Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
I would like to complain about the fact that 090910 I spent over 2hours in March tesco superstore trying to return a faulty TV.
We went through the correct channels of contacting the tech guys which I have to say where very helpful and told us to return it for a replacement
when I spoke to customer service the ladies name was Gemma (and was very helpful), we were told by her that we would get a like for like which the March store wouldn’t give to us as they were more expensive and not the same make, but as stated by customer service we were to be replaced at no extra cost. But we were made to pay the extra money which to us was completely absurd
I also contact customer service before leaving my house to make sure that the March store would be able to replace the TV and was told they would and again very helpful.
When we arrive we were told that they no longer stock a 40” technika full HD TV and they would refund us, which of course buying the TV round the world cup it was on offer for £399.00, We wouldn’t except a refund as there wouldn’t be able to buy the same spec TV for that price.
It also didn’t help that the money we spent on this TV was from our wedding and for our new marital home, so to have it break in 3 months is not good enough.
After much discussion we finally were offered a 42” technika TV HD ready but we would have to pay £100 more for it! And it’s not even full HD so bigger screen but lower spec! Which I’m sure anyone can understand that for something that is not our fault is out of the question, and a insult!!
After more discussions we finally came to agree on splitting the difference and paying £50.00 for this TV which of course we did but were VERY unhappy about it.
Why should we have to pay for a replacement TV when it was not our fault the original one broke in the first place and also that you no longer stock a 40” technika TV
We are very dissatisfied with this! After being very loyal customers for years and always shopping with tesco and having home delivery every week.
I have emailed customer service and alos the ceo's of the comapny but to date i have had 1 email from customer service saying my email has been recieved and a email from the ceo office saying my email has been recieved and nothing more
My report starts negative but turns positive. I was doing a shop a couple of weeks ago and the store was doing a special sales pitch. The tannoys encouraged anyone near to go or miss out on an offer. Their was a chef selling the 'sharpest knife in the world' and did a pitch on how it could cut through a metal hammer head, seemed impressive. Told the product waa new and about to appear on tv in national advertising campaign. During pitch which was getting the chears of a holiday camp, we were told if we didnt buy them there and they were of course a limited ammount available, that the price would increase. So me and a load of others paid over 40.00 for a set of knives.
To cut a log story short I noticed the seemed to be rusting and were washed and cared for as stated, dishwasher safe. Any how rang the store as didnt have the box and told what happened, note made and store warned I would come in for refund. I decided for some reason to google the make and was shocked to find these knives mentioned in various forums that they had been available for over two years. So I said to tesco why were we encouraged to rush and get them as it was obviuus they wernt new. So surely this was misrepresentation. Good knives but I could have bought them on another day and apparantly their so called cheap price was cheaper in other stores, I suppose set by the rep.
Anyhow tesco agreed I was right to feel annoyed and a little misled. I said I dont mind shopping with them, but customers could be seen to be vulnerable when concentrating on large shops and hearing an offer that supposedly is only for that day and leads you to believe if you dont get them they wont be available in the future.
Any how even though didnt have the box and also lost receipt, they refunded me in full, cant be fairer than that and also paid for my taxi to and from store as I wasnt planning to visit for another week.
So tesco did right by me, what I would like them to do is be very wary of what the reps in their stores are saying to people.
A lot of people are happy with their knives I believe and I must have had a faulty set, but I dont like being lied to and feeling stupid on spending on an offer that is manufactured and not a true offer therefore in my view. One example is on the forums there are mentions dated 2007 of these knives going around diff dept stores and each time told national advertising campaing about to start and limited availability. There is no need to big up a good product to sell it and the customers would not be at risk of feeling misled in a tesco store.
Staff at head office and store were lovely, polite and went out of their way, thanks. My refund card will be speant in tesco of course and I will continue to shop with them.
