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Does anyone know if it is still possible to contact 'Homeserve' for the guarantee of a suite bought from the Oldham store?
I have the 'Elite Cover' on my suite that has now started to come apart at the seams on the backrest of the settee, (not a usual area of wear and tear!)
I have the cover document but there is no address or contact number on it.
Any info appreciated.
I bought a leather suite about 12 years ago from the shop floor and when it was delivered it was damaged getting it through my door. I must add that before I left the shop the sales staff would not let me leave without buying insurance at a cost of £250.00. I was bullied into it. When it was delivered I reported the damage straightaway. Someone came round and cut out a piece of leather "for a match" on my recliner and three days later I had a letter saying that they would not repair it as it was sold as seen. It was not sold as seen because it was done whilst they delivered it. Anyhow I did not see anything for my insurance money. They really have bad customer service. Anyway 12 years later I was stupid enough to go to their sale Dec 08 and picked a suite which I was not sure of the sizing so I asked if I could go home and measure it - whereupon the assistant said yes and encouraged me to leave a deposit but I said if it does not fit can I choose an alternative. He said yes. Anyway I got home and measured and went back and said it would not fit can I change and they said only at the Manger's discretion. I went to see the Manager and after waiting for a very long time (as another blagger said) they were too busy running around getting commission and raising finance from their finance company from other customers. After a long period the manager said I could only change to a suite that cost the same or more but nothing thats cheaper. Whaaaat! how can they demand that - they are a shop not some TV game show. Then the company went into administration. I have not had my questions answered after emailing writing and phoning and I don't see how this company can run like this....its no wonder they've gone bust -they do not deal with people in a fair and proper manner and are very very rude to people who are spending their own money. I hope their administrators are much fairer. I really would not recommend this company at all.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
I have the 'Elite Cover' on my suite that has now started to come apart at the seams on the backrest of the settee, (not a usual area of wear and tear!)
I have the cover document but there is no address or contact number on it.
Any info appreciated.
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