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Firstly I was contacted by someone saying they were Npower Business who I found out much later was a company called Rescue Ltd selling on behalf of Npower and other companies. Despite this deception (they always answered the phone as Npower), Npower insisted I was bound by the oral contract. They told me if I sometimes worked from home I could have commercial rates for my gas and electric which would be cheaper. To cut a long story short they are now saying I didn't give enough notice to quit before the first year was up, (88days) and rolled me into a second year at really high "out of contract rates. They also grossly over estimated my bill and sent me a gas bill of £6,035.00. My meter today reads 920 and they have 5210 they say its an actual reading even though the one before was 720 and I have not been at home to let them in. They emptied my bank account and are now just stalling.
You've probably heard this kind of thing before, but today my partner experienced NPower bullying sales tactics.
Their salesman came round, claimed he couldn't hear my partner when she answered the entry phone, so she let him in thinking it was something important.
He claimed their rates were the cheapest and he wouldn't leave until she signed the contract, even though she explained we do not want to change.
We've phoned to complain and they've verbally promised to cancel our contract and give us a good-will gesture. I will beleive them when I see this in writing!
For about 15 months, I mistakenly read my meter as a 5 digit meter instead of a 4 digit. When I discovered my error I contacted N Power regarding my account as I had obviously overpaid. (If I had actually used 20 units I was being charged for 200) I calculated that N Power owed me a credit of around £300.00 - they credited me £79.00. I disputed their calculations, but N Power insisted their charges were correct and sent me some very complicated information relating to their tariffs.
After closing my account, several fruitless telephone calls, a large amount of correspondence and intervention from the Energy Ombudsman (which was not all that helpful, they gave up before I did), in response to my request they eventually re produced my previous bills (bill by bill) exactly as I would have been charged should I have read my meter as a 4 digit meter.
When I finally received them (after chasing them several times), the difference between the two sets of bills (4 digit and 5 digit readings) came to around a £293.00 overpayment on my part. I pointed this out to Npower who still maintained their credit amount of £79.00 was correct according to their tariffs. I responded to this by a very strongly worded letter stating their attitude was outrageous, their system of charges scandalous and that I no intention whatsoever of accepting charge tariffs, which were completely incomprehensible to the consumer. I also informed them that I fully intended continue to pursue the matter until I received a satisfactory refund from them and also compensation for my time, the cost of correspondence and my continuing frustration with their company. They gave in and credited me in full plus £100 compensation.
My advice to those of you with similar problems is to stick to your guns and doggedly pursue your case. Don’t be put off by N powers refusal to pay out. It’s a technique which has served me well with several other companies.
two years ago i had a new gas meter fitted. now i have received a letter from npower saying that lowri beck (the meter reading people) cannot gain enterance into my home to check the meter. why do they want to check it, its only two years old. is it because im a single woman on my own and it dont use much energy? anyway i rang lowri beck only to be told that im not even rigistered with them through npower. how odd! i tried to make an appointment with them that was convenient for me as i manage a shop and also have to pick my grandchildren up from school. they couldnt give me a time slot when they would be arriving.anyway, back to the letter,it goes on to say that they can apply to the court for a warrant and can gain access even if im not there and i would be looking at having to pay the ballifs for this action a minimum of £100. i work for age concern and it really worries me that an older person could receieve letters like this one.im definately goin to change my provider from npower now!
You'll see that NPower are still the most complained about energy supplier. From the graph you can see that they get more than 5 times (11/2) the complaints than the best company and more than 1.5 times (33/20) the complaints than the next worst company.
It looks like they have done nothing to improve since I stopped using them.
i change to npower 12 months ago and quite honestly i wish i had never heard of them. when i joined them the change over was not smooth, to say the least i had to keep telling them my meters had not been read and i was told that it was not a problem it would be sorted, it's sorted alright my direct debit has just gone up from £94 to £189 a month. as soon as this is paid off npower will not hear from me again only to cancel my account.
I have now lived in my property for 5 years this September and never ever have I had a problem with my Gas or Electricity bill since changing to NPower.
