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Comments:
if you buy from their auction site, they don't give you details of the warranty, so that they can then decide if there is a fault with the product it is excluded, and as you don't have a copy of the warranty, you can't argue. they also refuse to give you a copy
at the moment any washing machines or other appliances which suffer from frost damage - even if in your house - are not covered for repairs. we have a 4 month old washing machine they are refusing to repair, and the cost of having it looked at independently, means it is a throw away job.
been round the circles with their 'customer service' for days now. they refuse to show the piece of paper that says it isn't warrented.
Very dissapointed and annoyed with the one sided and dismissive way the company has dealt with a recent camera purchase. Brought as a gift the camera failed to work properly from the start it was used on 3 occassions only. The receipeint felt it was their lack of technical knowlegde that lead to error display messages so did not act straight away. Only when taking it to Boots where a member of their staff explained the error message was indicative of a serious fault with camera or memeroy card. camera subsequently failed to function at all apart from switching on then off immediately. When taken to Comet and all above explained the response was we must have dropped it they agreed to send it away to manufacturer who confirmed serious damage to mother board indicative of physical damage . However casing unmarked no outward sign of impact, the camera had been housed in protective casing throughout ownership. Shop took no consideration of the fact that damage was present when purchased not after and could not offer or try to offer any explanation for intiital error messages. Implication was we were not being truthful no refund or replacement offered. Beware of dealing with company. The product was tkanen back within 6 months of purchase. Would suggest any item brought from them is demonstrated as working in the shop before leaving with it if you do buy from them . I personally will not be going there again.
I have not directly bought a product from comet as I am a tenant in a flat which includes the white goods but having dealt with Comet's 'After Care Service' (a phrase I use in very loose terms) I never would.
The washing machine (purchased by the landlady just before we moved in) has broken down twice in the the 2 months we have been here.
Firstly the door catch broke completely and here i cannot fault the service man, it was fixed on time and worked fine for 2 months.
After a few more problems, e.g. setting fire to our bedding the damn thing then packed up again, this time refusing to respond to the start switch just before christmas. The first service man was seemed very helpful looking at the machine and deciding what needed ordering and arranging another date all be it 2 weeks later.
Upon looking at the date it was not two weeks later but a tuesday rather than a Wednesday (despite specifying I needed a Wednesday as this is the only day I am in) and promptly called to rearrange. This led to another week delay.
I had been happy with the service up until this point however having dealt with their service recently I have been thoroughly disappointed.
I was contacted at 8am to tell me what time he would arrive, however when he did arrive he seemed annoyed to be here and immediately started looking for any reason why it would not be covered.
He pulled the machine out, immediately yanking the water pipe out of the back and leaving my kitchen covered in water. There was a miniscule tea stain on top of the machine at which point he decided that external water was the cause (not suggested at all by the first repair man). I pointed out that there was not really any way for external water to get in the machine but he continued on this view point.
He then went on to say that that electrics inside were soaked (on looking myself I could not see any water and pointed this out). He then realised that he didn't have the rights parts anyway!!!! Then he went to phone and see if it was covered. Unsuprisingly he came back and said it was not (goodness knows what he told them) and that I would have to contact the landlady.
He left the componants he had yanked out of the machine on the floor after he left and when I felt them there was no sign of water on any of them!!!
Comet seem to try and get out of anything they can despite the fact that my landlady had paid for their extended 'cover'. Fortunately she is understanding and now pursuing the matter further.
I understand that not all repair engineers are like this, as I pointed out the first engineer was very helpful but their 'second opinion' guy was rude, had a 'can't be bothered' attitude and looked for any reason not to repair it.
I have not directly bought a product from comet as I am a tenant in a flat which includes the white goods but having dealt with Comet's 'After Care Service' (a phrase I use in very loose terms) I never would.
The washing machine (purchased by the landlady just before we moved in) has broken down twice in the the 2 months we have been here.
Firstly the door catch broke completely and here i cannot fault the service man, it was fixed on time and worked fine for 2 months.
After a few more problems, e.g. setting fire to our bedding the damn thing then packed up again, this time refusing to respond to the start switch just before christmas. The first service man was seemed very helpful looking at the machine and deciding what needed ordering and arranging another date all be it 2 weeks later.
