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My partner and I had the worst experience with Hotblack Desiato Islington last weekend. We had an appointment to see two properties. The agent who made the appointments was in the office on the day but did not find it necessary to even greet us. Another staff member made us sit down and wait for an agent who would be coming in "5 minutes". After 30 minutes the person showed up. Getting into her dirty car we had to drive to another office to pick up the keys for the properties we were about to see. On the way she told us that her workload was ridiculous and that her colleagues assume she is "superwoman" to schedule all these appointments.
Casually, she mentioned that out of the two properties we made appointments for, one was not available. Apparently, the landlord did not want any more viewings. No one thought it necessary to inform us in advance about this. When we arrived at the apartment we could not believe the "professionalism" of the agent and the whole procedure was topped when the keys did not fit and the doors could not be unlocked.
So in the end we were not able to see any apartments and we were speechless about wasting our afternoon like this. There was not alternative offered to have a different viewing or see another place. Going back to the agency office to voice our disappointment we were cut off by an agent who wanted to close the door in our face. He was neither open for feedback nor did he apologize on behalf of his colleagues or the agency.
I cannot emphasize enough on how unprofessional, superficial and ridiculous this agency is and can only advise to stay away from ever contacting them.
I am glad their slogan is "providing a high quality personal service combined with knowledge and expertise".
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
Casually, she mentioned that out of the two properties we made appointments for, one was not available. Apparently, the landlord did not want any more viewings. No one thought it necessary to inform us in advance about this. When we arrived at the apartment we could not believe the "professionalism" of the agent and the whole procedure was topped when the keys did not fit and the doors could not be unlocked.
So in the end we were not able to see any apartments and we were speechless about wasting our afternoon like this. There was not alternative offered to have a different viewing or see another place. Going back to the agency office to voice our disappointment we were cut off by an agent who wanted to close the door in our face. He was neither open for feedback nor did he apologize on behalf of his colleagues or the agency.
I cannot emphasize enough on how unprofessional, superficial and ridiculous this agency is and can only advise to stay away from ever contacting them.
I am glad their slogan is "providing a high quality personal service combined with knowledge and expertise".
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