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In Nov 09 I was trying to buy 2 hard drives as gifts. I tried several online companies who all rejected my card. The card had a limit well in excess of £5k with only about £500 on it so I have no idea why it would be rejected. When I received my January statement I saw my card had been debited with £141.43 by Savapoint 4 weeks after the transaction had been rejected. They had been one of the companies who rejected the card but were the only one who then took the money. I contacted my card provider who gave me a contact number. When I spoke to Savapoint in Burton-on-Trent I talked to a helpful man who said the card was rejected because they required more proof of address and a credit check before sending out goods (this hasn't stopped them letting me buy stuff in the past) and said many other electronic companies do the same. This explains, I suppose, why the transactions were rejected but not why Savapoint went ahead and took the money and took it 4 weeks later. He asked me for the order number - obviously there wasn't one as the order had been rejected and no goods were received. So I couldn't provide one. He then tracked down the 'transaction' and saw the credit with no transaction number attached as no goods had been ordered or sent out. But I couldn't have my money back! I had to 'prove to them that the debit had gone through'! A print-off of my (online credit card bill) was not sufficient as I could have (apparently) faked one to get money! So I got his name and address, contacted my card company, paid a £4 fee to get a paper copy from them and posted it to him late January. I heard nothing and my next 2 credit card bills had no credit from Savapoint on them. I contacted the 'same' man in early March - but it was not the same person, I suspect they use a generic name for anyone with any financial complaints, this 2nd guy had a completely different accent. He was incredibly rude and patronising, suggested I had bad credit and was trying to cheat Savapoint. Funnily enough they 'had not received' the letter and copy statement. It was my responsibility to again get a copy statement and send it to them despite the fact he could see the transaction, my details and no order number attached to it. I was very upset by the time I got off the phone. So I paid out for another £4 copy statement and sent this with a letter by Recorded Delivery on 15th March. It was signed for on 17th March. No contact, no refund. So I rang again today, 'same person' as the 1st time, no idea who I was, put me on hold 4 times, eventually found the transaction and asked what my query was! I hate myself for it but I got really upset at having to repeat the details yet again. I was not rude, I didn't swear or yell but did repeat the details clearly. He then said 'If you are going to talk to me like that then I'm not dealing with you' so I said I can't believe I'm having to go through all of this again and he hung up. No-one at Savapoint has ever apologised, offered to sort out their mistake or been even remotely sympathetic. The only person who's fault this is is me, apparently. I am angry, I can't believe a company can just take your money then make you jump through hoops to get it back when they can see the transaction and that no goods were ever sent out. Obviously they had no intention of acting on my letters and had 'no record of receiving either of them' even when I have a copy and the name of, the person who signed for the second one. I've had to go back to my card company to try to get this money back. They have had it for over 4 months and appear to have no intention of returning it, let alone being polite and helpful.
Avoid them like the plague.
Yesterday (10th)I rang Savapoint and coincidentaly Jame said that he had just received today notice from returns dept to credit my card so I wait to see if the money gets credited, live in hope.
Further to my blag about this company having sent 3 e-mails to head office in Croydon I got an e-mail asking me to return the dvd to returns dept using a freepost address, without a freepost number, I then e-mailed customer services and had a phone call back saying that if I put the envelope in a post box that will be ok, fortunately I went to post office and got a receipt for it, one up for me, James also said when they receive the dvd he will ring me back to find out my card details to reimburse me the payment for the dvd this was 22Oct so I wait in vain. Colin
Having got a pc cd rom CosmiShred from savapoint I find that I cannot load it as it keeps coming up you need over IE5 well both laptops have over IE6 having spoken to James, the only customer services person there I think, he agreed that his copy was doing the same and he was so beligerent and stated that I had to get in touch with Cosmieurope.com having sent several e-mails to them I found out that they were now out of business I then spent so much money on phones calls and e-mails,I was told by James that there was nothing they would do and it was up to me and that I could send the cd back to them and if the technical!! dept found it was faulty would!! send me my money back I then suggested that James gave their technical dept his copy he then became beligerent and said no and that I had to send mine back, do turkeys vote for christmas, so goodbye £13 and I will advise anybody never ever to buy from savapoint. Colin
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Avoid them like the plague.
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