Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
Absolute waste of time. Poor communication, poor customer service, will not be hiring these people again. I contacted reactfast about a toilet repair (toilet not flushing, washer needed replacing). I informed them that in order to gain access whoever came out to do the job would have to remove a few tiles from the boxing behind the toilet to gain access and asked if this would be a problem. I was assured by the bloke on the phone that this was not a problem at all and that he would contact the plumber who was coming out to let them know that they would have to take some tiles off to complete the work. Plumber comes out, takes one look and the toilet and says she's not allowed to remove tiles. I informed her of my conversation on the phone and she said that she 'hadn't been told anything'. She went outside and was talking on her mobile for about 10 minutes before coming back in and sheepishly informing me that I would be getting a phonecall from her office. Seconds later my phone rang and a react fast customer service person tells me that they are cancelling the job as their plumbers are not insured to remove tiles and it was my fault for failing to remove the tiles before the plumber arrived. I informed him of my original conversation when booking the job and he got very defensive and said that the person I spoke to 'would have known' that the plumber would not remove the tiles. So she left and that was that. To be fair the plumber herself was very polite and apologetic, I actually felt bad that she had a wasted journey. It's a shame that the person I poke to when booking the job could not have been honest and saved us both some time.
Hi , I am a Reactfast engineer , I am responding directly to a woman who has been on bad mouthing me, I did not swear at her down a phone, I did not phone her ,I think she has me mixed up with perhaps another plumber who she booked and then did not cancel but phoned to come and do a job for her. she got my name and engineer number directly from Reactfast as I did not phone her , so she could not have got it from me! .
I do a 100% honest job for people in as quick a time as I can as I rely on building a customer base to which I can then get repeat business and recomendations.
I do not ripp people off and I hate to say this but joe public only thinks about themselves , not the fact that unknown to them the Reactfast engineers are franchisee's with a business to run and make a profit , the overheads are quite high and I personally did advertising of over £16000 last year , van to run, public liability insurance , wages, etc etc
however I would like to point out that I have personally arrived at customers houses where they al ready have a plumber in working and when asked why they had not cancelled the job , the usuall reply was I was desprate , so I called 3 plumbers and was waiting on the first to arrive and then cancell the others , perhaps this lady was doing the same, wasting another plumbers time,fuel and effort to go to a ghost call all off which cost the plumber, I can sympathise with the plumber if he did shout at her, she deserves it for wasting his valuable money!
On Sat 6th Feb I had a burst water pipe in my kitchen,but having a contract with scottish gas for central heating, plumbing,and drains services I contacted their customer services to book a call out for the same day.I was told that although a call out would be put through, it could not be guaranteed for the same day, therefore in which case it would be Monday morning.Feeling negative about getting the repair done that day, I contacted React Fast Solutions to enquire if they could provide the service on the same day.I was told they had a plumbing engineer available in my area, and that he would call me prior to his visit.I received a call within 20 minutes saying "this is the plumber and I'll be at your house in 15 minutes", however when he arrived I was really surprised because he was the plumber from Scottish Gas.I invited him into my home to carry out the repair, and I was about to phone React Fast Solutions to cancel their service when their plumbing engineer phoned me. I told him I was about to cancel his call out, and before I could explain the reason he immediatly gave me a tirade of verbal abuse.Screeching at the top of his voice " There is no way your f.....g getting away with this,I have travelled 50 miles half way to your f.....g house for you to tell me your cancelling the job, no way, no f.....g way". I told him I did'nt need to listen to his abuse, and that I was ending the call. However before I did, he shouted " who the f..k do you think you are,you will listen to me".
At that point I hung up.I had my phone on the speaker mode, and my husband and the plumber from scottish gas heard every word,both of them had just froze with shock by what they had just heard.
I phoned their head office with complaint and requested the name and I.D. number of their plumber to enable me to put my official complaint in writing. However their written response was that the plumber had categorically denied he carried out any verbal abuse, and hoped that clarified matters.Needless to say I have now written to the Financial Advisory Services Committee with all correspondance enclosed.The name of the plumber is Michael Harrower I.D. number 2670.I am writing this comment to alert others of the non professional manner in which React Fast Solutions handle customer complaints.
I called out React Fast to repair a leaking radiator. First I was told my direct debit had not been paid, so having contacted my bank & then informed React Fast that this was not the case, they said "they are aonly the rmergency hours line & could not do anything-phone back in the morning." On doing so it then took me 2 weeks to get a radiator replaced & an additional radiator which they caused to be defective. I was then quoted that I needed to spen £450 on a system clean. Having got a second opinion this was not the case at all, and the matter (2 weeeks later) was finally rectified. Having made a complaint about this & the number of calls which were not returned, the resonse was that they were not at fault and the were totally disinterested.
