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Why is it on the last two purchases from currys that they seem unable to deactivate the alarm on the purchase, to find on latest occassion that they had shut hour prior to john lewis, which left me with no method of sorting it, finding the hard drive was setting off the alarms in john lewis as they sold the same product.
I bought a blue ray player and four blue ray discs. The Blue ray player did not accept the blue ray dics so I returned the player to the shop and was told it would be sent off for repair.
A couple of weeks later I called into the Store to ask for any updates on the player and was told it had not been returned. It could take 28 days. The next week I was in looking at other things and asked at the desk if any word on the player. I was told it still had not been returned but they would call Samsung and chase it up.
Some 28 days later I phoned the shop and asked could they replace it as it still had not arrived back repaired.
I was informed that they could not give replacement as they had to have it confirmed by Samsung that the product was "faulty" or " not faulty" . Only if the Manufacturer said it was fault could I get a replacement.
After the 28 days I got a call to say the player was back in the shop. I went up and asked to see the job sheet that would have come back from the Manufacturer to see what the fault had been as it had been in previously for a month for the same fault.
The rude nastily spoken shop assistant said "the docket is over there somewhere, but there is "no fault found anyhow, its working" . When I asked to see the sheet, I was asked to leave the shop. I took the player home and low and behold the player did not accept the blue ray discs and the front flat of the machine had been snapped at one side.
I phoned the shop immediately and was told they would not speak to me and to take it up with head office and thefront flat was broken and like that when brought it. I stated there was certainly no damage on the machine and their own document which I received when it was booked it certainly did'nt have any damage mentioned on it or any boxes ticked stating "damaged".
I then phoned Samsung and they tracked the serial number of the machine and confirmed they had never had the machine in the for repair on either occasion. They have stated that if I cannot get a replacement from Currys, they will post me out an extended months warranty to try and repair the player as not happy that customers are being told their products have come back "no fault found" when they have never had the machine. That would mean the machine go away again but its not the Manufacturers fault. If it had been sent away in the first instance I would now have a working blu ray player.
I have phoned Customer Service Head Office on 5 different occasions, speaking to five different people. Even though you have the names of the previous persons dealing with it they are never there to follow up the case so you end up repeating the same story over and over again. The 5th person I spoke to I asked why I had no call backs and said the case was supposed to be esculated by the 1st person I spoke to on Xmas Eve and he corrected me and said it not the "esculators" its the "medics" that are dealing with it. I was thinking good name, you need a medic the time you deal with these people.
He repeated himself 4 times and kept saying you will definately be called back today and gave the name of a person who would call me back. Just kept repeating himself like a recorded message. Of course the call never happened.
I contacted Currys on Friday 3 December regarding JVC TV LCD purchased 9 Feb 2008. They could not comply with their 2 day visit promise due to 'adverse weather' (fair enough) but still failed to turn up on the booked Thursday. No explanation. Re-booked for Sunday. Checked at 1 pm and was told he was on his way, but received a phone call at 2 pm saying there had been a serious road traffic accident so would not be coming. Would arrange pick up Monday morning. This was done by contract staff who confirmed the accident and said driver was ok but 'shaken'. The contact centre said driver was seriously injured and in hospital. Extended warranty states will attempt to repair on site - this is not true. I asked about 2 day visit promise - apparently they actually mean they 'aim' for 2 days, which is rubbish. A replacement can be claimed if not repaired within 21 days, but apparently the 21 days starts from pick up date, even if the company has defaulted. I have been given about 10 different contact numbers - a waste of time, as all the numbers seem to divert to a single centre. The whole set up is a joke. Customers should query and obtain written confirmation for any guarantees given as the Currys staff all contradict themselves. Support service is abysmal.
brought a 50 inch plasma tv had it 4 and a half months and it went wrong ,went to my currys store who replied it was nothing to do with them, i would have to get on to the manufacture,they gave me a date for it to be picked up,only the enginer had not been told it was a 50 inch plasma tv and could not fit it in his van.so he had to leave it and another pick up date was arranged.they picked it up, and i was told it would be about 2 weeks before i would get it back.it came back about 2 weeks later.it had had a new screen fitted and was now ok,well its lasted 3 weeks and done the same thing again.went into my currys store with all the recipts and asked to speak to the manager. he came and i explained what had hapened and this was the 2nd time and it only lasted 3 weeks.he said i would have to contact the manufacture,to which i said i dont want it repaired i want it replaced. he said it had to go away to be assed weather it could be repaired or replaced he said this would take about 3 days fot it to be picked up and proberly 2to 3 weeks away.so i said what am i going to do about a tv he said thatb was my problem not his so i am now waiting for it to be picked up.so dont buy from currys because i wont any more.
