Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
Hi, I am a former costumer of Talk Talk.
Talk Talk disconnected my phone line without any warnings.
After they realised that my payments had been paid on time, they continued to spam me with letters stating my bills was overdue.
Then I switched phone provider and not only did Talk Talk continue to mail me about fictional overdue charges but they also continue to phone and mail me with trash sales after my contract has been terminated on my behalf !
I am furious they still use my contact details to spam sales at me
Talk Talk has unbelievable costumer sales service tbh
Therefor, I have made a youtube video ("Talk Talk Warning") Please rate or comment to warn people about Talk Talk
Hmm T-shirts would be good too ...Headline: Let's not Talk Talk :)
For the past 5-6 weeks my Talktalk service has been unbelievably bad. Most of the time the speed of their "Up to 8Mbps" broadband is below 512 Kbps. Much of the time it is below 100Kbps. I have been testing the speed using a free broadband speed test from www.thinkbroadband.com I have a chart of the speed readings that I have recorded at, www.peteloud.co.uk/talktalk/ .
I suggest more people should use this free test and make their results publ;ic.
Apart from the broadband problems my telephone line loses connection part way through calls and people trying to ring me find my line dead.
I have contacted Customer Support several times and they have been ineffective. When I said that their service was inadequate and wanted to cancel my talktalk account they said that I must pay £70 cancellation fee.
My conclusion is simple, don't touch talktalk with a barge-pole.
I moved and gave Talktalk sufficient notice to set up my Talk 3 package at my new address. They took 5 weeks to get the phone operational and 10 weeks for broadband. I would have switched to another phone provider had I known. I was furious and repeatedly rang the company. The customer advisers(!) either couldn't help or lied about connection dates. Eventually I contacted Ofcom and they gave me a complaints number (0800 049 5743) and told me that Talktalk had 5 days to respond. They don't seem to mind customer dissatisfaction until it referred to Ofcom. Yes, I still had to wait for my connections but I managed to get £100 compensation!
We're having ongoing problems getting TalkTalk to remove their 'tag' from the phone line in the house we have recently moved into. Until they release the line BT cannot re-activate our broadband connection.
Despite multiple phone calls to various departments at TalkTalk we are still unsure as to when the tag will be removed even though the 'cancellation' was requested on 22nd Jan. This has left us without any sort of internet access for over three weeks!
It seems impossible to get to speak to anyone in TalkTalk who can give any sort of definite answer as to why the cancellation hasn't been processed or give any indication as to when they will release the line. We've been constantly sent round in circles from the customer service dept, to the tech support dept, to the faults dept, to the relocation dept etc etc. It's massively infruiating.
If their handling of this situation is any indication of their general level of service or competence then I'd definitely stay well clear of them.
I've transferred to talk talk broad band about 8 months ago. Set up was a little difficult but no problems since then and I 'm saving over £20 per month on bt's package.
I would transfer to them or perhaps Sky if you are with BT.
Has anyone, after getting through to a customer services rep, been told a supervisor will call you back in 24-48 hours. This happened to me on 4 occassions and guess what they never called. I have had my telephone service restricted on three occasions and at all times the account had been paid, I have been cut off on numerous ocassions by rude representatives and have not had a reply to e mail complaints or written complaints, even those sent by registered post!
Very quick at threatening customers with legals but very slow with appoligies for their mistakes. Very annoying when they interupt your service and tell you you are being directed to talk talk and the recorded message says have the card you are going to pay with ready, even if you have nothing to pay. Again do not touch with a barge pole.
Can someone please tell me if they have ever got through to customer service on the 0800 0833003 number?? I was with OneTel before they were swallowed up by TalkTalk who wrote to me to ensure that there would be a seemless transition and they looked forward to providing the same level of service - HA!!! On the first bill I received from them, they had charged twice for the same service. After attempting to call them for over two weeks, trying at different times over the course of each day and being told to "try again later" or "leave a message" before being cut off, I emailed them. I did not get a response but did however get a revised invoice with a refund of the duplicate charges but with a call charge of £0.28. As I pay by Direct Debit I left it to be collected as normal. Eventually I had a call from them saying that there had been a problem with the DDM ("had I cancelled it?") I advised that I would check. Annoyed as I was I decided to switch supplier. Subsequently I have received a new invoice from TalkTalk for services after I had switched to my new supplier. Needless to say, I have tried to call them to discuss the issue but cannot get through!! I have emailed tham and do not anticipate a response.