This company is an absolute joke, called them because we had been having problems with our boiler and needed an engineer to come out asap. It was only after waiting around for 5 days after they had promised an engineer would be sent out the same day, that i decided to look on review sites such as this. Thankfully i found this website in time and after reading some of the comments i'm extremely thankful that i managed to cancel and that i haven't been ripped off to the same extent that some of the other poor customers of Reactfast have.
On top of this, i would like to add that the call center staff seem to have terrible attitudes towards the customers and always fob you by telling you that an engineer will be out in the next two hours, when obviously there is no chance of this happening. Also, do not take any notice of the few positive comments about Reactfast on here, it is quite clear that they have all been submitted by the company themselves (we're not stupid).
****Please, please, please keep away from this company and if you have already booked with them, cancel straight away.****
.
Called this company to do a simple repair on a sat am...they never turned up. Kept phoning. they never showed after promising they would be there within the hr. Eventuallly cancelled and used Drain Dr - who were great...fast and efficient!
Booked this company for a standard toilet fix. Engineer arrived diagnosed problem but then didnt have the part and quoted £200 for the repair. Engineer looked for a part couldn't get one promised he would come back following morning with part. Didn't turn up and nobody rang to tell me. Called plumber he said he had handed job back to call centre. Rang call centre they promised an engineer with parts the following day between 09:00 and 11:00. Engineer did not show so terminated the arrangement. Contracted British gas who came when promised and carried stock of spare parts fitted within 30 minutes at a charge of £80.00 reasonable given the standard of service. I would suggest that you don't use Reactfast at all.
I also wish I had read this site before getting involved with this awful company. Our combi boiler broke and we called them out. They came and did some 'diagnostic' tests and informed us the main PCP and ignition board would need replacing. We paid 80 pounds for this diagnosis. As the company were charging 150 pounds EACH for them, we bought them independently for 246 for both. We then phoned them to fit the new parts. Surprise, surprise, it still didn't work. The guy who fitted them did some further testing and said he couldn't understand why we had been advised to replace these things in the first place as he thought it was the air pressure switch.
So...we paid another 130 pounds to fit that part (took 5 minutes) and the boiler worked.
However, we have been without hot water for 7 days and are 470 pounds lighter and feel as if we have been totally ripped off.
I spoke to a manager who stood his ground and refused to allow any leeway on the price.
To add insult to injury, the first engineer offered to fit the 2 parts as a foreigner on the saturday and then bottled out. When he didn't show, my husband tried to contact him on his mobile and he didn't answer and then sent us a text that he had an accident and was in hospital. We sent a text to say we hoped he was ok and waited till Monday. We phoned React fast on monday to arrange fitting and they wanted to send the alleged hospitalised engineer. He refused to come back and accused my husband of abusing his mobile. Where did they think we got his private number from!!I was disgusted with both their attitude and his.
Like someone else said, they have no integrity. I would NEVER use this company ever again.
React Fast's service is atrocious! I would urge everyone to keep away from these cowboys. They are awful! I found React Fast in the yellow pages in October 2008 and invited them to fix a fault with my boiler. For the next 9 weeks (yes over 2 months in the coldest winter in decades!) their engineer was going back and forth misdiagnosing the problem, missing and rescheduling appointments, purchasing the wrong parts (which I paid for) and generally being unhelpful. They never called me in the 9 weeks so I had to call them up each week to ask for an update on my job. After 4 months of fiddling with the boiler and getting paid for their time and the parts they insisted needed to be changed, they decided that I needed a new boiler. Meanwhile, the engineer had earlier taken away my boiler manual saying he needed it to purchase a new part but never returned it. He also left the boiler striped down but never returned to put it back together. This means that all other engineers I called to fix the boiler end up saying they cannot work on it without the manual. It is now 6 months since I first got React Fast involved in fixing my boiler and I still have no heating or hot water. So I have decided to sue them at the small claims court. One of their cover engineers told me that my experience is similar to that of many other customers he has come in touch with and this is React Fast's modus operandi. I am surprised they are allowed to continue operating in a civilised country.
