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Comments:
Bought a LG Home Cinema System in June this year broke down went online reported the fault they told me to take into store. The advisor told me they would send it off for repair could take between 14 and 28 days. I was appalled by this as I cant go over xmas without the dvd player I asked for an exchange the so called manager refused point blank asked for head office got home called them they refused to help only offering a repair so I called consumer direct they explained as the product was only 6 months old I can have an exchange, went back on the phone to their head office again stated that I wanted an exchange they again refused I explained to this person that in their leaflet they offer 4 possibilities and that they were only given me 1 option got nowhere I know have to go out and purchase another player I will never by anything ever again from Comet their staff are ill mannered as so are their head office.
Pity I didn't read comments before buying from Comet. Purchased dishwasher x2 faults within 4 months, nil customer service from Comet,locally and from head office,only rudeness and inflexible company policies. Will NEVER buy from Comet again. At present following Consumer Direct advice in dealing with them.
Summary of buying an expensive (£1500) fridge freezer from Comet.
The item arrived and we were immediately told it could not be installed. When asked why, we were told a connection was needed which had never been mentioned before. So we booked it again, and it was confirmed that we did not need said part and that Comet would take care of us. Slightly sceptic we called the store as well as the customer service department; don't worry we were told, we will fit the fridge for you.
Inevitably our fitter arrived, told us he was not a plumber and that the part needed was missing. He also said he was cancelling the installation on the system and we would get re-funded. I am something of a non - practical person, but I managed to fit it myself.
A few weeks later I called Comet just to see what the job status was (i.e. had I been refunded). Job listed as complete on system. I explained what had happened; oh yes, they said, there IS a note stating that your connection was on the wrong side (!!!??) so it could not be fitted. So where is my re-fund? I now have to wait upto 28 days to get the money I paid for a twice failed installation (which meant I took 2 days off work for Comet to let me down twice, mislead and effectively lie to me)which I have had to chase down.
I ended the call stating that as I have just moved house I need to further buy;
1. Large screen TV
2. Washing machine
3. Dishwasher
4. Oven
5. Drier
Was there anything Comet could do to make me feel like they actually cared about me as a customer?
No.
Bought a fridge/freezer and dishwasher. Both arrived damaged. Dishwasher replaced with a 2nd F/F. dishwasher was fine but F/F damaged.
Waited in a further 4 times and now, 5 F/F later I have one I presume works (not plugged in yet as have to wait 2 hours).
Was offered a repair for the first one and that was a joke.
I then get a letter asking me to pay almost £95 for a further guarantee - they are joking!!!
No 'sorry' from comet, no one cares.
Seems I am not alone in this.
5 weeks without a candy washing machine.
2 visits to 'try' to fix it and customer 'service' and communication which is the worst on the planet.
NO ONE will take ownership of the problem...they are a disaster!!
Do not buy anything from them if you expect even a modicum of after sales service!!
i would never buy from comet again, i bought a laptop form their store and been treated terrible. they will not give you a refund or repalce for faulty goods, my laptop has been back about 5 times now, and they refuse to give me a new one, its had many faults, since the day i got it,, they said i should have examined it when i bought it,, they pass the blame on to the customer,, it had screws missing out the back, the mic stop working then it started to switch it self off.. again i was to blame for it over heating,,, never again would i buy from comet all togther they have had my laptop for over 6 weeks now, trying to fix the faults.
i ordered a indesit washing machine from comet website on 26th february 09, to be delivered and connected and installed, at a cost of 29.31. The delivery was done for saturday 28th february 09, the delivery was great, the machine was great, but the connection was a none starter, as the two hopeless so called plumbers were useless, as they were supposed to disconnect the old machine, as all new machines are cold fill only, as my old one was hot and cold fill, they said that they were unable to disconnect hot hose, so they didnt do anything and told me to get my own plumber, and they would reinburse the money for the delivery, connection and installation, which up to now i have not received, i will give it till tomorrow friday 6/3/09, if not got it back by then they can have the machine back. there is no warnings of this on there internet site when ordering that you have a hot and cold connection, there plumbers have no competence of fitting. in the end i had to pay out 30.00 for an plumber.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
The item arrived and we were immediately told it could not be installed. When asked why, we were told a connection was needed which had never been mentioned before. So we booked it again, and it was confirmed that we did not need said part and that Comet would take care of us. Slightly sceptic we called the store as well as the customer service department; don't worry we were told, we will fit the fridge for you.
Inevitably our fitter arrived, told us he was not a plumber and that the part needed was missing. He also said he was cancelling the installation on the system and we would get re-funded. I am something of a non - practical person, but I managed to fit it myself.
A few weeks later I called Comet just to see what the job status was (i.e. had I been refunded). Job listed as complete on system. I explained what had happened; oh yes, they said, there IS a note stating that your connection was on the wrong side (!!!??) so it could not be fitted. So where is my re-fund? I now have to wait upto 28 days to get the money I paid for a twice failed installation (which meant I took 2 days off work for Comet to let me down twice, mislead and effectively lie to me)which I have had to chase down.
I ended the call stating that as I have just moved house I need to further buy;
1. Large screen TV
2. Washing machine
3. Dishwasher
4. Oven
5. Drier
Was there anything Comet could do to make me feel like they actually cared about me as a customer?
No.
I thanked them on behalf of Currys and Argos.
Waited in a further 4 times and now, 5 F/F later I have one I presume works (not plugged in yet as have to wait 2 hours).
Was offered a repair for the first one and that was a joke.
I then get a letter asking me to pay almost £95 for a further guarantee - they are joking!!!
No 'sorry' from comet, no one cares.
Seems I am not alone in this.
2 visits to 'try' to fix it and customer 'service' and communication which is the worst on the planet.
NO ONE will take ownership of the problem...they are a disaster!!
Do not buy anything from them if you expect even a modicum of after sales service!!
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