Upon looking at the date it was not two weeks later but a tuesday rather than a Wednesday (despite specifying I needed a Wednesday as this is the only day I am in) and promptly called to rearrange. This led to another week delay.
I had been happy with the service up until this point however having dealt with their service recently I have been thoroughly disappointed.
I was contacted at 8am to tell me what time he would arrive, however when he did arrive he seemed annoyed to be here and immediately started looking for any reason why it would not be covered.
He pulled the machine out, immediately yanking the water pipe out of the back and leaving my kitchen covered in water. There was a miniscule tea stain on top of the machine at which point he decided that external water was the cause (not suggested at all by the first repair man). I pointed out that there was not really any way for external water to get in the machine but he continued on this view point.
He then went on to say that that electrics inside were soaked (on looking myself I could not see any water and pointed this out). He then realised that he didn't have the rights parts anyway!!!! Then he went to phone and see if it was covered. Unsuprisingly he came back and said it was not (goodness knows what he told them) and that I would have to contact the landlady.
He left the componants he had yanked out of the machine on the floor after he left and when I felt them there was no sign of water on any of them!!!
Comet seem to try and get out of anything they can despite the fact that my landlady had paid for their extended 'cover'. Fortunately she is understanding and now pursuing the matter further.
I understand that not all repair engineers are like this, as I pointed out the first engineer was very helpful but their 'second opinion' guy was rude, had a 'can't be bothered' attitude and looked for any reason not to repair it.
Cemet Direct
I recently bought a tall freezer from Comet direct online and booked it for delivery on saturday the 9th between 8 am and 6pm and paid £20 delivery charge, I waited in all day on saturday and nobody showed up. I telephoned them at almost 6pm only to be told the delivery was scheduled for the 10th! do they not have telephones? Anyway it came on the tenth and all was well.
i bought an ipod touch and bose docking station witch i thought would make a super present for my daughter but turns out wasnt the present she was expecting so 2 week after my wife said lets take it back and get her somthing she wants so we took it back but the manager at commet was the rudist person my wife had ever met because he wouldnt take it back he said there was to much dust on the docking station but my wife told them that there cant be dust on it because it had never been used but he was having none of it so my wife came back to the van and i went in with her and can you believe what he said this he said that my wife said that it doesnt work and it is broke he winked to this las next to him and said didnt she say it was broken. they only want to know you when you are giving them money they dont care about the customers satisfaction just want your money they screw you out of money they dont care. if i was you i wouldnt touch them with a bardge pole
thank you for reading this
minght save you some money
I am writing on behalf of my 80 year old parents. They purchased a washing machine in june 2009. It started moving when in use and making a very loud grinding noise. In the instructions were Whirpools guarantee details. They came out several days later and diagnosed a serious bearing failure, but send my parents must contact Comet. This was done after Comet made an initial visit,they agreed and said they needed to obtain parts and revisit. They returned a few more weeks later and undertook a major repair.The engineer left, and two hours later he returned as he remembered he had forgotten to connect the waste pipe. Luckily the machine had not been used. When it was, the next day the machine moved accross the floor again and made the same severe grinding noise. Yet again Comet returned. They repaired again, and a few days later the same happened again. My Father has rang and been to the store twice and been told they need to come out again. They refuse to replace, even though after 4 visits and 2 repairs, it is evident the machine is still faulty and not fit for purpose. My Mother broke down in tears yesterday, due to the stress my Father found himself under.They had kept it from me, as I am very busy at present and they did not want to bother me! I visited the store today. To my amazement I was told they would not replace, and they wished to inspect the machine again. I explained very calmly and politely and after seeing the Manager was told there is nothing he can do.
I asked for the HO details, they gave me a leaflet with the MD's name and photo, saying please let us have your feedback on our service!! I rang them. They would not let me speak to the MD, or another Director or Manager, I had to leave my details with the customer services person. They said they do not have a complaints procedure apart from putting it in writing, or by email through their site.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
at the moment any washing machines or other appliances which suffer from frost damage - even if in your house - are not covered for repairs. we have a 4 month old washing machine they are refusing to repair, and the cost of having it looked at independently, means it is a throw away job.
been round the circles with their 'customer service' for days now. they refuse to show the piece of paper that says it isn't warrented.
The washing machine (purchased by the landlady just before we moved in) has broken down twice in the the 2 months we have been here.
Firstly the door catch broke completely and here i cannot fault the service man, it was fixed on time and worked fine for 2 months.