I amongst others are having problems with hotmail when using talktalk and suspect the problem affects other users who route via certain talktalk routers whilst other talktalk users are fine.
I would be grateful if any of you would please e-mail me you ip settings and a route to your primary DNS server and a note as to whether you can acceess your hotmail or not (hotmail users only need apply :-) )
To get you IP settings:
Go to START>RUN
Type:CMD
A command prompt will open
Type:IPCONFIG /ALL >c:\ipconfig.txt
To get the route
type
TRACERT (enter the ip address of the primary DNS server notes above) >trace.txt
ie. TRACERT 62.24.128.18 >c:\trace.txt
If you could e-mail me those two files and most importantly saying if hotmail works or not, then I would be VERY grateful.
What can I say that already hasn`t been said, This is the worst company I have every had to deal with and I have dealt with some. Their even worse than Sky TV and I thought no one could beat them for poor service. I have taken my matter up with Consumer Direct (08454 040506) who has now passed it to the Trading standards Office who called me yesterday and advised me to take Talktalk to the small cliams court. Someone needs to put a stop to them. They should not be allowed to trade.
What can I say other than Talktalk have driven me to distraction. I signed up for their landline package a year ago, but because they could not provide me with simple features such as bills and caller display, I cancelled my contract by phone and in writing and made a quick detour back to my trusty old provider. Almost a year later, I am still being charged a monthly direct debit for a line which doesn't exist. I have phoned and written on numerous occasions, only to be cut off after a 30 minute wait, or to be continuously transferred to the wrong department. When I did finally manage to speak with a representative, I was told that the reason that caller display could not be activated was because the line was with B.T. and they had put some kind of restriction on the line because, and I quote, "there is no love lost between us". According to B.T. the line was with Talktalk and nothing whatsoever to do with them. I have given them 2 weeks to reimburse me my costs before I contact the Otello Telecommunications Omsbudsman. My advice to all, do not change from your current telecommunications provider if they are not Talktalk. Better the devil you know!!!
Just dont thing about transfering to TT. You can never get through unless you are willing to que for 25 mins, staff are ignorant and rude. Very poor service, disconnected my phone service even though they were taking DDfrom the bank, pass you from dept to dept, each with a 20 minute wait. The free calls are not free. check out the advertising standards website about TT. Steer well clear they send baliffs to collect a debt which was non existent as its paid by DD. They never call you back, and its taken 3 months and 200 calls to sort it out, how they got a license is beyond me.
My personal advice is do not touch talktalk with a barge poll. The service is terrible and if you have a problem (which you normally do!) then you spend about half an hour waiting to speak to someone just to be cut off when you finally do, and they also like to send you to another departement so you wait and then they tell you it is the same departement as before and you need to be transfered!it is so frustrating. The broadband cuts off alot and is very slow and the phone bills seem to come in at alot more then bt and talktalk bills are monthly and bt are quaterly.....so how does that work?i am very upset that i transfered and i just wanted to give people a bit of advice!!
Having suffered very poor connection speeds (169kbps on a supposed 1.1Gbps) Having had no response to my written and email complaints. I have tried to extracate myself from this awful company. I have been trying to get a MAC code for 12 days. They direct you towards a web based form but fail to respond. Customer services have promised me the code saying it would be with me quote "within 24hrs, you have my absolute assurance" on 5 occasions. I am at the end of my reasonableness. I shall stop here before I violate the conditions of the site.
lost phone line which is with talktalk tried to phone from mobile £££££ wainting in a cue £££ got through she cound nt here me try agaian £££££ over a period of 4 days calls from land line going to get diverted to mobile (ace we back in biss) no 3 more days before that happened. lost £3000 no land line but got £10 pound added to my account cheers talktalk will no be renewing my bizz with you , cust ser rubbish
After numerous attempts to get the Broadband and Phone Offer advertised I gave up but still getting demands for payment for the service that I do not get. Threatening letter to put matter with Debt collectors. Promises to sort of the problem still not effected.