Thur 5 nov went shopping at Tesco. carrying heavy Tesco basket with my wife's shopping. Approaching exit my wife said she was picking up a Shropshire Star. Waited by exit but turned round to see her, newspaper in hand, disappearing toward mobile phone shelves where she was being helped by one of the staff a few minutes earlier. Decided to see what charity stall was for in entrance foyer, all wearing Santa hats. still carrying basket. surprised to be challenged by security woman, who said "you haven't paid for those goods". replied "Sorry I'm not leaving the store, I was distracted" and if she thought I was a shoplifter why didn't she wait until it was clear I was leaving the store with them. she replied "I would then have had to arrest you". I said I would go to the checkout to pay and she walked away.
I took no notice of where she had gone but common sense told me she would still be keeping an eye on me. I waited around the area for some minutes for my wife as she had to pay at the checkout. When she arrived I said nothing as I thought my embarrassment was over and took the goods to the checkout which then were put in Tesco bags and my wife paid for. I carried the shopping for her. My wife then decided to go to the cigarette counter so I waited near the same spot where the woman had earlier challenged me.
Waiting whilst my wife was buying cigarettes the same woman approached with a man and said "Can I have a word sir?". Knowing the goods were now paid for and in Tesco bags I was surprised and a little irritated to be approached again. She then said "You have been acting suspiciously and I am banning you from this store". I felt very offended and said "I couldn't care less, I am not that fond of Tescos". They then started walking off. A few seconds later my wife arrived and I said "I've just been banned from this bl--dy store" She showed obvious surprise and dismay at my outburst as I am not in the habit of saying "Bl--dy" unless I am extreemly angry which by now I certainly was. By now I was impatient to get out of the place as I didn't want a further scene. My wife insisted on asking the security man for the reason I had been banned and he replied that I had not been banned but did we wish to speak to the manager. I said no we did not, so we hastily left.
I gave my wife a detailed rundown of what had happened at home later and I said I could not understand why the woman had pounced so early if she suspected I was a shoplifter. Had she waited to see if I left the exit with the goods that would have been sensible. I am 67 years old and Tesco security staff would have had little problem stopping me as the goods were heavy and I cannot run fast anyway, still recovering from a surgical operation, having left hospital Friday six days before.
Were I a shoplifter, rather than someone loitering about the entrance because my wife had unexpectedly vanished back into the store, I would not have done so with goods in the Tesco plastic shopping basket I was carrying when first challenged, it is not supposed to leave the store and was bound to attract attention had I any such intent. Any intelligent security person from this fact alone would have deduced that the probability of deliberate theft was extremely unlikely. Discussing this at home later my wife pointed out that also there had been half bottle of Tesco whisky in her shopping bearing a security tag not removed until the checkout which would have set off the electronic alarm had I gone through the exit.
The woman security person was over zealous not in her first challenge which was reasonable although rather pre-emptive. Rather in her second approach saying I was acting suspiciously without specifying how. Perhaps because I was again loitering in that area, in which case she should have restrained her "You are banned from this store" and politely asked me why I was again waiting there before assuming I had evil intent. Indeed had I departed without waiting for my wife I would not have been present for this security-zealot-judge-jury of a woman to approach me again.
I have never been stopped in this undignified way in my life in any shop or supermarket and yet I frequently find myself hanging around them waiting for my wife, probably being observed by the unseen eye of suspicious security staff as a blight on their landscape. It has never crossed my mind before, how many thousands of them I must have disappointed in my lifetime.
The following day my wife phoned one of the male managers asking for a written apology. He refused to do this but he again insisted I had not been banned.
02 December 2009 Having visited the store several times since 5 November without any further incident, I was surprised to be approached by the man who invariably is on duty at the exit security plinth, who said he had just been informed that I was a banned person. I said I would like to speak to the manager about this. We found my wife, then the lady manager appeared. My wife was annoyed and said so but discussion was beginning to get heated and my wife suggested we discuss the matter in an office. I too asked the manager to do this. We were led to a side office and told to sit down. We had four members of staff the manager, the customer service manager, the security man, the blond lady with glasses who had said I was banned on 5 November. The manageress asked for the person who had first challenged me on 5 Nov to be present. I was surprised when another young girl staff member was brought into the office as I did not recollect having seen her before. On 5 November by far the most overwhelming person present was the blonde person with glasses. She was present when I was first challenged until I left the entrance area saying I was going to make my way to the checkout. It was her who again confronted me 5 minutes later after my wife had paid for the goods saying I was acting suspiciously and was banned. Yet all I was doing was waiting for my wife. I was holding the goods by then in a carrier bag with the receipt.
