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This was a perfect vacation on Lanzarote that unexpectedly turned into a nightmare with the worst ever air trip in our life. Me, my wife and our 6 year-old daughter flew with Ryanair from Lanzarote (Canary Islands) to Dusseldorf (Weeze) on May 5, 2012 (flight FR6209). It started as usual for the 2 star airline – gate was announced only 10 minutes before it should be closed, a crowd of people started to rush to the gate, a long queue was anxiously waiting for boarding in anticipation of trying to occupy a seat in the plain. We saw they started to check hand luggage size, but we were calm as we checked the size of ours and it passed nicely into that blue iron frame. Our turn, a woman takes our bag, measures it. Oh wait, a side pocket bulbs a bit out, because it was too warm in the airport and we put daughter’s jacket off and tucked it into the pocket. I said: “Just push a bit harder, it’s a jacket. Or wait a sec, I’ll pull it out”. She said: “Yes, yes, yes, please follow this woman”. Another woman grasped our bag and draggled it to another corner. Then she said: “You have to pay 50 euro now”. We were shocked: “Wait,… it’s a kids’ jacket in the side pocket… I can pull it out, look”. “No, don’t touch your bag, it is prohibited in this area”. I said: “Please, re-measure it, it will fit even with that jacket”. She replied: “No, it is prohibited, pay 50 euro now”… We tried to negotiate, but we were too polite to convince the woman. She was impolite, even quite rude. She promised to not let us board at all if we won’t pay right away. A bleeder knocking out money from a victim, this scene from a recent movie passed in my head. She said it was stated on a boarding pass that you are not allowed to touch your bag anymore, which was a lie – I checked the boarding pass later – it’s not there. Maybe it’s stated on page 21, para 265 of the terms and conditions… Our daughter started to cry; she did not understand what is going on and took this situation really hard. Anyway, we were force to pay 50 euro. I said: “Sorry, we are not allowed to touch our bag now, but we really need that jacket as it will be cold in the plane for the kid.” She replied: “Oh yeah, now when you paid, you can take the jacket, but you will not be refunded.” Oh poor we, we thought it was the end of the nightmare, but it was not. While negotiating, we were almost the last to board and there were no seats left. We went back and forth a few times, but could not find 2 seats next to each other. Our daughter cried really hard at that point because she was afraid she will have to sit alone very far away from mommy and daddy. Oh, here is a stewardess, she will help. I explained the situation. “You have to find any seat available and take it”, she replied a learned phrase. “But she is only 6, she is afraid and is crying…” “Sorry, I can’t do anyting, let me go, I need to do my work” (Hmm, I thought this was her work?). We walked frustrated for another 10 minutes along the occupied seats… All stews replied us the same phrase. Hopefully, two young guys who sat together saw our child crying and offered us help scarifying their own comfort. Thank you guys, you are real humans.
“Client is always right” – I know this is often forgotten in the modern reality. We did not ask for that. We paid around 1,000 euros for tickets and wanted just a bit of respect, politeness and understanding. We were really shocked and we would never expect such terrible service from a European company. Ryanair got their extra 50 euros, but lost clients forever. Being a business owner, I don’t think it’s the right strategy.
It started at the airport when the staff didnt understand the ticket we printed.Thank G-d we were only flying to Dublin 40 minutes. The staff are not at all helpful. Very long trek to walk to the plane very uncomfortable seats and there were no spaces to put our cabin baggage.Not at all helpful for people with disabilities.We will not be using them again.
I think it'd be a wonderful idea if Ryanair started flights from London, UK to Volos (a Greek city close to the fantastic mountain Pelion and numerous beaches of unique beauty). Ryanair has already started flying to Volos (Greece) from Milan, Rome and Frankfurt and the flights have been so busy!! I think it'd be a brilliant idea if tourists could access the city of Volos and the amazing nearby region directly from London!! I predict there would be a lot of interest for these flights.
I think it'd be a wonderful idea if Ryanair started flights from London, UK to Volos (a Greek city close to the fantastic mountain Pelion and numerous beaches of unique beauty). Ryanair has already started flying to Volos (Greece) from Milan, Rome and Frankfurt and the flights have been so busy!! I think it'd be a brilliant idea if tourists could access the city of Volos and the amazing nearby region directly from London!! I predict there would be a lot of interest for these flights.
Not had any good experiences with Ryanair thus far. Obviously the prices are good...but that is about it. You definitely get what you pay for! They have lost my luggage before and were must unhelpful...the customer service in appalling. Have had delayed flights every time I have travelled with them! Will not be flying with them again.
i flew to pisa with ryanair and was suposed to be getting another flight to valencia 3 hours later, due to bad weather conditions the plane couldnt land therefore we got flew to milan, ryanair did put a coach on to take us to pisa but that took 4 hours, due to this we had missed our flights to valencia, by the time we got to speak to someone at the desk we were told there was no ryanair office to deal with us and we would have to pay £140 each for another flight, this was on a monday and the next flight didnt leave pisa till wednesday, we were left to walk around pisa till 1 in the morning looking for a hotel as everywhere was fully booked, bear in mind there was 3 of us, all female in our 20's, scared and no money after we had to pay for the hotel for 2 nights, plus we missed almost half of our holiday in valencia, ryanair are the worst company to fly with, does anyone know of any way we might be able to claim any of our expenses back, thnx
lost bags elecited the response "are you sure you checked them in".
question of if they could be on next flight,response was "you never know"
question "will you send them in a taxi".response was "we don't send taxi's that far" without asking where.
low cost is actually high cost because the product is often not delivered.
no complaint access via e-mail.phone or fax.no answer on phone.
please,someone regulate these people.all consumers hae rights,will no-one enforce them?
the market will not put them out of business because 70 or 80% of people have no problem......until it happens to them.this is what ruinair rely on.
I've flown with Ryanair on many occasions. So far so good, but I'm well aware that things can go wrong. I always double check to make sure I have all the necessary documents to travel and I double check their website every time I fly to see if they have changed the rules!! Also I take out good insurance (not theirs) to cover lost baggage, delays, cancellation, missed departure. And golden rule... Always ensure you have a credit card or debit card with enough money on it to get you home - check before you go what a return rail fare home will cost you, or what another airline will cost, don't get stranded, no one will want to help you!! Also if Ryanair or come to that, some other low cost airline leave you out of pocket, remember, if you have paid by credit card, you may be able to, under section 75 of the consumer credit act, get a refund from the credit card company, not ryanair! But you must have paid by credit card and you must have paid over £100 for your fare. Happy travels....
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
“Client is always right” – I know this is often forgotten in the modern reality. We did not ask for that. We paid around 1,000 euros for tickets and wanted just a bit of respect, politeness and understanding. We were really shocked and we would never expect such terrible service from a European company. Ryanair got their extra 50 euros, but lost clients forever. Being a business owner, I don’t think it’s the right strategy.
Thank you.
Thank you.
question of if they could be on next flight,response was "you never know"
question "will you send them in a taxi".response was "we don't send taxi's that far" without asking where.
low cost is actually high cost because the product is often not delivered.
no complaint access via e-mail.phone or fax.no answer on phone.
please,someone regulate these people.all consumers hae rights,will no-one enforce them?
the market will not put them out of business because 70 or 80% of people have no problem......until it happens to them.this is what ruinair rely on.
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