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Saturday 20/2/10 8.30am i was involved in a rta,there upon,Aviva motor insurance arranged a rental vehilcle .
The same day i received an automated email from your Braintree branch,stating a large 4x4 had been arranged for me for 12 oclock Monday 22nd.
I contacted your Braintree branch Monday morning to enquire what details from me they require.They told me the following re fuel deposit,"£50 cash which will be refunded to me on day of return when vehicle returned with correct fuel reading,or credit debit card will have a charge of £1,immediatly debted,remainder balance taken when car return.
I was then informed Chelmsford branch would be collecting me from address to supply vehicle.
On contacting Chelmsford branch,i was informed that a Kia Sorento would be availible for me but i would have to collect.
Not immediatly,knowing what this car was,i researched and found this car though big outside was infact far too small inside,i have a crubling spine and need upright large room to access in and out.My vehicle in rta is a range rover.
i contacted chlmsford again and said car not suitible where upon your helpful manager,suggested a Ford Galaxy,but would not be availible till the next day.This i agreed on.
I had to get a minicab £21 from my address to your office to collect car(thank you for your collect from the door policy i dont think).
On producing my £50 deposit in cash(as braintree instructions)i was then told that i would NOT recieve my deposit in cash but in a cheque 12 days later.????THIS IS NOT ACCEPTABLE!!!
I was then taken around the vehicle where upon the condition was checked,a broken rear lamp and various chips and scratches,3/4 tank of fuel.
On inside the vehicle the interior was stained unsightly,and the rear passenger seats /floor and trim are covered in mud.I made the comment to your staff to sack your valet.
Your staff started the car and i was then made familar with this model, then i left around 2,00pm.
i went directly to my sons school,collected and parked the car up.
This evening i had to use the vehicle,only to find when i started the car i was greeted with oil service warning lights along with bulb problem errors.I had to borrow a car from a neighbour!!!!
How about putting these events in your advertisments.
I am appalled.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
The same day i received an automated email from your Braintree branch,stating a large 4x4 had been arranged for me for 12 oclock Monday 22nd.
I contacted your Braintree branch Monday morning to enquire what details from me they require.They told me the following re fuel deposit,"£50 cash which will be refunded to me on day of return when vehicle returned with correct fuel reading,or credit debit card will have a charge of £1,immediatly debted,remainder balance taken when car return.
I was then informed Chelmsford branch would be collecting me from address to supply vehicle.
On contacting Chelmsford branch,i was informed that a Kia Sorento would be availible for me but i would have to collect.
Not immediatly,knowing what this car was,i researched and found this car though big outside was infact far too small inside,i have a crubling spine and need upright large room to access in and out.My vehicle in rta is a range rover.
i contacted chlmsford again and said car not suitible where upon your helpful manager,suggested a Ford Galaxy,but would not be availible till the next day.This i agreed on.
I had to get a minicab £21 from my address to your office to collect car(thank you for your collect from the door policy i dont think).
On producing my £50 deposit in cash(as braintree instructions)i was then told that i would NOT recieve my deposit in cash but in a cheque 12 days later.????THIS IS NOT ACCEPTABLE!!!
I was then taken around the vehicle where upon the condition was checked,a broken rear lamp and various chips and scratches,3/4 tank of fuel.
On inside the vehicle the interior was stained unsightly,and the rear passenger seats /floor and trim are covered in mud.I made the comment to your staff to sack your valet.
Your staff started the car and i was then made familar with this model, then i left around 2,00pm.
i went directly to my sons school,collected and parked the car up.
This evening i had to use the vehicle,only to find when i started the car i was greeted with oil service warning lights along with bulb problem errors.I had to borrow a car from a neighbour!!!!
How about putting these events in your advertisments.
I am appalled.
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