The regular security man remembered seeing both myself and my wife in the store since 5 November so it seems he was unaware until today I was banned by the blonde haired woman with glasses. It seems the blonde/glasses person was the only one who was aware of this ban and she must have been absent during my visits the previous four weeks.
The discussion in the office was not conducted sensibly because there were too many staff there and they all wanted to have their say first. It was very intimidating because they stood over us. I was unable to have my say and was told to be quite. The Customer Services manager in particular dominated proceedings rather than the manager, who we had requested we talk to but mostly remained quiet. I twice said I wished to leave as it was clear this interview was being dominated by staff. I was told to remain seated as the Police had been called. A policeman arrived, probably wondered why he had been called, asked staff if they wished to charge me with any offence. They said no but that the matter was under Tesco investigation and we left.
I feel I have been harassed by one particular security staff member for no good reason, other than for a moment quite innocently straying into this area.
Today we were kept in an office for an hour, half an hour against my against my will, having twice requested to leave. The Manager seemed unable to control proceedings and no sensible discussion of the incident took place because other staff were too domineering.
I had done nothing wrong. I have never before been accused of theft before and never been convicted of any criminal offence. Tesco are making a defamatory Judgement against my good character by continuing this ban on the say so of one staff member who has unilaterally imposed it without due regard to the facts. Any person with sound reasoning would conclude there is no evidence whatsoever of intent to steal goods from Tesco. Both the tagged item and the Tesco shopping basket indicate this.
I would like a written apology from Tesco and will be consulting my solicitor if one is not made.
I just came from Tesco express off Praed Street in Paddington where I was queueing for just a few minutes. In that time there must have been nearly a dozen people in the queue before me.
Right up until I walked out with my purchases, I saw not one smile from any of the staff, heard not one please and not one thank you.
This was one of the most awful shopping experiences I have ever had and believe me, I have shopped all over the world.
Normally I find the staff in most supermarkets (Tesco included) friendly polite & helpful. Could it be that all the staff I saw here were men???
WAKE UP TESCO & TRAIN YOUR STAFF!!!
Tescos I worked there years ago, In Northfied Birmingham, Loveley place, Loveley People,
I got the sack, but the manager was still a friend of mine. Things I liked most about the shop was the value, quality and availibilty of stuff.
The shop closed about six years ago and although they have just opened one of those rather silly little places. and several others nearby.
Are Tescos such bad buisiness folk that they do not want money from the most populas area of Birmingham? Northfield is a big place.
Add a comment about this blagger
Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
We went through the correct channels of contacting the tech guys which I have to say where very helpful and told us to return it for a replacement
when I spoke to customer service the ladies name was Gemma (and was very helpful), we were told by her that we would get a like for like which the March store wouldn’t give to us as they were more expensive and not the same make, but as stated by customer service we were to be replaced at no extra cost. But we were made to pay the extra money which to us was completely absurd
I also contact customer service before leaving my house to make sure that the March store would be able to replace the TV and was told they would and again very helpful.
When we arrive we were told that they no longer stock a 40” technika full HD TV and they would refund us, which of course buying the TV round the world cup it was on offer for £399.00, We wouldn’t except a refund as there wouldn’t be able to buy the same spec TV for that price.
It also didn’t help that the money we spent on this TV was from our wedding and for our new marital home, so to have it break in 3 months is not good enough.
After much discussion we finally were offered a 42” technika TV HD ready but we would have to pay £100 more for it! And it’s not even full HD so bigger screen but lower spec! Which I’m sure anyone can understand that for something that is not our fault is out of the question, and a insult!!
After more discussions we finally came to agree on splitting the difference and paying £50.00 for this TV which of course we did but were VERY unhappy about it.
