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Comments:
Fasthosts appear to deliberately cause obfuscation and confusion to prevent moving a domain away. We had sent them the transfer fax they requested over two weeks ago. We were told it would take up to 5 days to complete, and that they had the fax and everthing was in order. Two weeks later when chased they said they needed authentication information from the customer, so a utility bill was sent immediately. Once again we were told everything was in order and the domain would transfer the next day. Five days later (after the holiday weekend), Fasthosts still had not transferred the domain, and since it had now expired the customer had no email or services for 4 days! Fasthosts were now claiming that the transfer fax would take "up to 10 days" and that they did not recieve the utility bill email.
All that they appear to be trying to do is obfuscate matters, stand in the way, and give out false information which changes day by day. Ive been listening to this on-hold music now for two hours today trying to get this sorted out.
So the customer has lost money (through no email etc) and we have lost around a days work - thanks to Fasthosts incompetence and deliberate provarication.
Please never ever use Fasthosts hosting services if at all possible.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
All that they appear to be trying to do is obfuscate matters, stand in the way, and give out false information which changes day by day. Ive been listening to this on-hold music now for two hours today trying to get this sorted out.
So the customer has lost money (through no email etc) and we have lost around a days work - thanks to Fasthosts incompetence and deliberate provarication.
Please never ever use Fasthosts hosting services if at all possible.
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