If you are an existing TT Talk 3 subscriber for their calls service, be careful with the web site pro forma they provide to sign up for broadband. There are pre set 'yes' buttons for Talk 3 International and to purchase their ADSL modem. Also before you commit, check with them by phone (if you can get thru) precisely what broadband speed they can offer from your local exchange. They will say 'up to 8meg'in reality it could be 0.5 to 1 meg. Then decide. A 2 rating as yet rapidly sinking to 5
I signed up for the talk talk package with free Internet in May this year, I was asked to supply a MAC code to supposedly enable the changeover to them, a MAC code only lasts for thirty days.
Three direct debits were set up with my bankers instead of one but TalkTalk could not explain why, and no money was debited. I spent ages trying to get through to their customer service
to get some explanations, but either their advisers just did not have a clue what I was talking about, or I just got cut off, or passed on to some one else. Then one day I lost my Broadband and phone line. TalkTalk could or would not explain why, while I was just passed from one dept or another. I rang BT only to be told I was never with TalkTalk, as the change over to them had never been sanctioned or requested, I was still paying BT for my line rental, telephone calls, and broadband service
and had been all along. I was advised to read
TalkTalk's Terms and conditions very carefully, as they do not guarantee to supply a free broad band package at all. It was also suggested to me that the difficulties customers faced in trying to contact them was intentional,in as much as this could increase their percentage of the call charge revenue.
I joined talktalk in late 2005 and was reasonably happy with the service until I switched to their Talk3 International plan, "Free Broadband for Life". I had 1Mb broadband and was promised a much faster service but since joining my average speed has been half of what it used to be and my talktalk mail is regularly unobtainable.
I have complained several times by phone, email and letter but have yet to receive a response or a call back. I even wrote to the chief executive himself, no reply. This is another fine company that Otelo and Ofcom simply allow to do as they please.
There is a new buzz-word amongst large companies in the UK these days, "Ignore them, they'll go away". Well watch out, some day they might decide not to go away.
Have been with this company for just over 3 months and in that time they have placed a restriction on my line twice....both times through no fault of mine but due to them losing dd details amongst other things. Broadband is terrible to, often disconnecting you more than 10 times an hour which is no good when downloading.
But trying to get in touch with someone is the worst part! They never reply to emails, you are on hold for about 30 mins a time on average when u call them only to be cut off everytime when u do get through either through a fault or rude adviser. For a telecommunications company, they must have the worst system themselves!
I will be cancelling my contract with them and advise anyone not to bother with them!
So far I have probably spent more than 15 hours trying to get to the correct department within TalkTalk. I am grateful for the fact that I only have my landline with them at the moment. If I also had my broadband transferred, God only knows where I would be, but most probably without any communications whatsoever! For those of you who are not in any way tech minded: please make sure that the equipment TT provide for broadband is compatible with your PC's (be it PC. Mac or your version of windows); be sure that they provide enough - without charge - electrical equipment such as cables. Finally, if you are switching from another broadband supplier to TT, dont' believe what they say about the other supplier being obliged to provide your MAC Code: this is not true and, since the 'free' broadband offer, it has become almost impossible to obtain a MAC code. Now, for those in the know, a MAC code enables TT to use the existing equipment/box put onto the BT line to enable Broadband. As I understand it, from first installation of Broadband, this 'box' can cost about £70 to transfer to another supplier, and yet more to install from new. Hence TT are well keen to obtain MAC codes, and avoid the extra costs of arranging their own boxes. I am currently at the stage where I am still with my original Broadband supplier and am awaiting a call from TalkTalk which might tell me the time lapse if I opt to leave my current supplier and cut off the 'box' and start afresh with TalkTalk, at their cost.
But, to cut a long story short: you cannot do what I wanted to do which was to get all my telecoms under one hat. You cannot, sometimes, be transferred to another department say from accounts to broadband or to mobiles, etc. At the beginning of my dealings with TalkTalk, they maintained they could not return my telephone calls! LOL
This is a poor excuse for an internet/telecomunications company. I decided to disconnect from talktalk broadband after figuring out that they were in breech of their promise that their broadband service was "unlimited". They throttle the internet connection, block all p2p services and disconnect you when you are in the middle of uploading a file larger the 25mb!