Why should we have to pay for a replacement TV when it was not our fault the original one broke in the first place and also that you no longer stock a 40” technika TV
We are very dissatisfied with this! After being very loyal customers for years and always shopping with tesco and having home delivery every week.
I have emailed customer service and alos the ceo's of the comapny but to date i have had 1 email from customer service saying my email has been recieved and a email from the ceo office saying my email has been recieved and nothing more
they dont seem to be taking this seriously
To cut a log story short I noticed the seemed to be rusting and were washed and cared for as stated, dishwasher safe. Any how rang the store as didnt have the box and told what happened, note made and store warned I would come in for refund. I decided for some reason to google the make and was shocked to find these knives mentioned in various forums that they had been available for over two years. So I said to tesco why were we encouraged to rush and get them as it was obviuus they wernt new. So surely this was misrepresentation. Good knives but I could have bought them on another day and apparantly their so called cheap price was cheaper in other stores, I suppose set by the rep.
Anyhow tesco agreed I was right to feel annoyed and a little misled. I said I dont mind shopping with them, but customers could be seen to be vulnerable when concentrating on large shops and hearing an offer that supposedly is only for that day and leads you to believe if you dont get them they wont be available in the future.
Any how even though didnt have the box and also lost receipt, they refunded me in full, cant be fairer than that and also paid for my taxi to and from store as I wasnt planning to visit for another week.
So tesco did right by me, what I would like them to do is be very wary of what the reps in their stores are saying to people.
A lot of people are happy with their knives I believe and I must have had a faulty set, but I dont like being lied to and feeling stupid on spending on an offer that is manufactured and not a true offer therefore in my view. One example is on the forums there are mentions dated 2007 of these knives going around diff dept stores and each time told national advertising campaing about to start and limited availability. There is no need to big up a good product to sell it and the customers would not be at risk of feeling misled in a tesco store.
Staff at head office and store were lovely, polite and went out of their way, thanks. My refund card will be speant in tesco of course and I will continue to shop with them.
I took no notice of where she had gone but common sense told me she would still be keeping an eye on me. I waited around the area for some minutes for my wife as she had to pay at the checkout. When she arrived I said nothing as I thought my embarrassment was over and took the goods to the checkout which then were put in Tesco bags and my wife paid for. I carried the shopping for her. My wife then decided to go to the cigarette counter so I waited near the same spot where the woman had earlier challenged me.
Waiting whilst my wife was buying cigarettes the same woman approached with a man and said "Can I have a word sir?". Knowing the goods were now paid for and in Tesco bags I was surprised and a little irritated to be approached again. She then said "You have been acting suspiciously and I am banning you from this store". I felt very offended and said "I couldn't care less, I am not that fond of Tescos". They then started walking off. A few seconds later my wife arrived and I said "I've just been banned from this bl--dy store" She showed obvious surprise and dismay at my outburst as I am not in the habit of saying "Bl--dy" unless I am extreemly angry which by now I certainly was. By now I was impatient to get out of the place as I didn't want a further scene. My wife insisted on asking the security man for the reason I had been banned and he replied that I had not been banned but did we wish to speak to the manager. I said no we did not, so we hastily left.
I gave my wife a detailed rundown of what had happened at home later and I said I could not understand why the woman had pounced so early if she suspected I was a shoplifter. Had she waited to see if I left the exit with the goods that would have been sensible. I am 67 years old and Tesco security staff would have had little problem stopping me as the goods were heavy and I cannot run fast anyway, still recovering from a surgical operation, having left hospital Friday six days before.
Were I a shoplifter, rather than someone loitering about the entrance because my wife had unexpectedly vanished back into the store, I would not have done so with goods in the Tesco plastic shopping basket I was carrying when first challenged, it is not supposed to leave the store and was bound to attract attention had I any such intent. Any intelligent security person from this fact alone would have deduced that the probability of deliberate theft was extremely unlikely. Discussing this at home later my wife pointed out that also there had been half bottle of Tesco whisky in her shopping bearing a security tag not removed until the checkout which would have set off the electronic alarm had I gone through the exit.
