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I just receive a call from Barclays saying my card was blocked and asking me security questions. As the number was no show I refussed and asked for a landline number. I then got through to a call centre in India who asked my which restraunt I went to in May (three months ago) when I said I went to about eight so what date, he would not say and I was told I would have to go into a branch with two phot IDs. 1) I only have one photo ID 2) Why should I waste may time because Barclays have screwed something up. I then asked to speak to a Manager but was told I could not and the call was ended. I telephone back and demanded to speak to a Manager was put on hold for 75 minutes.
There have been so many problems with barclays bank its unreal. I will start with the lastest. I rang the premier banking dept,to talk about charges. The rep mentioned that because i was a premier account holder i should have a premier barclaycard which has a much lower interest than the barclaygold card that i currently had. He asked for me to confirm my personal details which i did, I then asked if he was doing a application for this card, as i did not want it to affect my credit scoring and he said no!. He didnt read out the old terms and conditions speech either so I genuinely believed in what he said.
However it was a lie and i recieved a letter stating that a application had been made and declined. I complained to the bank on 4th Feb 2010 and all i have had is two letters telling me that they need more time. But why is it taking so long? All they need to do is listen to the recored call which i have asked then to a) do and b) sent me a transcript but, they have not done it. What can I do? I want to be compensated for the annoyance, lengthy calls, stress, deception, failure to meet their customer charter and accusations of me lying. What do you think I am entitle to raise this compensation request? and if so how much?
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
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However it was a lie and i recieved a letter stating that a application had been made and declined. I complained to the bank on 4th Feb 2010 and all i have had is two letters telling me that they need more time. But why is it taking so long? All they need to do is listen to the recored call which i have asked then to a) do and b) sent me a transcript but, they have not done it. What can I do? I want to be compensated for the annoyance, lengthy calls, stress, deception, failure to meet their customer charter and accusations of me lying. What do you think I am entitle to raise this compensation request? and if so how much?
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