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Well as you read on my last comment things ended up well, untill.
I received the bill and new contract and compared it to my previous bill. I noticed the package was near enough the same, evenings to evening and weekend calls, I actually thought I was on evening and weekend calls anyhow. In any case there was no evidence of me saving 20.00 as as normal my calls were daytime and usual size of bill. The only saving was of 0.01p between the eve to eve and weekend, but I was on bill to bill and not commited to now 18 month contract.
Look they told me it was a contract, but didnt untill I read the bill and rang them realise the promised savings was no more than a bill manipulation on the direct debit, which she must have known would go up again as in debit to them. Why promise me a saving of 20.00 a month, that was a deliberate lie. They said they were concerned at what told and would speak to rep and make sure not done again, put me back bill to bill as requested and send me what I requested which was a written confirmation that the contract was cancelled along with promised apology.
You see if they really had wanted to save me money bearing in mind nearly 200 call were outside the eve and weekend criteriam you would think they would have sold me the anytime package, but they didnt.
Some time later the letters had not arrived and I was told one dept had emailed but the other not sent it out. Told next time on the way and then later to be patient. Nearly a month later still not got and told oh, you want a written confirmaiton, pulling hair out now.
They prevously when correcting this told me their staff were under pressure to sell these contracts, which was then rebutted by a call from their complaints, but in any case decided to compensate me 30.00.
As said no letter and asked why verbal is not good enough, bt your rep lied to me, that was verbal. The contract sold arrived in the post, so I would only have liked the cancellation in the same manner.
Decided today had enough. Looked around and found another provider who gives broadband unlimited, line rental incl and antime calls all for the sum of 23.00 a month(tesco).
So not to bt, when pretending to act in the best interest of a customer could you make sure it is not a product in the best interest of bt that is sold. If one member of staff admits a pressure exists to sell a product when a customer is happy at a fault resolution, is not a good time. Playing on my good will and pleasure at one issue resolved to compound it with an almighty car crash of one, is disgusting.
So in a way bt helped me, they helped me leave and in two to three weeks I will be gone, thank goodness xxxxx
This would have started off as a negative, as I rang to moan when my phone line went down and two days later it was still off. I had to use my payg mobile and speant way too much than normal. I rang to find out what had happened and the next day it was back on. I rang just for a little compensation for extra cost to me as had been told to ask by repair man. I did and was first told shouldnt have been told that, then spoke to lovely woman in customer services who refunded me the extras on my mobile with no problem and then here comes the great bit.
They did a check on my account and lowered my ddebit and gave me more service for my money. I was paying 52 a month now 40, nice.
So now I am also saving money and they have marked me as vulnerable on record, so if it goes down again, they will act quicker.
Thanks.
bt have the most annoying call centre opertives any one could have the misfortune to talk to they are unhelpful they tell you what they can,t do not what they can do and just repeat like a parrot what they can,t do
I phoned BT recently and was pleasantly surprised at how professional and friendly the service was.
Now, either they've changed a lot of their staff or we've just been unlucky before, because the last few calls we've made have been heavy going! Which was partly why we delayed making this call.
However, I phoned because we needed to clarify how our billing was worked out - both for the Broadband and phone - along with a few other things, and the woman I spoke to went through it, explaining exactly how it's worked out, and answering all my questions.
I don't think the BT billing system is particularly straightforward or easy to understand but, after speaking to her, at least I know how and why we pay what we pay.
At the start of the call, I was asked whether I'd be willing to take part in a short automated customer survey after the call and I agreed, and at the risk of being cynical, I don't know whether that made any difference!
But I have to say, it was great to phone up such a big company, get through fairly quickly, and deal with someone knowledgeable and friendly.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
I received the bill and new contract and compared it to my previous bill. I noticed the package was near enough the same, evenings to evening and weekend calls, I actually thought I was on evening and weekend calls anyhow. In any case there was no evidence of me saving 20.00 as as normal my calls were daytime and usual size of bill. The only saving was of 0.01p between the eve to eve and weekend, but I was on bill to bill and not commited to now 18 month contract.
Look they told me it was a contract, but didnt untill I read the bill and rang them realise the promised savings was no more than a bill manipulation on the direct debit, which she must have known would go up again as in debit to them. Why promise me a saving of 20.00 a month, that was a deliberate lie. They said they were concerned at what told and would speak to rep and make sure not done again, put me back bill to bill as requested and send me what I requested which was a written confirmation that the contract was cancelled along with promised apology.
You see if they really had wanted to save me money bearing in mind nearly 200 call were outside the eve and weekend criteriam you would think they would have sold me the anytime package, but they didnt.
Some time later the letters had not arrived and I was told one dept had emailed but the other not sent it out. Told next time on the way and then later to be patient. Nearly a month later still not got and told oh, you want a written confirmaiton, pulling hair out now.
They prevously when correcting this told me their staff were under pressure to sell these contracts, which was then rebutted by a call from their complaints, but in any case decided to compensate me 30.00.
As said no letter and asked why verbal is not good enough, bt your rep lied to me, that was verbal. The contract sold arrived in the post, so I would only have liked the cancellation in the same manner.
Decided today had enough. Looked around and found another provider who gives broadband unlimited, line rental incl and antime calls all for the sum of 23.00 a month(tesco).
So not to bt, when pretending to act in the best interest of a customer could you make sure it is not a product in the best interest of bt that is sold. If one member of staff admits a pressure exists to sell a product when a customer is happy at a fault resolution, is not a good time. Playing on my good will and pleasure at one issue resolved to compound it with an almighty car crash of one, is disgusting.
So in a way bt helped me, they helped me leave and in two to three weeks I will be gone, thank goodness xxxxx
They did a check on my account and lowered my ddebit and gave me more service for my money. I was paying 52 a month now 40, nice.
So now I am also saving money and they have marked me as vulnerable on record, so if it goes down again, they will act quicker.
Thanks.
Now, either they've changed a lot of their staff or we've just been unlucky before, because the last few calls we've made have been heavy going! Which was partly why we delayed making this call.
However, I phoned because we needed to clarify how our billing was worked out - both for the Broadband and phone - along with a few other things, and the woman I spoke to went through it, explaining exactly how it's worked out, and answering all my questions.
I don't think the BT billing system is particularly straightforward or easy to understand but, after speaking to her, at least I know how and why we pay what we pay.
At the start of the call, I was asked whether I'd be willing to take part in a short automated customer survey after the call and I agreed, and at the risk of being cynical, I don't know whether that made any difference!
But I have to say, it was great to phone up such a big company, get through fairly quickly, and deal with someone knowledgeable and friendly.
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