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Comments:
Shocking customer service and unbelievably disrespectful way to treat people from Virgin 'technician' - verbally abusing people in street, treating members of public in an aggressive and disgusting way. No shame despite driving a virgin media van - they clearly do not care at all about people or about employing people who behave in a decent way towards others. Complaints sent through to customer service department - passed from operator to operator, no -one seemed to have any power to tell the vigin media 'technician' to get himself back to base and stop yelling abuse in the street. After the event, complained again - gave details of van and the operator decided to hang up and save his co-worker's skin instead. Disgusting company with shocking treatment of customers/ general public and no control over their employees apparently.
I have to take my hat off to Virgin Media for their outstanding service, I called them for some advice on MAC filtering and they said Hang on we don't think you're getting the best download streaming possible How about we send out a couple of engineers out on Christmas Eve to check it out. They called before they arrived had a look found a break in my cable and fixed it. Very friendly polite pair Thanks
Upgraded from Broadband L to XL this week, based on an offer shown on the web site. First it was impossible to get a quote from VM beforehand, even after phoning. You just have to go ahead blindly with the order, then you supposedly have the option to cancel within 30 days.
Then the quote received did not match what was on the web site. Phoned them, and had to cancel the order, than re-order to get the price on the web site.
The super hub turned up and activated okay. Then the next day another one turned up, the delivery was refused.
Checked my account online, and an activation charge of £330 had appeared, despite the fact that it was activated for £30 by credit card at the time of the initial order. Contacted them about this, and was told it would be fixed in 3 working days.
The next day, the broadband stopped working, and the TV package was downgraded to much fewer channels. Saw on their service page that there was a problem in the area, so did not contact them, but after 24-hours nothing had changed, and the problem was no longer listed.
So contacted them, and was told my account had been deactivated. Was not given a reason why this had happened. After phoning them again this afternoon, was told the account had been re-activated, and lo and behold it all started working again.
At the moment, everything is resolved, except for a £330 charge still showing on my account, although it has not yet been billed.
*** Come on VM, why does a simple upgrade have to be so much trouble? ***
Despite everything, I think their core service is of high quality and offers good value for money, hence the rating.
Was completely mis-sold their services. You receive first bill after 30 day cool-off period so when you query things that are wrong they say you cannot cancel. Virgin have tried to rectify the problem but I am now paying more for their services than my previous supplier and they won't let me cancel. The sales rep promised me things that were not upheld and now I am lumbered with a service I cannot afford. Never take any verbal promises like 'I'll credit you the installation charge' get the sales rep to write it down and sign it if they promise you to credit for this and that. I was stitched up.
Just over 2 years ago I set up my own business. Part of this involved setting up telephone and broadband email and webhosting. My first choice at the time was Vigin media so I called their sales/ordering line. I was put on hold without actually speaking to anyone. After been on hold for about 15 minutes I hung up and tried again. Again I was put on hold for about 10 minutes and then the line went dead. Feeling annoyed that I had wasted nearly half an hour and I not actually spoken to anyone I gave up on Virgin media and chose a competitor instead.
My business has an average spend of about £1200 a year for telecoms. Virgin Media obviously were not intrested in taking my money and would rather I gave it to a competitor?
The thing that riles me about Virgin media is that they continue to barrage my address with junk mail, they dont know my details so they address the junk mail to 'the occupier'. The more junk mail they send, the more they annoy me. Maybe if they actually bothered to answer their sales line they might be a little more successful. Hope Richard Branson reads this and decides to fire some of the asses he employs. On reflection Im soooooo glad they didnt answer their sales line that day.
virgin media, the worst company to deal with customers ever.
I was a virgin media customer for over 3 years, never missed a bill, then i had fianancial difficulties i could not pay the bill, for 2 months, despite me calling and informing them that i'll be able to pay in 3 weeks, they disconnected my broadband and tv without warning!