I have been very poorly treated and now am being ignored by Currys. Bought a TV, it stays in standby mode frequently, reported it to them, have been sent round the houses to numerous depts of currys who are punting the blame to the manufacturer. Having sent a letter to the management at head office, I am now being completely ignored. What do I do next to prompt a reaction and simply get them to conform to my righs as a consumer? Polly
I bought a MP3 Player from Curry's In Derby (Westfield) When I purchased the item I was told it would take batteries by Salesman Richard, As I taken it home opened the product which had to be charged Whilst connected to the computer (I did not use it) but re packaged it, I had been mis-sold a product. I went today 17/09/2010, I spoke to Asian lad who would not let me exchange the product, stating it's not faulty even though they had mis-sold the item to me, he then referred me to Salesman Latif, As Latif approached me heard my side of events, and said he would issue me a refund, and that I cannot exchange it, and I should take my business else where. I said to him I enjoy shopping here, He Latif with his shiny head, I don't want you in this shop again.
This was all over a exchange/refund the product that they sold and which I put my trust in them, was mis sold to me.
I am still a very unhappy person. With his attitude, intolerable behaviour, I am shocked that they could hire such a volatile human.
I surely don't miss the place, if I was yourselves I would not shop at Curry's.
I work in customer services for an insurance company. If the people who I have recently dealt with at currys worked for the same company as I, they would be out the door so fast they would burn up on re-entry !!
At the end of October I bought a DVD recorder from Curry's at Bolton. At the beginning of March it went off one night and would not work.
I took it down to the local store and was told that it would have to go away for a repair. As it was only just over 4 months old i was not happy about this. The sale of goods act states that if it fails in the first six months it is deemed to be "inherently faulty". To cut a long story short, they refused to replace it. On further questioning it emerged that the "repair" is actually a like for like swap with a second hand unit (one that has previously been repaired, god knows how many times.) close inspection of the sales of Goods Act shows that they are entitled to do this. I gave a letter to the assistant manager at the branch on 8/3/10 stating that I wanted either my unit replacing or repairing. He said he would forward it to "customer services" . Finally I get a call today 27/3/10 !!! It's the usual Curryspiel, namely that's what we're gonna do and you either like it or lump it. Anyway, watch this space for developments, but most importantly don't shop at currys......
my daughter had the misfortune of buying a Beko cooker from currys in Oct 2007 and now in just two years it has rusted so bad she now needs another cooker currys have had five letters but they have had their money and are not interested now, i did get in touch with consumer direct who did send me info as to what to do and I also paid £26 for independent engineers report and sent to Currys but it did no good, have seen a solicitor and to take them to small claims court would cost us more than it would to buy a new cooker so looks like they have won. I would NEVER recomend currys to anyone as all they are interested in is getting your money customer relations do not exist with Currys. Unlike the old days where you could call trading standards and they would come and look at the problem this service dont seem to exist anymore. please take heed before you purchase from CURRYS. MITCH 126
I purchased an Advent laptop from Currys Cardiff at the end of February last year,and about a month later I experienced problems with starting the computer. It became worse over the coming weeks and it would sometimes take me over half an hour to get started. The computer would go into the startup repair mode and come back with a message that startup could not repair. The problem was very erratic and would come and go,but it got worse. I contacted Currys repair department and it was collected and returned within a few days. All went well for a few weeks then it all started all over again. I rang Currys help number and an attempt was made over the phone to solve the problem. In all seven attempts were made by this method together with a a further return to the company for repair - all to no avail. I contacted in February this year Currys with a request that the computer be replaced, but this was refused by a telphone conversation from Currys. I asked that this be put in writing to me but this was refused. I was then asked to submit an engineers report at my expence for consideration, which I did. This report confirmed my complaint. At this stage I contacted trading standards who took up the case, which in the end resulted in Currys giving me a repalcement. In all this complaint took nearly ten months to settle with Currys putting every obstical in the way. I wish I could write something positive about Currys. The only positive aspect was trading standards who were very helpful Wispa
I purchased a laptop from Currys online When it arrived it had 2 faults I notified them and they collected it It was returned with one fault a key jutting up from the keyboard unresolved. It was collected again and I have had nothing but trouble since their repairers "The Tech Guys" are so bad it is laughable You are fobbed off with explanations like "Im sure our engineer will get round to inspecting it soon" This was a week after the machine was collected. The Tech Guys staff are rude and confrontational and their technicians seem more interested in looking for breaches of the after sales agreement than they are in rectifying faults I would not purchase a 3 pin plug from Currys after this experience
bought a tv in 2007.under the warranty it was repaired 5 months later. since then have reported faults with the infra red and have been sent 3 new remote controls that dont work. it went in for repair again end of december and came back 2 weeks later with the same fault and another new remote control.4 days ago they picked it up yet again,when i rang up to complain i was assured that i would recieve vouchers to replace it for a new one.in fact i was told this by 2 different customer service people and had no reason to doubt this.in the meantime a different department contacted me and said no decision of that kind had been taken.i rang customer services again but could not speak to the original person and was told quite rudely not to phone them again and to wait for them to contact me.as it stands now i dont know whats happening and have been left feeling very upset and angry by this treatment.consumer direct have advised me to send them a recorded delivery letter citing the sale of goods act which i will do but it seems i am up against the warranty people as well.i have never in my life and i am a pensioner,recieved such callous treatment by a retailer.
