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Comments:
I have used this company on a few occasions, and never had a problem. However the one time I did have a problem, they were so appalling that it is hard to fathom how they can operate this way in the UK.
I did not receive tickets to a gig because I moved address, and although I contacted SeeTickets twice, they did not get in contact or confirm receipt of my new address. I called them multiple times on the day of concert and got cut off twice; told I couldn't take email confirmation to the concert; then told I would be contacted if the tickets could be found (they were at Royal Mail - who tried to deliver to my old address). No guesses, but I didn't end up making the concert due to Seetickets calling me back too late.
When I tried to claim a refund, I was met with silence. I sent a letter and 3 emails. I called their sales line (no number advertised for Cust Services) 3-4 times. I finally managed to claim the tickets back via my Credit Card (Lloyds). Now, SeeTickets have finally had the good grace to contact me to say the money was recalled and I must pay it or further action will commence.
Will never deal with this company again, and if I have to, will take great pleasure in making its dire service known to all who care to listen.
To be honest, I have used this company many times for tickets and thus far have not had a bad experience. I booked tickets for a gig next March (2010) and received the tickets in July 2009. Website is easy to use and have never had a problem with payments or receipt of tickets.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
I did not receive tickets to a gig because I moved address, and although I contacted SeeTickets twice, they did not get in contact or confirm receipt of my new address. I called them multiple times on the day of concert and got cut off twice; told I couldn't take email confirmation to the concert; then told I would be contacted if the tickets could be found (they were at Royal Mail - who tried to deliver to my old address). No guesses, but I didn't end up making the concert due to Seetickets calling me back too late.
When I tried to claim a refund, I was met with silence. I sent a letter and 3 emails. I called their sales line (no number advertised for Cust Services) 3-4 times. I finally managed to claim the tickets back via my Credit Card (Lloyds). Now, SeeTickets have finally had the good grace to contact me to say the money was recalled and I must pay it or further action will commence.
Will never deal with this company again, and if I have to, will take great pleasure in making its dire service known to all who care to listen.
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