Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
There cancelation policy is to ignore it and then chase u for money a year to 15 months later they are a joke
Hi RuthL,
As the posting you have made does not contain any specific facts that can be used to identify your account it is not possible for me to make individual reference to your fathers circumstances.
We have a clear process for dealing with cancellation requests and I can confirm that all our products are sold on the minimum contract term being 12 months. This is of course confirmed again in writing in the Welcome Pack.
A lot will depend on what exactly the reasons were for your father feeling the need to cancel his account but as I am sure that you will appreciate as well as businesses having a responsibility to act within the law and in a reasonable manner towards customers, the customer likewise has to respect their contractual obligation as well and occasions will occur when we will not agree for a customer to cancel.
I would be very interested to hear how long ago it is since the last contact was made with someone from our customer relations department. As other postings on here will confirm UFindUs has undertaken to make many changes over the last 3 years which have helped to redress areas that have previously been highlighted as being not thorough enough from a customer service perspective.
However if you can let me know is this is a historic sale that was made along with your fathers account details I can get in get in touch directly with him to see if we can clarify matters and bring things to a satisfactory conclusion. Please let me know at ad@ufinduis.com, and I look forward to hearing from you.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
As the posting you have made does not contain any specific facts that can be used to identify your account it is not possible for me to make individual reference to your fathers circumstances.
We have a clear process for dealing with cancellation requests and I can confirm that all our products are sold on the minimum contract term being 12 months. This is of course confirmed again in writing in the Welcome Pack.
A lot will depend on what exactly the reasons were for your father feeling the need to cancel his account but as I am sure that you will appreciate as well as businesses having a responsibility to act within the law and in a reasonable manner towards customers, the customer likewise has to respect their contractual obligation as well and occasions will occur when we will not agree for a customer to cancel.
I would be very interested to hear how long ago it is since the last contact was made with someone from our customer relations department. As other postings on here will confirm UFindUs has undertaken to make many changes over the last 3 years which have helped to redress areas that have previously been highlighted as being not thorough enough from a customer service perspective.
However if you can let me know is this is a historic sale that was made along with your fathers account details I can get in get in touch directly with him to see if we can clarify matters and bring things to a satisfactory conclusion. Please let me know at ad@ufinduis.com, and I look forward to hearing from you.
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