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i ordered a trampoline, which arrived the next day as stated, was well pleased with service and goods,
My trampoline arrived yesterday, unannounced but with all the relevant parts, and we erected it successfully in the garden. I have suggested that the company improve their customer services by providing a more realistic delivery date (not'next day' as on their website)and responding to phone calls. I am relieved that my product has arrived - two weeks from receipt of order and payment (not unreasonable had I been informed).
I ordered a trampoline two weeks ago and it has not arrived yet despite the company's next day delivery promise on their website. I have not been able to speak to anyone on the phone as everytime I call there is a recorded message stating that all their operators are busy. I have received an email informing me that the product has been despatched, but the courier informs me that they have no record of collection. I wish I had checked them out on this website first! I will keep you posted of my progress.
I placed an order with this company on 6 May 2010 and am still waiting for notificaiton of delivery even though next day delivery is promised on their website. I have tried to phone but no one picks up my calls. I have just sent an email and hope for a response. I wish I had visited this website before placing my order! I will keep you posted on my progress with this order.
I purchased a trampoline from this company in 2008. A portion of the frame broke within the first 12 months. As it was still under guarantee, I contacted onlinetoysdirect and asked for a replacement part. 4 months later and despite numerous emails and telephone calls I have still not received the replacement part or a refund. They do not answer the phone, emails are not returned and they do not write back. The level of customer service is quite simply apalling and I would not buy from this company again, nor would I recommend them to anyone else.
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