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Comments:
I have just spent over an hour with carphone warehouse on the phone...
I bought a Nokia c3-00 off the internet; due to the adverse weather I still haven’t received my phone five days later.
I went into their local shop and found that they had the same phone i had ordered, I asked them if I could have one instead because there is a delay in the delivery, the staff were awful and said no you will have to wait for the delivery.
Thats brought me back to my hour on the phone, they gave me two choices;
A) Cancel my order, the phone cost £70, only get back £60 and lose the £10 payg
B) Or buy the one from the shop, pay another £70 and wait for the delivery to be returned back to warehouse, then it could take after that 14 days for a refund.
Where is the customer service in that, they have said i should get it by Friday, that is 10 days later, i’m paying for the poor service from DHL, we have been getting bread and milk for the past three days and yet DHL are still not coping.
But at the end off the day i’m dealing with carphone warehouse not the delivery company, that is there problem, DON’T BUY ANYTHING FROM CARPHONE WAREHOUSE OVER THE INTERNET, ONCE THEY HAVE YOUR MONEY THEY DON’T HAVE TO PROVIED YOU WITH A SERVICE NO MATTER HOW BAD THINGS GET, THEY ALWAYS BLAME OTHER SERVICE’S..
i work at CPW and its the best company i have ever worked for! we treat people with so much repect and spend as much time with each customer as we can. Im sorry that you all feel that way about my company and i apologise on behalf of the people that made you feel like this. i hope you have better look at CPW in the future
I to am having problems with CPW, never in my life have i been treated with such distian by a company, I'll explain quickly of my dispute. Back in 2007 i phoned CPW to inform them that i was going travelling and didnt want to re-new my 12 month contract with them as wouldnt be using the phone, was told by them that i had agreed to an 18 contract I disputed this and asked them to listen to the sales call, chased them up twice explained again that i was living the country and could they please listen to the sales call as i am sure that i wouldn't have agreed to an 18 month contract, but no call back, i then carried on paying for 6 months up to the 12 months, even though the phone was not being used and the the D/D got cancelled when i was away. Fast forward to 2010 i now have a black mark on my credit file, phoned them explained the story, ok sir will listen to the sales call and back within 5 working days, after 8 days i had to call them, told by c/s that a note had been left that because i didn't follow the correct disconnection procedure i had no case but all i want them to do is listen the sales call, simple really but no, i have treid calling a further 4 times to speak to the complaints team to clarify a few points but no call back, finally sent an email and had a reply which restated the disconnection thing but also looks like the person who responded didnt properly research the case or didnt bother at all, i am now getting Otelo involved, was willing to pay it off as never had a bad debt before, but they have got me mad now, i had a perfect credit history all my life, i now wanrt to start up my own small business but cannot at the moment because these thugs have ruined it and won't even bother listening to me, what if they had said i'd signed a 36 month contract would i just have to pay it based on their word??? very sad that a company like this can potentially ruin people credit history due to their incompentent staff and general disregard for their customers
Hi, Carphone Warehouse ripped me off. They sold me a redemption item. But they intentionally or unintentionally forgot to send me a specific bill. So that I could not continue the process of cash back which is more than 420 Pounds. However, I called them and emailed them and they said they were trying to figure it out and trying to do the redemption but after communicating for at least two years they now declined my redemption saying that you are too late for this.
I am surprised that why they continued commuication and why they did not tell me before that they would not be able to do the redemption. They freeloaded my money and killed my two years time.
I got almost all the emails and I can say for sure that this company make money out of noting. They hook customer and they exploit until you are broken.
I salute their way of exploitation. Thank you Carphone Warehouse. Prodip Dugar
Very useful story. need to be read before going to CW:
I have signed up with CW a long time ago and never used to have problems with them until last year, when I was upgrading my contract. Firstly CW adviser has signed me up for a brand new contract however I've been with Orange for about 2 years at that time. After I have realised that I requested CW to change my price plan what they kindly did. In about two month time I had some problems with my handset and I had take to CW repair centre. They have returned it back to me in 4 days NOT FIXED. I have been using it for few month trying to avoid an issue as it was not major, but still required to be fixed. After about two month I had to take my phone back to CW repair centre to give a proper fix. In about a week I did not any response from CW so had to find out the status on my phone fix myself, and guess what it has been send out to manufacturer as CW could not get it done. Then I had to wait three more weeks. After collection phone had new software and got broken in two weeks time again, so I had to go back - got talked to a repairer manager, very rude guy named George. There was no any other way for my phone to get it fix, so i had to give it back again to CW. In about 4 days their have contacted me and I went to collect my phone. That was third time for me going to CW repair centre with the hope that it will be a last but NO! Not this time - phone still had some issue and I had to leave it there again.
Now it is about two weeks since my last visit CW repair centre and NO ONE has contacted me yet about the progress on my phone.
