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Here is my story. I bought my Thompson DVR from Argos in September 2008. The deal was £100 for the unit free Setanta Sports for one year. It also had an "optional" 1 month free Top Up TV offer, with an ongoing contract if selected. There was also a £20 connection fee.
Got home, 1st T/C to Top Up Tv - first thing they did was help me validate the viewing card. I couldn't find the correct number to give them, so ended call to go and find it.
2nd call, 20 minutes later. Spoke with a friendly guy, who helped me register and took my card details to pay the £20 connection fee.
Anyway paid the £20 connection fee, then the nice man said he had sorted Setanta for me and would I like Top Up Tv as well. I specifically stated to him that "I DO NOT WANT TOP UP TV. PLEASE DO NOT GIVE ME TOP UP TV. NO 1 MONTH FREE DEAL, THANKS. He sounded disappointed but that was that. (Or so I thought).
Giving them my debit card details was the worse mistake ever. They took a number of sneaky debit payments out of my account for many months before I realized. It was a nightmare getting them to stop taking the money, lots of phone calls, letters and hassle. My bank told me they were powerless to stop Top Up TV from taking debit payments from my account, even although I had given no permission to Top Up TV to do this. Top Up TV are now refusing to give me a refund, they are actually lying now, making up all sorts of stuff, claiming that I received a welcome letter and a statement of accounts letter, all utter nonsense, I received nothing from them. Except hassle.
Anyway, it's not about the money for me now. How dare Top Up TV have the bare faced cheek and audacity to sneakily steal money from people's bank accounts, people who are completely unaware that they are doing this. I even made the mistake of trying to sort it out with them amicably. I needn't have bothered - they didn't want to know.
Anyway, undeterred, and heightened by reading and speaking with others who are expressing similar bad experiences from Top Up TV, I have started a blog, listing and evidencing every aspect of my awful experience with Top Up TV. It really is quite incredible to read some of the utter gash they come up with to put you off trying to get your money back. And many people are now posting their stories, all expressing the same thing - Top Up TV is Terrible.
I invite you to share my experience of Top Up TV's dreadful customer service at-
http://topuptvisterrible.blogspot.com/
Top Up TV are truly terrible, and I hope these posts encourage others to share their experiences. Good luck people X
Poor customer service, have so far taken 5 months to issue a very small refund, very poor programme content and a set-top box that has more bugs than 'I'm A Celebrity!'.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
Got home, 1st T/C to Top Up Tv - first thing they did was help me validate the viewing card. I couldn't find the correct number to give them, so ended call to go and find it.
2nd call, 20 minutes later. Spoke with a friendly guy, who helped me register and took my card details to pay the £20 connection fee.
Anyway paid the £20 connection fee, then the nice man said he had sorted Setanta for me and would I like Top Up Tv as well. I specifically stated to him that "I DO NOT WANT TOP UP TV. PLEASE DO NOT GIVE ME TOP UP TV. NO 1 MONTH FREE DEAL, THANKS. He sounded disappointed but that was that. (Or so I thought).
Giving them my debit card details was the worse mistake ever. They took a number of sneaky debit payments out of my account for many months before I realized. It was a nightmare getting them to stop taking the money, lots of phone calls, letters and hassle. My bank told me they were powerless to stop Top Up TV from taking debit payments from my account, even although I had given no permission to Top Up TV to do this. Top Up TV are now refusing to give me a refund, they are actually lying now, making up all sorts of stuff, claiming that I received a welcome letter and a statement of accounts letter, all utter nonsense, I received nothing from them. Except hassle.
Anyway, it's not about the money for me now. How dare Top Up TV have the bare faced cheek and audacity to sneakily steal money from people's bank accounts, people who are completely unaware that they are doing this. I even made the mistake of trying to sort it out with them amicably. I needn't have bothered - they didn't want to know.
Anyway, undeterred, and heightened by reading and speaking with others who are expressing similar bad experiences from Top Up TV, I have started a blog, listing and evidencing every aspect of my awful experience with Top Up TV. It really is quite incredible to read some of the utter gash they come up with to put you off trying to get your money back. And many people are now posting their stories, all expressing the same thing - Top Up TV is Terrible.
I invite you to share my experience of Top Up TV's dreadful customer service at-
http://topuptvisterrible.blogspot.com/
Top Up TV are truly terrible, and I hope these posts encourage others to share their experiences. Good luck people X
Poor customer service, have so far taken 5 months to issue a very small refund, very poor programme content and a set-top box that has more bugs than 'I'm A Celebrity!'.
Avoid like the plague!
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