After a few more problems, e.g. setting fire to our bedding the damn thing then packed up again, this time refusing to respond to the start switch just before christmas. The first service man was seemed very helpful looking at the machine and deciding what needed ordering and arranging another date all be it 2 weeks later.
Upon looking at the date it was not two weeks later but a tuesday rather than a Wednesday (despite specifying I needed a Wednesday as this is the only day I am in) and promptly called to rearrange. This led to another week delay.
I had been happy with the service up until this point however having dealt with their service recently I have been thoroughly disappointed.
I was contacted at 8am to tell me what time he would arrive, however when he did arrive he seemed annoyed to be here and immediately started looking for any reason why it would not be covered.
He pulled the machine out, immediately yanking the water pipe out of the back and leaving my kitchen covered in water. There was a miniscule tea stain on top of the machine at which point he decided that external water was the cause (not suggested at all by the first repair man). I pointed out that there was not really any way for external water to get in the machine but he continued on this view point.
He then went on to say that that electrics inside were soaked (on looking myself I could not see any water and pointed this out). He then realised that he didn't have the rights parts anyway!!!! Then he went to phone and see if it was covered. Unsuprisingly he came back and said it was not (goodness knows what he told them) and that I would have to contact the landlady.
He left the componants he had yanked out of the machine on the floor after he left and when I felt them there was no sign of water on any of them!!!
Comet seem to try and get out of anything they can despite the fact that my landlady had paid for their extended 'cover'. Fortunately she is understanding and now pursuing the matter further.
I understand that not all repair engineers are like this, as I pointed out the first engineer was very helpful but their 'second opinion' guy was rude, had a 'can't be bothered' attitude and looked for any reason not to repair it.
The washing machine (purchased by the landlady just before we moved in) has broken down twice in the the 2 months we have been here.
Firstly the door catch broke completely and here i cannot fault the service man, it was fixed on time and worked fine for 2 months.
After a few more problems, e.g. setting fire to our bedding the damn thing then packed up again, this time refusing to respond to the start switch just before christmas. The first service man was seemed very helpful looking at the machine and deciding what needed ordering and arranging another date all be it 2 weeks later.
Upon looking at the date it was not two weeks later but a tuesday rather than a Wednesday (despite specifying I needed a Wednesday as this is the only day I am in) and promptly called to rearrange. This led to another week delay.
I had been happy with the service up until this point however having dealt with their service recently I have been thoroughly disappointed.
I was contacted at 8am to tell me what time he would arrive, however when he did arrive he seemed annoyed to be here and immediately started looking for any reason why it would not be covered.
He pulled the machine out, immediately yanking the water pipe out of the back and leaving my kitchen covered in water. There was a miniscule tea stain on top of the machine at which point he decided that external water was the cause (not suggested at all by the first repair man). I pointed out that there was not really any way for external water to get in the machine but he continued on this view point.
He then went on to say that that electrics inside were soaked (on looking myself I could not see any water and pointed this out). He then realised that he didn't have the rights parts anyway!!!! Then he went to phone and see if it was covered. Unsuprisingly he came back and said it was not (goodness knows what he told them) and that I would have to contact the landlady.
He left the componants he had yanked out of the machine on the floor after he left and when I felt them there was no sign of water on any of them!!!
Comet seem to try and get out of anything they can despite the fact that my landlady had paid for their extended 'cover'. Fortunately she is understanding and now pursuing the matter further.
I understand that not all repair engineers are like this, as I pointed out the first engineer was very helpful but their 'second opinion' guy was rude, had a 'can't be bothered' attitude and looked for any reason not to repair it.
I recently bought a tall freezer from Comet direct online and booked it for delivery on saturday the 9th between 8 am and 6pm and paid £20 delivery charge, I waited in all day on saturday and nobody showed up. I telephoned them at almost 6pm only to be told the delivery was scheduled for the 10th! do they not have telephones? Anyway it came on the tenth and all was well.
thank you for reading this
minght save you some money
I asked for the HO details, they gave me a leaflet with the MD's name and photo, saying please let us have your feedback on our service!! I rang them. They would not let me speak to the MD, or another Director or Manager, I had to leave my details with the customer services person. They said they do not have a complaints procedure apart from putting it in writing, or by email through their site.
Am I being unreasonable?
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