Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
Possibly the worst service i have ever received.... Where do i start?
When looking for properties they were brilliant, very quick and met our requirements. However, as soon as you sign those documents you are stuck in their bad service trap as they have your money.
*When we were due to move in, we were informed one day before that our boiler was not working and that it was being looked at....tried calling them back for more info yet no response. Called on the moving in day and they stated that this problem could not be fixed and that we could not move in.
As you can imagine, I had a van ready, booked holiday, and had everything I needed for that day…This was therefore not a option. I stated that this was not a option and what are you going to do/offer. The lady who I will not name stated, well we will have the gas cut off so you can move in…meaning no heating or hot water. When I asked what will you refund us due to this..NOTHING you will have to make do until it’s fixed.
I then called 1 hour later allowing her to obtain a help, she then stated well we can’t get someone to come and cut off your gas so you can’t move in. This is not the sort of thing that you want to hear when you have no home to go to, and the fact we had to meet the check in lady in 2 hours time. This caused me a lot of stress so I asked my mother in law to call her and get it sorted.
When my mother in law called her, the lady very rudely said…I am working as fast as I can and you are currently making it worse by wasting my time. My mum then said, so what you going to do for them as they have no home to go to tonight, she stated ‘I do not have a plan B until plan A is not possible and you are wasting my time by calling me and asking me these questions…..Great service well done chancellors.
We finally moved in with no hot water or heating for one week. Nothing was ever offered to us to compensate.
The interesting but was, when speaking to the landlady to introduce myself, she stated that chancellors were informed about the boiler problem 6 days earlier yet they did not make any attempt to tell us or fix it before we moved in.
That was the first problem…..the second was that we change our card details with them so they could take the rent from our new joint account. We got confirmation that it had been changed. Yet one week later they changed my old account twice and didn’t refund it for three days. This meaning I was £1000.00 over my overdraft limit, had no money for food or bills. Well done again chancellors…again no apology, I had to sort the problem out as they didn’t want to know, and again no compensation.
I then thought I would email my above concerns to them and also filled in their site survey…Did I get anything back..NOPE. no reply and no interest in their bad service review. Now you tell me, do you really want to deal with them…I don’t think so.
So guys, please do not make the same mistake as I did and stay away from this company.
** Oh and today (2 months after moving out) i note that they have taken my rent again (my fault)..they called me 4 weeks ago to let me know and that they will refund me straight away..Did they NO..four weeks later I chase them and they then tell me i have to wait 5 days. Well looks like they are earning some nice interest.
Add a comment about this blagger
Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
When looking for properties they were brilliant, very quick and met our requirements. However, as soon as you sign those documents you are stuck in their bad service trap as they have your money.
*When we were due to move in, we were informed one day before that our boiler was not working and that it was being looked at....tried calling them back for more info yet no response. Called on the moving in day and they stated that this problem could not be fixed and that we could not move in.
As you can imagine, I had a van ready, booked holiday, and had everything I needed for that day…This was therefore not a option. I stated that this was not a option and what are you going to do/offer. The lady who I will not name stated, well we will have the gas cut off so you can move in…meaning no heating or hot water. When I asked what will you refund us due to this..NOTHING you will have to make do until it’s fixed.
I then called 1 hour later allowing her to obtain a help, she then stated well we can’t get someone to come and cut off your gas so you can’t move in. This is not the sort of thing that you want to hear when you have no home to go to, and the fact we had to meet the check in lady in 2 hours time. This caused me a lot of stress so I asked my mother in law to call her and get it sorted.
When my mother in law called her, the lady very rudely said…I am working as fast as I can and you are currently making it worse by wasting my time. My mum then said, so what you going to do for them as they have no home to go to tonight, she stated ‘I do not have a plan B until plan A is not possible and you are wasting my time by calling me and asking me these questions…..Great service well done chancellors.
We finally moved in with no hot water or heating for one week. Nothing was ever offered to us to compensate.
The interesting but was, when speaking to the landlady to introduce myself, she stated that chancellors were informed about the boiler problem 6 days earlier yet they did not make any attempt to tell us or fix it before we moved in.
That was the first problem…..the second was that we change our card details with them so they could take the rent from our new joint account. We got confirmation that it had been changed. Yet one week later they changed my old account twice and didn’t refund it for three days. This meaning I was £1000.00 over my overdraft limit, had no money for food or bills. Well done again chancellors…again no apology, I had to sort the problem out as they didn’t want to know, and again no compensation.
I then thought I would email my above concerns to them and also filled in their site survey…Did I get anything back..NOPE. no reply and no interest in their bad service review. Now you tell me, do you really want to deal with them…I don’t think so.
So guys, please do not make the same mistake as I did and stay away from this company.
** Oh and today (2 months after moving out) i note that they have taken my rent again (my fault)..they called me 4 weeks ago to let me know and that they will refund me straight away..Did they NO..four weeks later I chase them and they then tell me i have to wait 5 days. Well looks like they are earning some nice interest.
NEVER AGAIN.....
Back