The person on the phone said that to me when i was explaining when will i be able to pay, he said '' Forget what you are saying you need to listen to what i'm saying'' then when i rang to ask what is the minimum i can pay another person told me it is £43, i said i was told it is £33 he replied then why are you asking then!!
I said i'm just making sure! he goes when are you paying this? i said that's why i'm ringing to pay, he goes well you did not mention this in the begining! he said wait a minute and after 3 minutes i said now it is taking ages, he replied just give me a minute, i left it 5 minutes, he is on the phone doing nothing , jus keeping me waiting! It's like punshing my for not paying in time! the i give the card details and now it is time to give me the authorization code which ends with 11 he said double one i goes double y?! he shouted at me DOUBLTE ONE.
I'm paying my bill and closing my virgin media account for good.
I have never ever been treated like this before in my life, nor did i hear that a company can be so rude to its customers.
PLEASE DO NOT USE VIRGIN MEDIA EVER.
I was happy with my Virgin ISP/Cable TV/Telephone account. But they are now offereing new customers better prices, and with a 20mb broadband - I get 10mb. They will do me a favour and add 20mb for an extra £4 a month. I don't ask or expect a cut in the cost. But I do expect to have the same level of service as new customers, and without paying an additional premium. I'm already paying more..
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
Then the quote received did not match what was on the web site. Phoned them, and had to cancel the order, than re-order to get the price on the web site.
The super hub turned up and activated okay. Then the next day another one turned up, the delivery was refused.
Checked my account online, and an activation charge of £330 had appeared, despite the fact that it was activated for £30 by credit card at the time of the initial order. Contacted them about this, and was told it would be fixed in 3 working days.
The next day, the broadband stopped working, and the TV package was downgraded to much fewer channels. Saw on their service page that there was a problem in the area, so did not contact them, but after 24-hours nothing had changed, and the problem was no longer listed.
So contacted them, and was told my account had been deactivated. Was not given a reason why this had happened. After phoning them again this afternoon, was told the account had been re-activated, and lo and behold it all started working again.
At the moment, everything is resolved, except for a £330 charge still showing on my account, although it has not yet been billed.
*** Come on VM, why does a simple upgrade have to be so much trouble? ***
Despite everything, I think their core service is of high quality and offers good value for money, hence the rating.
My business has an average spend of about £1200 a year for telecoms. Virgin Media obviously were not intrested in taking my money and would rather I gave it to a competitor?
The thing that riles me about Virgin media is that they continue to barrage my address with junk mail, they dont know my details so they address the junk mail to 'the occupier'. The more junk mail they send, the more they annoy me. Maybe if they actually bothered to answer their sales line they might be a little more successful. Hope Richard Branson reads this and decides to fire some of the asses he employs. On reflection Im soooooo glad they didnt answer their sales line that day.
I was a virgin media customer for over 3 years, never missed a bill, then i had fianancial difficulties i could not pay the bill, for 2 months, despite me calling and informing them that i'll be able to pay in 3 weeks, they disconnected my broadband and tv without warning!
The person on the phone said that to me when i was explaining when will i be able to pay, he said '' Forget what you are saying you need to listen to what i'm saying'' then when i rang to ask what is the minimum i can pay another person told me it is £43, i said i was told it is £33 he replied then why are you asking then!!
I said i'm just making sure! he goes when are you paying this? i said that's why i'm ringing to pay, he goes well you did not mention this in the begining! he said wait a minute and after 3 minutes i said now it is taking ages, he replied just give me a minute, i left it 5 minutes, he is on the phone doing nothing , jus keeping me waiting! It's like punshing my for not paying in time! the i give the card details and now it is time to give me the authorization code which ends with 11 he said double one i goes double y?! he shouted at me DOUBLTE ONE.
I'm paying my bill and closing my virgin media account for good.
I have never ever been treated like this before in my life, nor did i hear that a company can be so rude to its customers.
PLEASE DO NOT USE VIRGIN MEDIA EVER.
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