I, too, have had an unfortunate experience with Currys and would whole-heartedly support the axiom to "check before you buy" where Curries is concerned. I bought a fax/TAM machine from their store at Fosse Park, Leicester (I happened to be in the area). It as advertised as "reduced to clear". The sales assistant was most helpful and since the machine was the last one on sale, she removed it from display and packed it for me. When I returned home and opened the box, both the handsset and cable were missing. I telephoned the store (you have to insist on being put through to there from their call centre) only to be told there was nothing they could do and I must return the machine to Fosse Park direct (despite a much nearer Currys store in Loughborough) if I wanted a refund. It was also suggested the machine was on sale at a reduced price "because the handset is missing" - nothing said to me about that when I bought the thing! A bit like buying a car at a reduced price because it has no wheels or engine!!! I was given no other option but to return the fax/tam all the way to Leicester, despite there being a nearer store to me, and being in possession of a detailed receipt, coupled with the unarguable fact they have a delivery service ("those are the rules"!) Currys, as far as I can tell, are in breach of the Trades Description Act (goods sold not fit for purpose) if not Trading Standards. As emphasised by others - check what you are buying from Currys...but I won't need to - in future, I will find somewhere else to shop.
I had the unfortunate experience of attempting to purchase mobile broadband at the Hamilton branch of Currys. We were told that our coverage was fine, as we live in the country, and the staff was really nice. Until we got home and after attempting to set up laptop etc were told by T-Mobile we were in a blackspot and should never have been sold the product in the first place and efectivly been "missold" their words not mine. When we returned this to the store we were kept waiting for over an hour, our personal details were left for everyone to see. The manager we complained to had a disgraceful could'nt care less attitude and the whole experience made us feel like we were something stuck to the bottom of the staff's shoe. They charged us twice for product protection and as yet we have still not recieved a refund. When we phoned head office to complain we were met with the rudest, offhand little girl I have ever come accross. A month down the line we still have heard nothing from our complaint. Customers at Currys are obviously not held in high regard and in this current climate I would have thought they would be glad of any custom. I would not recommend this store to anyone as maybe it's part of their training program is to teach staff not to bother thier backside with their customers and really treat them as an inconvienience.
I don't want this at all to seem like I am defending the poor service you have received and as an employee of dsgi I am sorry to hear of your experience, all I will say is though that all over the xmas period stores all over the company had huge system issues and simple things like refunds were taking over half an hour for each one, this was not good for customers but also put the staff in stores in a very stressfull and frustrating position, in my personal opinion moving customer calls to a call centre was one of the worst moves the company made in trying to improve customer service and every day in my store we have customers passed to us on the phone after "customer services" have spent half an hour winding them up! you should not have been TOLD to return to the store you purchased your product from, you should have been ASKED and if this is not possible or easy for you to do then the store should of helped you in the interest of customer service, it is the stores discretion to deal with the issue and there is no reason why they could not of(my opinion), however to put it into a business point of view if a customer was to spend £1000 in a store (for example) but went to a different store for a refund for whatever reason, that store may be reluctant to do so as it is £1000 out of their target which they are already struggling to meet, this is't them trying to wriggle out of it but things are tough at the moment for retailers not just the consumers so we have to look after our pennies too,an ideal way to do this would be to offer great customer service on every sale and I myself always try my best to do this but the sad truth we are expected to give, give, give, perform, perform,perform and customer service will always suffer because of the silly policies put in place to protect the money we make and with all the cost cutting going on we are going to be under more pressure and with the threat of losing our jobs for not doing as we should.
again apologies for the bad service you have been given, I know it's not much but I hope it goes a little way into restoring abit of confidence that we are not all bad.