Also I have complained to CW complaint department about not receiving a proper service. Guess what was the reply - that their taken all actions (including rudeness) is a part of their company policy. :S
I think it is clearly seen why I do not recommend CW to anyone at any point - I am done with them, I have also cancelled my insurance.
It is so important that you read contracts put in front of you, it would have been detailed in the contract that you signed in agreement with the terms and conditions. The 1st month would have been free but it would have been your own responcibility to cancel the insurance after the 1st free month.
companies cannot just take money out of your bank and by signing the DD mandate and the contract it then gives them the permission to take money every month untill you cancel.
this is why alot of introductory offers like this are offered as many people don't realise that the money continues to go out of their bank.
have a read through your contract even the small print it will be in there, if it's in the contract that it is your responcibility to cancel any payments after the 1st month then carphone warehouse have done nothing wrong I'm afraid.
I got a free laptop with my contract at carphone warehouse and was asked if I wanted insurance at 9.99 a month. I said no so they said the first month was free so I should take it anyway. I said OK but only for the free month. Now they have just helped themselves to 9.99 from my account. Woerse, there was no money in my account so I was charged unplanned overdraft fees for the time until I noticed it. There is one word for taking money out of someones account without authorisation - Fraud. Do you want to give people who act so dishonestly access to your bank details?
Bought a mobile phone on-line on 06/12/08 with £10 airtime. After numerous phone calls to Carphone Warehouse, I eventually received the phone on about 19/12/08. I registered the phone and still had no airtime. After further phone calls and e-mail contact I was told the airtime would be applied within 8 days and after 8 days it is now 2 days. It is now 12/01/09 and still no airtime.
Add a comment about this blagger
Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
I bought a Nokia c3-00 off the internet; due to the adverse weather I still haven’t received my phone five days later.
I went into their local shop and found that they had the same phone i had ordered, I asked them if I could have one instead because there is a delay in the delivery, the staff were awful and said no you will have to wait for the delivery.
Thats brought me back to my hour on the phone, they gave me two choices;
A) Cancel my order, the phone cost £70, only get back £60 and lose the £10 payg
B) Or buy the one from the shop, pay another £70 and wait for the delivery to be returned back to warehouse, then it could take after that 14 days for a refund.
Where is the customer service in that, they have said i should get it by Friday, that is 10 days later, i’m paying for the poor service from DHL, we have been getting bread and milk for the past three days and yet DHL are still not coping.
But at the end off the day i’m dealing with carphone warehouse not the delivery company, that is there problem, DON’T BUY ANYTHING FROM CARPHONE WAREHOUSE OVER THE INTERNET, ONCE THEY HAVE YOUR MONEY THEY DON’T HAVE TO PROVIED YOU WITH A SERVICE NO MATTER HOW BAD THINGS GET, THEY ALWAYS BLAME OTHER SERVICE’S..
I am surprised that why they continued commuication and why they did not tell me before that they would not be able to do the redemption. They freeloaded my money and killed my two years time.
I got almost all the emails and I can say for sure that this company make money out of noting. They hook customer and they exploit until you are broken.
I salute their way of exploitation. Thank you Carphone Warehouse. Prodip Dugar
I have signed up with CW a long time ago and never used to have problems with them until last year, when I was upgrading my contract. Firstly CW adviser has signed me up for a brand new contract however I've been with Orange for about 2 years at that time. After I have realised that I requested CW to change my price plan what they kindly did. In about two month time I had some problems with my handset and I had take to CW repair centre. They have returned it back to me in 4 days NOT FIXED. I have been using it for few month trying to avoid an issue as it was not major, but still required to be fixed. After about two month I had to take my phone back to CW repair centre to give a proper fix. In about a week I did not any response from CW so had to find out the status on my phone fix myself, and guess what it has been send out to manufacturer as CW could not get it done. Then I had to wait three more weeks. After collection phone had new software and got broken in two weeks time again, so I had to go back - got talked to a repairer manager, very rude guy named George. There was no any other way for my phone to get it fix, so i had to give it back again to CW. In about 4 days their have contacted me and I went to collect my phone. That was third time for me going to CW repair centre with the hope that it will be a last but NO! Not this time - phone still had some issue and I had to leave it there again.
Now it is about two weeks since my last visit CW repair centre and NO ONE has contacted me yet about the progress on my phone.
Also I have complained to CW complaint department about not receiving a proper service. Guess what was the reply - that their taken all actions (including rudeness) is a part of their company policy. :S
I think it is clearly seen why I do not recommend CW to anyone at any point - I am done with them, I have also cancelled my insurance.
companies cannot just take money out of your bank and by signing the DD mandate and the contract it then gives them the permission to take money every month untill you cancel.
this is why alot of introductory offers like this are offered as many people don't realise that the money continues to go out of their bank.
have a read through your contract even the small print it will be in there, if it's in the contract that it is your responcibility to cancel any payments after the 1st month then carphone warehouse have done nothing wrong I'm afraid.
janeymac at 17th Apr 2009, 05:34PM
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