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Comments:
I stumbled on this site and read a lot of the complaints.
Twelve years ago I had a complaint against Reids.
I was sold a suite which was wrinkled from the day it was delivered.
It was inspected by one of their inspectors after three weeks and I was told it was due to "wear and tear"
I was given the runaround and told I could go to arbitration. The "independent" arbitrator agreed with Reids.
I got my own inspector he said it "lacked fullness, and it was basically shoddy workmanship".
I passed the report to Reids who said they did not recognise my report because the inspector was not on their approved list.
All the other dodges and lies spoken about on here came out of the Reids office.
The newspapers would not touch my complaint because Reids had an advertising contract with them.
In the end I lost my case.
My point in writing this?
After twelve years they have not improved, if anything they are getting better at lying.
My advice is to take nothing to do with Reids furniture.
hi my friend has just ordered the maverick suite and has also taken out the insurance which i advised her against as i bought a leather suite from reids a few years ago with insurance and like yourself when my suite split at the seam at only four years old contacted insurance and got the same reply wear and tear i argued the point to no avail. Reids assistant advised my friend that all damage was covered and things have now changed,(obviously not) i would not go to reids now as i think high prices with poor quality i have advised my friend of your blagger thanks
Bought a brown leather suite from Reids, and received it in Nov 2009. Paid over £2000 for it and an additional £300 for insurance. By May, the brown leather was peeling off like nailpolish!I contacted customer services at Reids and they arranged a visit by one of their "inspectors". The guy said he hadnt seen anything like this, and couldnt understand why it was happening. Then i received a letter from Reids saying that the "inspector" has done a report and there is no fault, it is due to "general usage".! At over £2000 and barely 6 mths old i dont think so! As time is going on, its getting worse, but this all started before suite was 6 mths old.Its really unsightly, and a horrible orangey brown colour underneath. I bought this suite, the maverick, as it states that it is a durable leather and the tough leather will only improve with time!! no way!. I am in contact with trading standard who have arranged for an independent inspector to visit my home. Also, i have tried to go onto the website to review this product, as there is a section to do so, and guess what? it wont let me review anything! contacted reids by emailing asking why i cant review something, when there is a tab with "add your own review" on it, on the website page of the maverick (and other products), but have never heard back from them. Do they not want to hear or see any of the reviews people have of their products. And by the way what length of time is " general usage" acceptable for a suite anyhow? i would have thought a few years anyway!
bought my daughter (who incidentaly has no children, has a partner who including herself works every day monday to friday) a corner suite last year at the start of december, arrived fairly quickly, noticed a fault which i have to say was sorted within a couple of weeks. the suite is now just over nine months old, and one corner of the two seater has collapsed. upholsterer came out 2 weeks ago, and follow up letter arrived today to say the parts needed for the repair will be expected anytime between 8 and 10 weeks they will contact to make arrangements for the repair. i phoned customer services to complain that this actually means my daughter hasn,t got proper use of the suite for 3months. i was told that all they have to offer is a repair because of the age of the suite. cannot believe this is the case. the person i spoke to also said if i wasn,t happy for the repair to be carried out she would speak to her manager and arrange for an uplift to be made. i.e. no compensation money or another suite just get rid of the suite for my daughter. wish i hadn,t paid for it in a lump sum now. will never use or recommend this company to anyone again.
I can't believe I was caught out by this company. I have just renovated my house and dealt with scores of companies from very good to fairly bad on service levels but Reids really takes customer service to a new low. Paid half up front for 2 sofas with a delivery time of 5 to 7 weeks on website and 6 to 8 weeks from showroom sales assisatnt,waited almost 12 weeks. I know this is reasonable when you read some of the other horror stories about this comapnies customer care but when you get talking to these people you ask yourself how can they sleep at night knowing they are blatantly giving misinformation. They have your cash and no refunds, check the small print etc are the excuses. To cut a long story short, our guests from England and then our young visitors from USA have all been and long gone by the time my furniture arrived. Arrive it did to my amasement, 08.30 on the promised date, no major damage, looks like the fabric has been dragged across a joiners workshop so many weeks of vacuuming to lift the fibres out but at least its here and I don't need to deal with this so called retailer again. Steer well clear if you want peace of mind. Because of the early delivery time (although I had booked a full day's holiday for this) I will give point back on score. They are pretty awful to deal with, go elsewhere.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
Twelve years ago I had a complaint against Reids.
I was sold a suite which was wrinkled from the day it was delivered.
It was inspected by one of their inspectors after three weeks and I was told it was due to "wear and tear"
I was given the runaround and told I could go to arbitration. The "independent" arbitrator agreed with Reids.
I got my own inspector he said it "lacked fullness, and it was basically shoddy workmanship".
I passed the report to Reids who said they did not recognise my report because the inspector was not on their approved list.
All the other dodges and lies spoken about on here came out of the Reids office.
The newspapers would not touch my complaint because Reids had an advertising contract with them.
In the end I lost my case.
My point in writing this?
After twelve years they have not improved, if anything they are getting better at lying.
My advice is to take nothing to do with Reids furniture.
watch this space. I may help with legal info within the small claims court - to every single Reids customer within the last 5 years.
Look out Reid's
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