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Comments:
They can't get the bills out on time, send innaccurate bills and reminders and blame everyone else when you ring them.
It also appears to be corporate policy to pressure you into setting up direct debit.
I have not felt it necessary to leave yet but I didn't get my gas bill on time. I didn't really think about it thinking it would just arrive. 2 months later, when I'd forgotten about it, I got a reminder for £11.47. I paid this, thinking I must previously have overpaid as my bill 5 months previously was almost double what I normally pay.
2 weeks later I got a disconnection threat, saying that I had not paid the £138 bill they had sent.
I rang and was told that they had sent the bill 2 months late as Siemens had provided an innaccurate meter reading so they had been trying to sort it out. Clearly they hadn't bothered ringing me, the customer, about the error.
They had then sent the reminder in error.
As it was late in the month and I had my 6 monthly water bill and road tax the following month, I told them that I would pay £80 but leave the £58 till the following month.
I paid the £80 but before I paid the £58, I was then called twice at work demanding the money and had a young staff member explaining how I should budget better! She then went on to say that I could pay by direct debit, missing the point that some large bills (water, road tax) would leave me without any personal money if I did that and that was expressly why I asked for quarterly bills. All of this I explained but...
3-4 weeks later I got a letter requesting my bank details for "a direct debit instruction that I had requested". I never had requested a DD instruction and never would.
I rang and the representative I spoke to told me that I had deinitely rung 4 days before receiving the letter to request a DD instruction be set up. He said the conversation had been recorded. He also went into the details about how he thought I should manage my money better. I told him that I hadn't rung and explained the same as I had to the previous person, that I would never give my bank details for a DD and would not find it convenient to pay a set monthly amount, let alone a monthly amount that they could change as they saw fit.
He said he would get the voice recording of the conversation where I had requested the DD be set up.
He later rang back to say that the conversation had not been recorded as it had been made on a high level manager's phone.
Actually, writing this, I think I'm going to change suppliers. This kind of treatment by a supplier is not something I'm happy about.
Virtually always the cheapest for both gas and electric and the only company in these sectors I have ever come across to have good customer service...and I mean really good. They should get an award for it, seriously
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
It also appears to be corporate policy to pressure you into setting up direct debit.
I have not felt it necessary to leave yet but I didn't get my gas bill on time. I didn't really think about it thinking it would just arrive. 2 months later, when I'd forgotten about it, I got a reminder for £11.47. I paid this, thinking I must previously have overpaid as my bill 5 months previously was almost double what I normally pay.
2 weeks later I got a disconnection threat, saying that I had not paid the £138 bill they had sent.
I rang and was told that they had sent the bill 2 months late as Siemens had provided an innaccurate meter reading so they had been trying to sort it out. Clearly they hadn't bothered ringing me, the customer, about the error.
They had then sent the reminder in error.
As it was late in the month and I had my 6 monthly water bill and road tax the following month, I told them that I would pay £80 but leave the £58 till the following month.
I paid the £80 but before I paid the £58, I was then called twice at work demanding the money and had a young staff member explaining how I should budget better! She then went on to say that I could pay by direct debit, missing the point that some large bills (water, road tax) would leave me without any personal money if I did that and that was expressly why I asked for quarterly bills. All of this I explained but...
3-4 weeks later I got a letter requesting my bank details for "a direct debit instruction that I had requested". I never had requested a DD instruction and never would.
I rang and the representative I spoke to told me that I had deinitely rung 4 days before receiving the letter to request a DD instruction be set up. He said the conversation had been recorded. He also went into the details about how he thought I should manage my money better. I told him that I hadn't rung and explained the same as I had to the previous person, that I would never give my bank details for a DD and would not find it convenient to pay a set monthly amount, let alone a monthly amount that they could change as they saw fit.
He said he would get the voice recording of the conversation where I had requested the DD be set up.
He later rang back to say that the conversation had not been recorded as it had been made on a high level manager's phone.
Actually, writing this, I think I'm going to change suppliers. This kind of treatment by a supplier is not something I'm happy about.
So long Southern Electric!
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