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My experience with the company was good, the product I ordered was delivered on time and exactly as I ordered. Had emailed customer service to check on delivery prior to ordering and got a quick reply. Based on my experience, I would be happy to recommend.
Iordered football kits in November 2011 for Christmas for my grandchildren. inotified the company via their suggested e mail process many times. No response. I rang their customer service number over and over again, nobody there. I wrote several letters - no replies. £103 is a lot of money. I am a pensioner. Don't make my mistake. Avoid this company.
I wish I read these comments before purchasing from UKSoccerShop.com -- They sent me the wrong item so I sent it back using their form and now they refuse to refund me or send me the item I ordered. This is nuts, UK Soccer Shop is terrible online retailer and I encourage people to stay away if they value their money and always want to receive what they order.
Ordered long sleeved football shirt and shorts to go with it. After waiting for ages I queried my order to be informed that item was out of stock so I asked to cancel order. I was then sent the short sleeved version of the shirt and completely different shorts. I was told that as it was their error I would receive full refund including postage. Only received partial refund and still chasing refund of postage charges. No response to recent emails so far.
Also, items are expensive and postage charges appear excessive.
another customer ripped off. ordered a shirt it came wrong, it was returned and i asked for refund and only got excuses. order was 3 months ago. in my opinion they have stolen my money. if you use this company you must be mad
Don't touch this company!! Ordered a footie shirt for my old man- paid via pay pal , they said delivery would be within 28 days & answered emails in a helpful manner saying chasing up but then stopped answering & locked me out of their site. new to internet shopping & unfortunately by the time i'd found the messages on this site & realised wot gits they were it was passed the 45 days paypal allow for disputes. learnt an expensive lesson. will check folk out on here first!!
They sent me the wrong shirt in the wrong size. After calling them the shirt I wanted was out of stock. My feeling is they send out any similar shirt hoping you will accept it. A refund took weeks to action and then they messed me around paying the return postage even though their terms and conditions state they will pay in full. Very bad business!!
very poor site never has stock as advertised. tried to order 3 items over the last few days each time site showed available but on each occassion shirts were not in stock.Very poor customer service and non exisistent return of emails.Do yourself a favour use kitbag or subside sports.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
Also, items are expensive and postage charges appear excessive.
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