Due to the climate and my unfortunate lack of work, we decided to take the plunge and change to NPower due to high promises of customer care and 'great rates', however, six months down the line, we have now been clobbered with what I can only describe as a laughably ridiculous bill. They are saying that we owe over £450.00 in electricity and over £250.00 in gas!!!!!!!!????????? I want to swear my heart out!!! We have a tiny 2 bed terraced house and cannot for the life of us understand that since changing how this bill is sooooo unbelievably high???? All their answer is 'prices have gone up', thats what is recorded you are using, blah blah blah. I know prices have gone up - they went up when I was with my previous company and never ever before have I used such a high volume of services!! How can this be? From a reasonably affordable direct debit each month - it has now changed to well over double that. I just want to cry!!! Something, somewhere along the lines has gone wrong..... If I was using this amount, surely my outstanding bill to pay the previous company would have been a lot higher to settle?
I am sooooo furious with them - instead of sorting this out - when I telephoned back - they informed me that they had written to me about the bills again and that the DD had gone up even further??????? How does this work out.... DON'T USE NPOWER... I'm going back to British Gas as soon as feesably possible.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
Their salesman came round, claimed he couldn't hear my partner when she answered the entry phone, so she let him in thinking it was something important.
He claimed their rates were the cheapest and he wouldn't leave until she signed the contract, even though she explained we do not want to change.
We've phoned to complain and they've verbally promised to cancel our contract and give us a good-will gesture. I will beleive them when I see this in writing!
After closing my account, several fruitless telephone calls, a large amount of correspondence and intervention from the Energy Ombudsman (which was not all that helpful, they gave up before I did), in response to my request they eventually re produced my previous bills (bill by bill) exactly as I would have been charged should I have read my meter as a 4 digit meter.
When I finally received them (after chasing them several times), the difference between the two sets of bills (4 digit and 5 digit readings) came to around a £293.00 overpayment on my part. I pointed this out to Npower who still maintained their credit amount of £79.00 was correct according to their tariffs. I responded to this by a very strongly worded letter stating their attitude was outrageous, their system of charges scandalous and that I no intention whatsoever of accepting charge tariffs, which were completely incomprehensible to the consumer. I also informed them that I fully intended continue to pursue the matter until I received a satisfactory refund from them and also compensation for my time, the cost of correspondence and my continuing frustration with their company. They gave in and credited me in full plus £100 compensation.
My advice to those of you with similar problems is to stick to your guns and doggedly pursue your case. Don’t be put off by N powers refusal to pay out. It’s a technique which has served me well with several other companies.
http://www.consumerfocus.org.uk/en/content/cms/Energy_Help___Advice/Helping_Households/Supplier_performance/Supplier_performance.aspx
You'll see that NPower are still the most complained about energy supplier. From the graph you can see that they get more than 5 times (11/2) the complaints than the best company and more than 1.5 times (33/20) the complaints than the next worst company.
It looks like they have done nothing to improve since I stopped using them.
I have now lived in my property for 5 years this September and never ever have I had a problem with my Gas or Electricity bill since changing to NPower.
Due to the climate and my unfortunate lack of work, we decided to take the plunge and change to NPower due to high promises of customer care and 'great rates', however, six months down the line, we have now been clobbered with what I can only describe as a laughably ridiculous bill. They are saying that we owe over £450.00 in electricity and over £250.00 in gas!!!!!!!!????????? I want to swear my heart out!!! We have a tiny 2 bed terraced house and cannot for the life of us understand that since changing how this bill is sooooo unbelievably high???? All their answer is 'prices have gone up', thats what is recorded you are using, blah blah blah. I know prices have gone up - they went up when I was with my previous company and never ever before have I used such a high volume of services!! How can this be? From a reasonably affordable direct debit each month - it has now changed to well over double that. I just want to cry!!! Something, somewhere along the lines has gone wrong..... If I was using this amount, surely my outstanding bill to pay the previous company would have been a lot higher to settle?
I am sooooo furious with them - instead of sorting this out - when I telephoned back - they informed me that they had written to me about the bills again and that the DD had gone up even further??????? How does this work out.... DON'T USE NPOWER... I'm going back to British Gas as soon as feesably possible.
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