The woman security person was over zealous not in her first challenge which was reasonable although rather pre-emptive. Rather in her second approach saying I was acting suspiciously without specifying how. Perhaps because I was again loitering in that area, in which case she should have restrained her "You are banned from this store" and politely asked me why I was again waiting there before assuming I had evil intent. Indeed had I departed without waiting for my wife I would not have been present for this security-zealot-judge-jury of a woman to approach me again.
I have never been stopped in this undignified way in my life in any shop or supermarket and yet I frequently find myself hanging around them waiting for my wife, probably being observed by the unseen eye of suspicious security staff as a blight on their landscape. It has never crossed my mind before, how many thousands of them I must have disappointed in my lifetime.
The following day my wife phoned one of the male managers asking for a written apology. He refused to do this but he again insisted I had not been banned.
02 December 2009 Having visited the store several times since 5 November without any further incident, I was surprised to be approached by the man who invariably is on duty at the exit security plinth, who said he had just been informed that I was a banned person. I said I would like to speak to the manager about this. We found my wife, then the lady manager appeared. My wife was annoyed and said so but discussion was beginning to get heated and my wife suggested we discuss the matter in an office. I too asked the manager to do this. We were led to a side office and told to sit down. We had four members of staff the manager, the customer service manager, the security man, the blond lady with glasses who had said I was banned on 5 November. The manageress asked for the person who had first challenged me on 5 Nov to be present. I was surprised when another young girl staff member was brought into the office as I did not recollect having seen her before. On 5 November by far the most overwhelming person present was the blonde person with glasses. She was present when I was first challenged until I left the entrance area saying I was going to make my way to the checkout. It was her who again confronted me 5 minutes later after my wife had paid for the goods saying I was acting suspiciously and was banned. Yet all I was doing was waiting for my wife. I was holding the goods by then in a carrier bag with the receipt.
The regular security man remembered seeing both myself and my wife in the store since 5 November so it seems he was unaware until today I was banned by the blonde haired woman with glasses. It seems the blonde/glasses person was the only one who was aware of this ban and she must have been absent during my visits the previous four weeks.
The discussion in the office was not conducted sensibly because there were too many staff there and they all wanted to have their say first. It was very intimidating because they stood over us. I was unable to have my say and was told to be quite. The Customer Services manager in particular dominated proceedings rather than the manager, who we had requested we talk to but mostly remained quiet. I twice said I wished to leave as it was clear this interview was being dominated by staff. I was told to remain seated as the Police had been called. A policeman arrived, probably wondered why he had been called, asked staff if they wished to charge me with any offence. They said no but that the matter was under Tesco investigation and we left.
I feel I have been harassed by one particular security staff member for no good reason, other than for a moment quite innocently straying into this area.
Today we were kept in an office for an hour, half an hour against my against my will, having twice requested to leave. The Manager seemed unable to control proceedings and no sensible discussion of the incident took place because other staff were too domineering.
I had done nothing wrong. I have never before been accused of theft before and never been convicted of any criminal offence. Tesco are making a defamatory Judgement against my good character by continuing this ban on the say so of one staff member who has unilaterally imposed it without due regard to the facts. Any person with sound reasoning would conclude there is no evidence whatsoever of intent to steal goods from Tesco. Both the tagged item and the Tesco shopping basket indicate this.
I would like a written apology from Tesco and will be consulting my solicitor if one is not made.
Sim
Right up until I walked out with my purchases, I saw not one smile from any of the staff, heard not one please and not one thank you.
This was one of the most awful shopping experiences I have ever had and believe me, I have shopped all over the world.
Normally I find the staff in most supermarkets (Tesco included) friendly polite & helpful. Could it be that all the staff I saw here were men???
WAKE UP TESCO & TRAIN YOUR STAFF!!!
I got the sack, but the manager was still a friend of mine. Things I liked most about the shop was the value, quality and availibilty of stuff.
The shop closed about six years ago and although they have just opened one of those rather silly little places. and several others nearby.
Are Tescos such bad buisiness folk that they do not want money from the most populas area of Birmingham? Northfield is a big place.
Back