I so wish I'd read this site before I called React Fast. I was initially pleasantly surprised to find I could book an actual time with the plumber, rather than have the choice of 'morning' or 'afternoon', and duly booked 11am on a Saturday. I then wasted an entire weekend tied to my home, cancelling all my weekend plans as I received phonecalls every couple of hours saying the plumber was stuck on the current job/ in my area now/ just finishing off his last job and really would be with me very soon. They have just called to cancel again, saying he'd be out first thing. Tomorrow is Monday - like most people I work Mondays and have no flexibility in taking time off work. I also work a lot of weekends and this was one of my few opportunities to get things done and chill out. I am so angry with them for wasting my precious free time, with not a true hint of any apology in their words. Utter wasters, and the more people who know how shoddy their customer service is the better.
the worst company i've ever had the misfortune to deal with
A few complaints.
1) When you sign up for a job they give you an 0870 number which earns them money for each call they receive. They answer after a few rings before putting you on hold for minimum 2 minutes
2) lack of integrity
The phone operators lied to us several times.
firstly promising a plumber by 7, then by 8. then in the next 20 minutes. then saying he'd been stuck in traffic for the last hour (the roads were clear)
The plumber never came
3 Each lie resulted in more time on hold with their lying operator earning them even more cash.
4. Looking at other comments I'm glad they didn't come. trust your local plumber
Add a comment about this blagger
Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
I do a 100% honest job for people in as quick a time as I can as I rely on building a customer base to which I can then get repeat business and recomendations.
I do not ripp people off and I hate to say this but joe public only thinks about themselves , not the fact that unknown to them the Reactfast engineers are franchisee's with a business to run and make a profit , the overheads are quite high and I personally did advertising of over £16000 last year , van to run, public liability insurance , wages, etc etc
however I would like to point out that I have personally arrived at customers houses where they al ready have a plumber in working and when asked why they had not cancelled the job , the usuall reply was I was desprate , so I called 3 plumbers and was waiting on the first to arrive and then cancell the others , perhaps this lady was doing the same, wasting another plumbers time,fuel and effort to go to a ghost call all off which cost the plumber, I can sympathise with the plumber if he did shout at her, she deserves it for wasting his valuable money!
At that point I hung up.I had my phone on the speaker mode, and my husband and the plumber from scottish gas heard every word,both of them had just froze with shock by what they had just heard.
I phoned their head office with complaint and requested the name and I.D. number of their plumber to enable me to put my official complaint in writing. However their written response was that the plumber had categorically denied he carried out any verbal abuse, and hoped that clarified matters.Needless to say I have now written to the Financial Advisory Services Committee with all correspondance enclosed.The name of the plumber is Michael Harrower I.D. number 2670.I am writing this comment to alert others of the non professional manner in which React Fast Solutions handle customer complaints.
On top of this, i would like to add that the call center staff seem to have terrible attitudes towards the customers and always fob you by telling you that an engineer will be out in the next two hours, when obviously there is no chance of this happening. Also, do not take any notice of the few positive comments about Reactfast on here, it is quite clear that they have all been submitted by the company themselves (we're not stupid).
****Please, please, please keep away from this company and if you have already booked with them, cancel straight away.****
.
So...we paid another 130 pounds to fit that part (took 5 minutes) and the boiler worked.
However, we have been without hot water for 7 days and are 470 pounds lighter and feel as if we have been totally ripped off.
I spoke to a manager who stood his ground and refused to allow any leeway on the price.
To add insult to injury, the first engineer offered to fit the 2 parts as a foreigner on the saturday and then bottled out. When he didn't show, my husband tried to contact him on his mobile and he didn't answer and then sent us a text that he had an accident and was in hospital. We sent a text to say we hoped he was ok and waited till Monday. We phoned React fast on monday to arrange fitting and they wanted to send the alleged hospitalised engineer. He refused to come back and accused my husband of abusing his mobile. Where did they think we got his private number from!!I was disgusted with both their attitude and his.
Like someone else said, they have no integrity. I would NEVER use this company ever again.
the worst company i've ever had the misfortune to deal with
A few complaints.
1) When you sign up for a job they give you an 0870 number which earns them money for each call they receive. They answer after a few rings before putting you on hold for minimum 2 minutes
2) lack of integrity
The phone operators lied to us several times.
firstly promising a plumber by 7, then by 8. then in the next 20 minutes. then saying he'd been stuck in traffic for the last hour (the roads were clear)
The plumber never came
3 Each lie resulted in more time on hold with their lying operator earning them even more cash.
4. Looking at other comments I'm glad they didn't come. trust your local plumber
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