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My friend bought £600 worth of Thomas Cook holiday vouchers for her daughter's 21st birthday. Her daughter lost them. My friend asked if she could have replacement vouchers. Thomas Cook refused, despite the fact that they have the serial numbers from the original vouchers and can (and did) put a block on them to prevent them from being cashed. Thomas Cook now has £600 of my friend's money, and she has nothing. I think that is a disgrace and will make sure I never use Thomas Cook for any holiday ever again.
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