I recently bought a fridge freezer from currys and was given a delivery date and when that date came they failed to deliver I then called the customer service department who told me it had been cancelled from the system and no other date was given, I was advised to go to the shop and rearrange delivery this was done then they turned up on Sunday morning with the original delivery with no notice at all I then price matched the item and again called the customer service who said go to any shop and it will be done, well that is when the farce started as the shop I went to said it could only be done at he store I bought it at this was after waiting 1/2 hour to find this out I went to the other store and was told that it could not be done for 3 days as the system was down I called customer service yet again to tell them they gave me wrong info and was spoken to very rudely and was told that no manager could speak to me and it would not matter even if they did. I claimed for my carpet to be cleaned and was sent a cheque for this but nothing for my time phone calls or petrol when I pointed this out I was told that they do not compensate for a persons time the customer service at CURRYS is abysmal
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Comments:
Stop being so lazy currys!!!!!!!
A couple of weeks later I called into the Store to ask for any updates on the player and was told it had not been returned. It could take 28 days. The next week I was in looking at other things and asked at the desk if any word on the player. I was told it still had not been returned but they would call Samsung and chase it up.
Some 28 days later I phoned the shop and asked could they replace it as it still had not arrived back repaired.
I was informed that they could not give replacement as they had to have it confirmed by Samsung that the product was "faulty" or " not faulty" . Only if the Manufacturer said it was fault could I get a replacement.
After the 28 days I got a call to say the player was back in the shop. I went up and asked to see the job sheet that would have come back from the Manufacturer to see what the fault had been as it had been in previously for a month for the same fault.
The rude nastily spoken shop assistant said "the docket is over there somewhere, but there is "no fault found anyhow, its working" . When I asked to see the sheet, I was asked to leave the shop. I took the player home and low and behold the player did not accept the blue ray discs and the front flat of the machine had been snapped at one side.
I phoned the shop immediately and was told they would not speak to me and to take it up with head office and thefront flat was broken and like that when brought it. I stated there was certainly no damage on the machine and their own document which I received when it was booked it certainly did'nt have any damage mentioned on it or any boxes ticked stating "damaged".
I then phoned Samsung and they tracked the serial number of the machine and confirmed they had never had the machine in the for repair on either occasion. They have stated that if I cannot get a replacement from Currys, they will post me out an extended months warranty to try and repair the player as not happy that customers are being told their products have come back "no fault found" when they have never had the machine. That would mean the machine go away again but its not the Manufacturers fault. If it had been sent away in the first instance I would now have a working blu ray player.
I have phoned Customer Service Head Office on 5 different occasions, speaking to five different people. Even though you have the names of the previous persons dealing with it they are never there to follow up the case so you end up repeating the same story over and over again. The 5th person I spoke to I asked why I had no call backs and said the case was supposed to be esculated by the 1st person I spoke to on Xmas Eve and he corrected me and said it not the "esculators" its the "medics" that are dealing with it. I was thinking good name, you need a medic the time you deal with these people.
He repeated himself 4 times and kept saying you will definately be called back today and gave the name of a person who would call me back. Just kept repeating himself like a recorded message. Of course the call never happened.
This was all over a exchange/refund the product that they sold and which I put my trust in them, was mis sold to me.
I am still a very unhappy person. With his attitude, intolerable behaviour, I am shocked that they could hire such a volatile human.
I surely don't miss the place, if I was yourselves I would not shop at Curry's.
Mohammed
I work in customer services for an insurance company. If the people who I have recently dealt with at currys worked for the same company as I, they would be out the door so fast they would burn up on re-entry !!
At the end of October I bought a DVD recorder from Curry's at Bolton. At the beginning of March it went off one night and would not work.
I took it down to the local store and was told that it would have to go away for a repair. As it was only just over 4 months old i was not happy about this. The sale of goods act states that if it fails in the first six months it is deemed to be "inherently faulty". To cut a long story short, they refused to replace it. On further questioning it emerged that the "repair" is actually a like for like swap with a second hand unit (one that has previously been repaired, god knows how many times.) close inspection of the sales of Goods Act shows that they are entitled to do this. I gave a letter to the assistant manager at the branch on 8/3/10 stating that I wanted either my unit replacing or repairing. He said he would forward it to "customer services" . Finally I get a call today 27/3/10 !!! It's the usual Curryspiel, namely that's what we're gonna do and you either like it or lump it. Anyway, watch this space for developments, but most importantly don't shop at currys......
again apologies for the bad service you have been given, I know it's not much but I hope it goes a little way into restoring abit of confidence that we are not all bad.
janeymac at 30th Jan 2009, 07:19PM
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