I am currently trying to disconnect from talktalk and have been on the phone for over an hour trying to get my internet mac code to enable me to move to another company from talktalk. I had first been cut off over 5 times after being told that the phone line was too busy. After finally getting into the line i had to wait 15 minuts to speak to someone. After telling them all my account information I was told I was speaking to the wrong department for disconnecting broadband. I was then told I would be transfered to the correct department and was promptly disconnected. I then tried calling again and could not get into the line of waiting callers. I kept on trying until I finally managed to get into the line. After another 20 minutes of waiting (consider I'm paying 6.2p a minute for this "quality"/sh*t service) I finally get through to an agent. I am then told again that I am talking to finance instead of the correct department. I then am promised that I will be transfered to the correct department only to be tranfered back to finance again. I am still waiting to be put through to the correct department. This is an outrage! Beware of talktalk.
If you love companies with great customer service, avoid this one.
I signed up with them a few months ago. I set up a direct debit over the phone with one of their customer service agents. I then, a few weeks later received a red bill, saying I had cancelled my dd instruction at my bank. Upon checking with my bank I was told no dd had been set up in the first place.
I called talktalk, an error they said. I paid by credit card over the phone, and reset up the dd. All was well, errors can be forgiven.
6 weeks later, I receive a red bill for an unpaid bill. Again, off to my bank, again, no dd had been set up. I call talktalk again. They hadn't even taken payment for the last bill. It seems that their computer system identified my Visa as an Amex. So, being as patient and understanding as I could, I tried again. Only for my phone service to be cut off 2 weeks later. For non payment.
Needless to say, I was not happy. I called again, demanding to speak to a manager, which got me the curt response of being hung up on. I called back, to be told that all managers were on calls, and they would arrange a callback. 3 months after that call, I'm still waiting.
I have been with Talktalk both for landline and broadband for 2 years now. I have been happy. However, their recent free broadband deal is definitely stretching their resources. Do not migrate to talktalk until their customer service, particularly their tech support improves. At the moment (May 9th 2006) they have managed to cause stress to users who use routers, in that suddenly router users are unable to reach certain sites (such as hotmail), and TalkTalk don't know how to offer advice to customers.
If you really know your broadband technology, then join them..you can sort out your own problems, but if like me you are not master of the Internet ...leave alone!!
Add a comment about this blagger
Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
Talk Talk disconnected my phone line without any warnings.
After they realised that my payments had been paid on time, they continued to spam me with letters stating my bills was overdue.
Then I switched phone provider and not only did Talk Talk continue to mail me about fictional overdue charges but they also continue to phone and mail me with trash sales after my contract has been terminated on my behalf !
I am furious they still use my contact details to spam sales at me
Talk Talk has unbelievable costumer sales service tbh
Therefor, I have made a youtube video ("Talk Talk Warning") Please rate or comment to warn people about Talk Talk
Hmm T-shirts would be good too ...Headline: Let's not Talk Talk :)
Pls check out a beta version for TalkTalk members - allows up to date info and tips on service.
www.talktalkmembers.com
I suggest more people should use this free test and make their results publ;ic.
Apart from the broadband problems my telephone line loses connection part way through calls and people trying to ring me find my line dead.
I have contacted Customer Support several times and they have been ineffective. When I said that their service was inadequate and wanted to cancel my talktalk account they said that I must pay £70 cancellation fee.
My conclusion is simple, don't touch talktalk with a barge-pole.
Despite multiple phone calls to various departments at TalkTalk we are still unsure as to when the tag will be removed even though the 'cancellation' was requested on 22nd Jan. This has left us without any sort of internet access for over three weeks!
It seems impossible to get to speak to anyone in TalkTalk who can give any sort of definite answer as to why the cancellation hasn't been processed or give any indication as to when they will release the line. We've been constantly sent round in circles from the customer service dept, to the tech support dept, to the faults dept, to the relocation dept etc etc. It's massively infruiating.
If their handling of this situation is any indication of their general level of service or competence then I'd definitely stay well clear of them.
I would transfer to them or perhaps Sky if you are with BT.
Very quick at threatening customers with legals but very slow with appoligies for their mistakes. Very annoying when they interupt your service and tell you you are being directed to talk talk and the recorded message says have the card you are going to pay with ready, even if you have nothing to pay. Again do not touch with a barge pole.
