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Comments:
Very unhappy with these guys. I signed up over three years ago, & they could never get the service to work. After hours & hours on the phone I told them to cancel & get Sky to connect instead.
The service was not connected, but WAS billed (to an account I dont look at, my husband administers it) & then he found it & stopped payment. I was sent a bill for £50 for disconnection & upon ringing the call centre was told I would haave to pay it.
Fortunately we have phones with orange & after explaining how I wanted to disconnect both of them we reached an agreement. But as far as the broadband side of orange are concerned we owe the money & have to pay it.
Signed up 6 months ago and have never had a problem with the service.
Had to resort to Googling to discover why the LiveBox 2nd LAN port would not work (hint: disable TV over Internet in the management console) and the download speeds are atrociously bad at peak times.
However, customer service has been helpful and there have been no outages so far
Dear sir/madam.
I wish to make a complaint regarding a member of staff,Orange,date protection & your policy on the discrimination act.
I received a call from a female member of staff,which will be recorded from your accounts team on 20/02/09 at about 15:O5-15-:15 in regards to my account being behind in payment of £229.
I tried to explain to the member of staff that I have been off work with a long term illness,on less then half pay to which my place of work had under paid me this month through their own fault & would not be able to make a payment this week.
Your member of staff then butted in to say that I would be cut off,which I am & if I knew I was ill,off work then I should of not got the phone,contract!
I said that I did not wish to speak to her & terminated the call.
I have been a customer for over 11 years & went on contract in Aug 2008 which has been a waste of money & time.
I say this because when I got the contract there was a free offer for 2 to 3 months to use the internet/email,which I was not able to use.
That was after going to the Orange stores in Leeds to see if they could sort the fault out but couldnt & both stores ended up calling the same number,Orange tech support that I had been calling, which you can be waiting over an hour to get through but the fault never got sorted & so I gave up.
You will be able to look into your records that I had been calling for over 2 months about the fault.
Going back to the call from your member of staff who called me on 20/2/09, 15:O5-15-:15,the member of staff had called me through my mother & fathers mobile number..07973100194,can you do that,is that not breaking data protection in some way?
I do have one good thing to say though & it is to do with a female member of staff to whom I think I spoke to in Dec/Jan.
This member of staff was very helpful,listened to what I had to say, my circumstances,to which should be on your records,I made a payment but I was advised that the barr would not be lifted but after the call,I dont know what the female member of staff did but reconected me.
I wanted to write/email a compliment about this person but was not able to because I had broken my right arm & ribs in December,so was not able to do this.
Then late January you sent me a txt,two days after I made a payment,you,Orange sent me a txt saying to switch off my phone so that you could send updates to my phone,which was an update to disconect my phone.
I feel that I have been a good customer over the 11 years,never taken any offers from you,not able to.
When your staff contact customers in future they should look at the last notes/notes on the account.
Orange should display on the contracts, shops,adverts & website to customers, not to take a contract out if your ill, off work or anything else that Orange discriminates.
I sugest that Orange & staff get trained in regards to the discrimination act.
I will be advising my family,friends & my work colleagues to not to use Orange.
I now wish to terminate my contract with yourselfs,under the grounds of discrimination & you can pick your phone up when you desire to.
Very dissapointed.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
The service was not connected, but WAS billed (to an account I dont look at, my husband administers it) & then he found it & stopped payment. I was sent a bill for £50 for disconnection & upon ringing the call centre was told I would haave to pay it.
Fortunately we have phones with orange & after explaining how I wanted to disconnect both of them we reached an agreement. But as far as the broadband side of orange are concerned we owe the money & have to pay it.
Had to resort to Googling to discover why the LiveBox 2nd LAN port would not work (hint: disable TV over Internet in the management console) and the download speeds are atrociously bad at peak times.
However, customer service has been helpful and there have been no outages so far
Dear sir/madam.
I wish to make a complaint regarding a member of staff,Orange,date protection & your policy on the discrimination act.
I received a call from a female member of staff,which will be recorded from your accounts team on 20/02/09 at about 15:O5-15-:15 in regards to my account being behind in payment of £229.
I tried to explain to the member of staff that I have been off work with a long term illness,on less then half pay to which my place of work had under paid me this month through their own fault & would not be able to make a payment this week.
Your member of staff then butted in to say that I would be cut off,which I am & if I knew I was ill,off work then I should of not got the phone,contract!
I said that I did not wish to speak to her & terminated the call.
I have been a customer for over 11 years & went on contract in Aug 2008 which has been a waste of money & time.
I say this because when I got the contract there was a free offer for 2 to 3 months to use the internet/email,which I was not able to use.
That was after going to the Orange stores in Leeds to see if they could sort the fault out but couldnt & both stores ended up calling the same number,Orange tech support that I had been calling, which you can be waiting over an hour to get through but the fault never got sorted & so I gave up.
You will be able to look into your records that I had been calling for over 2 months about the fault.
Going back to the call from your member of staff who called me on 20/2/09, 15:O5-15-:15,the member of staff had called me through my mother & fathers mobile number..07973100194,can you do that,is that not breaking data protection in some way?
I do have one good thing to say though & it is to do with a female member of staff to whom I think I spoke to in Dec/Jan.
This member of staff was very helpful,listened to what I had to say, my circumstances,to which should be on your records,I made a payment but I was advised that the barr would not be lifted but after the call,I dont know what the female member of staff did but reconected me.
I wanted to write/email a compliment about this person but was not able to because I had broken my right arm & ribs in December,so was not able to do this.
Then late January you sent me a txt,two days after I made a payment,you,Orange sent me a txt saying to switch off my phone so that you could send updates to my phone,which was an update to disconect my phone.
I feel that I have been a good customer over the 11 years,never taken any offers from you,not able to.
When your staff contact customers in future they should look at the last notes/notes on the account.
Orange should display on the contracts, shops,adverts & website to customers, not to take a contract out if your ill, off work or anything else that Orange discriminates.
I sugest that Orange & staff get trained in regards to the discrimination act.
I will be advising my family,friends & my work colleagues to not to use Orange.
I now wish to terminate my contract with yourselfs,under the grounds of discrimination & you can pick your phone up when you desire to.
Very dissapointed.
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