provide. It's not difficult and makes the whole experience more pleasant for all involved (I used to work at the till in a shop so I should know).
One final note- today I was served by a child who looked far too young to be working legally...
Add a comment about this blagger
Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
I would like to highlight several problems with the service I received (and unfortunately, am still receiving):
- Denial and Delay. For the first two months of my complaint they denied the problem and sent me away for two weeks each time to 'look for' the missing dress. I was never contacted by them, and each time I contacted them they were entirely dismissive of my query. It seemed that they were hoping that I would forget and not bother them again, but the dress cost £160 and I will not give up.
- Appalling Practices. When I went in again they informed me of their very worrying practices of handing out garments to people without a receipt. It seemed that they would give any item to any person who walked in. I quote: "Sometimes a boyfriend will come in to pick up a dress for his girlfriend without a receipt and will say 'That one' and we give it to him." This is appalling behaviour by an established company, and no wonder my dress has been given to the wrong person!
- Huge Delay. When communicating with them about my complaint I again had to wait at least four weeks for a reply and the reply did not contain any information about the action they would take – only that I need to wait another two weeks. This has now turned into eight. Their reluctance to take my complaint seriously is making this process extremely long. It has now been SEVEN months since I complained and they have not done anything about it, despite my communication with Consumer Direct to open up a formal complaint.
- Others With Same Problem. Several of the times I went into the shop to ask what their compensation procedures were, I had to wait to let someone else finish their complaint or to hear the owner say that he cannot find the item for the customer.
Overall the way this company is run is horrifying, the staff are unpleasant and they avoid taking responsibility for any problems – no wonder so many people have complained!
I want to urge anyone who has suffered similar problems to seek free legal advice from Consumer Direct http://www.consumerdirect.gov.uk/ and not to give up. It is a shame that they are the only dry cleaners in the centre of Oxford because they have a monopoly, especially of students, and they are abusing this with their downright atrocious service.
Not only are they very inefficient at removing stains but often they seem to be unable to provide you with the newly drycleaned item when you come into collect it on the specified day. Their excuses range from 'we can't find it' to 'well we cleaned it once and it wasn't a very good clean so we are going to have to do it agian'(showing you an obviously untouched garment).
I have often witnessed the similar incidents involving other customers.
This place also seems to be run by people who are incapable of smiling. It is some what irritating as a paying customer to be greeted with a curt 'yes?' when you enter the shop and then not so much as a thank you when you leave. A smile would go along way, particularly when irritated by the poor service they provide. It's not difficult and makes the whole experience more pleasant for all involved (I used to work at the till in a shop so I should know).
One final note- today I was served by a child who looked far too young to be working legally...
Back