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Comments:
I used to work for this company and the reason that I left was because I would go home at the end of the day and not feel good about myself. The way the company works is totally morally wrong! When you call, you get put through to their telesales department who take all your details and ALWAYS say "Good news! We have excellent availability in your area!", even if you are in the Shetland Islands and there isn't an engineer for miles around. Then within 10 minutes you get a call back from the Allocations Executive who will tell you that they will have someone round within an hour and a half or two hours. 9 times out of 10, this is horse manure. If you haven't got anyone in the area at that time, you are told to "pull them over"; i.e. phone them and say "there has been unexpected delays, but they will be there within an hour" and keep doing that until you have found someone - if you can't get anyone to do the job until the next day, you have to call the customer every hour and keep saying the same thing and then at the end of the day, phone them and tell them that someone will be round the next day! There were cases where people were waiting for days for somebody to come round and just kept being pulled over!
Only call this company if you want to be constantly lied to and have your time wasted!
I worked for this company and can accuratly state that all the bad comments are just the tip of the iceburg, the staff are trained and encouraged to lie to customers about the time an engineer can get to them in order to keep the job.
It is utterly discusting what this company gets away with doing, and then having the nerve not to answer to complaints that customers have.
I really hope that people reading this will be put off this company and look toward an organisation that prides themself on customer service and not ripping people off, by using reactfast you are heading for disappointment in 95% of cases.
Just been ripped of by Reactfast, just bought a cooker and dishwasher 2 days ago brand new, to replace my old dishwasher and gas cooker, the fitter at the shop let me down. So with not being abled to cook i was desprate to say the least.
So looked through my local Thomspon to find Reactfast, i told them i needed my dishwasher and cooker fittted, was advised it was £79 a hour plus vat and parts. I did ask how long they thought it may take. I was advised it should be done within a hour.
Ok so roughly 2 hours later the man called, asked where pipe was that connecets stove to gas. He was meant to be Gas safe yet he thought they woukd come with stove. so he just fitted the dishwasher useing the old pipes.
It was a free standing dishwasher not a fitted one.
Than he gave me a bill for £188 2hours work when the time read 1 hour 15 mins. He charged me for a extra 45 mins that i never had.
Also i had to get another person in to fit my cooker which cost me another £65.
I wish i wasnt so desprate to have my cooker fitted that i might have came across your comments here of the firm.
Also my husband rang them to complain they placed the phone down on him.
I will be notifing tradeing standards of it also as i paid with a credit card i shall do a charge back, i dont mind paying a fair price but i refuse to pay for 2 hours when the man wasnt in my home the full 2 hours. Also he didnt do the full job as requested, i just wonder whats the point.
I am just starting the merry go round with this company, have had 2 visits so far and paid out £180 and still have no hot water or heating, (original problems was just no heating).
I'm gonna bite the bullet and just get a proper plumber to do the job and put it down to experience I think.
I'm a plumber and have just been to a ladies house to replace a washing machine valve. She kindly informed me that she contacted Reactfast first and the plumber came round, only to be told it would cost her £200!!!! This is their cost to turn off mains water supply, remove old valve and put a new one on. Parts cost less than £2, absolute rip-off and would highly recommend you stay well away.
Do not use React fast....after three days and repeated 'we will be there in an hour' an engineer still has not shown up.
You have to chase them up constantly to find out when an engineer will be there and then you will just get fobbed off.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
Only call this company if you want to be constantly lied to and have your time wasted!
It is utterly discusting what this company gets away with doing, and then having the nerve not to answer to complaints that customers have.
I really hope that people reading this will be put off this company and look toward an organisation that prides themself on customer service and not ripping people off, by using reactfast you are heading for disappointment in 95% of cases.
So looked through my local Thomspon to find Reactfast, i told them i needed my dishwasher and cooker fittted, was advised it was £79 a hour plus vat and parts. I did ask how long they thought it may take. I was advised it should be done within a hour.
Ok so roughly 2 hours later the man called, asked where pipe was that connecets stove to gas. He was meant to be Gas safe yet he thought they woukd come with stove. so he just fitted the dishwasher useing the old pipes.
It was a free standing dishwasher not a fitted one.
Than he gave me a bill for £188 2hours work when the time read 1 hour 15 mins. He charged me for a extra 45 mins that i never had.
Also i had to get another person in to fit my cooker which cost me another £65.
I wish i wasnt so desprate to have my cooker fitted that i might have came across your comments here of the firm.
Also my husband rang them to complain they placed the phone down on him.
I will be notifing tradeing standards of it also as i paid with a credit card i shall do a charge back, i dont mind paying a fair price but i refuse to pay for 2 hours when the man wasnt in my home the full 2 hours. Also he didnt do the full job as requested, i just wonder whats the point.
I'm gonna bite the bullet and just get a proper plumber to do the job and put it down to experience I think.
You have to chase them up constantly to find out when an engineer will be there and then you will just get fobbed off.
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