I would be grateful if any of you would please e-mail me you ip settings and a route to your primary DNS server and a note as to whether you can acceess your hotmail or not (hotmail users only need apply :-) )
To get you IP settings:
Go to START>RUN
Type:CMD
A command prompt will open
Type:IPCONFIG /ALL >c:\ipconfig.txt
To get the route
type
TRACERT (enter the ip address of the primary DNS server notes above) >trace.txt
ie. TRACERT 62.24.128.18 >c:\trace.txt
If you could e-mail me those two files and most importantly saying if hotmail works or not, then I would be VERY grateful.
Regards
Gareth
Gareth.Mangnall@Axa-Tech.com
GMangnall@Hotmail.com
john Grant
Three direct debits were set up with my bankers instead of one but TalkTalk could not explain why, and no money was debited. I spent ages trying to get through to their customer service
to get some explanations, but either their advisers just did not have a clue what I was talking about, or I just got cut off, or passed on to some one else. Then one day I lost my Broadband and phone line. TalkTalk could or would not explain why, while I was just passed from one dept or another. I rang BT only to be told I was never with TalkTalk, as the change over to them had never been sanctioned or requested, I was still paying BT for my line rental, telephone calls, and broadband service
and had been all along. I was advised to read
TalkTalk's Terms and conditions very carefully, as they do not guarantee to supply a free broad band package at all. It was also suggested to me that the difficulties customers faced in trying to contact them was intentional,in as much as this could increase their percentage of the call charge revenue.
I have complained several times by phone, email and letter but have yet to receive a response or a call back. I even wrote to the chief executive himself, no reply. This is another fine company that Otelo and Ofcom simply allow to do as they please.
There is a new buzz-word amongst large companies in the UK these days, "Ignore them, they'll go away". Well watch out, some day they might decide not to go away.
But trying to get in touch with someone is the worst part! They never reply to emails, you are on hold for about 30 mins a time on average when u call them only to be cut off everytime when u do get through either through a fault or rude adviser. For a telecommunications company, they must have the worst system themselves!
I will be cancelling my contract with them and advise anyone not to bother with them!
But, to cut a long story short: you cannot do what I wanted to do which was to get all my telecoms under one hat. You cannot, sometimes, be transferred to another department say from accounts to broadband or to mobiles, etc. At the beginning of my dealings with TalkTalk, they maintained they could not return my telephone calls! LOL
I am currently trying to disconnect from talktalk and have been on the phone for over an hour trying to get my internet mac code to enable me to move to another company from talktalk. I had first been cut off over 5 times after being told that the phone line was too busy. After finally getting into the line i had to wait 15 minuts to speak to someone. After telling them all my account information I was told I was speaking to the wrong department for disconnecting broadband. I was then told I would be transfered to the correct department and was promptly disconnected. I then tried calling again and could not get into the line of waiting callers. I kept on trying until I finally managed to get into the line. After another 20 minutes of waiting (consider I'm paying 6.2p a minute for this "quality"/sh*t service) I finally get through to an agent. I am then told again that I am talking to finance instead of the correct department. I then am promised that I will be transfered to the correct department only to be tranfered back to finance again. I am still waiting to be put through to the correct department. This is an outrage! Beware of talktalk.
I signed up with them a few months ago. I set up a direct debit over the phone with one of their customer service agents. I then, a few weeks later received a red bill, saying I had cancelled my dd instruction at my bank. Upon checking with my bank I was told no dd had been set up in the first place.
I called talktalk, an error they said. I paid by credit card over the phone, and reset up the dd. All was well, errors can be forgiven.
6 weeks later, I receive a red bill for an unpaid bill. Again, off to my bank, again, no dd had been set up. I call talktalk again. They hadn't even taken payment for the last bill. It seems that their computer system identified my Visa as an Amex. So, being as patient and understanding as I could, I tried again. Only for my phone service to be cut off 2 weeks later. For non payment.
Needless to say, I was not happy. I called again, demanding to speak to a manager, which got me the curt response of being hung up on. I called back, to be told that all managers were on calls, and they would arrange a callback. 3 months after that call, I'm still waiting.
AVOID AT ALL COSTS.
If you really know your broadband technology, then join them..you can sort out your own problems, but if like me you are not master of the Internet ...leave alone!!
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