Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
Dont use Foxtons, they are the worst peoples you could imagine!! We moved in a great Flat in Lennox Gardens, Knightsbridge. you would expect a very good service by living just behind Harrods. The flat had problems with rats, No Hot water for weeks, no Heating for months, damp problem in the kitchen and flies...Now we decided to go they found another poor customer to take the flat without knowing all the problems. Avoid Ben parkes working at Foxtons Head office, the guy is very useless and can't help with anything. Also avoid renting 22 lennox gardens, garden flat from Paul Killick, the landlord will let you live in a flat full of problems. avoid !!!!!
As a landlord, with same tennat for over 40 years. in june 2009 I marketed anouther flat with Foxtons. i asked them to come to my home address. they refused to come with out knowing the excact address of the flat ( i told them it was nearby ) something about sending a lone femail got to know excact address They never did show up When the lettings Valuer male Mr will Dix** did arrive 2.5 hours later than planed. he only had 5 mins to look at flat cause he had anouther two appointments to make cant market it. spoke to manager, Can market it. mounth later they found a tennat who i must say is very nice chap (so far been in 2 weeks now ) signed letting terms got my tennant every thing he asked for along with letting him move in 2 days early On the thinking that i would recive some rental income form foxtons at the end of the mounth by the latest. But no Foxtons take a full years commission in advance was i told this No its buried in small print 1.1.2 (a) of there letting terms "where the tennat occupies the property under a tennancy agrement with a defined period, the commission due on the rental income payable throughout the tenancy agreement shall become due at the date that the first rental payment is due from the tenant "
that lot means take all years commission in advance . gobbled up first two mounts rent entirely I stricky demanded non managed but brochures were printed with Managed logo on also on web site said managed ( Foxtons managed to get Managed logo on dispite me asking for it not to be took ages to put right 3 diffrant asking prices £900pcm in letter.
£830pcm on brochure
£750pcm ended up with £749.67 well 33p is nothing Onb 10 sep i asked Will D when money is likely to be in my account ? didnt tell me. didnt tell me how i would not get any income for 3 months referd me to 02078936000 number i try it voice mail cut off plus they never could tell me a date when any money would arrive. if they had sold it to me as We will find you a teant for £1500 Alan i would said no thanks ... High court Judge justice Mann ( what a name lol ) said Foxtons used language in its contracts which is not plain or intelligible. also ruled unfair by OFT office fair trading i asked a reasonable question like when will i get some rent payments from Foxtons will D had a chance to tell me the truth but didnt his manager backed him up expected Someone from Foxtons should told me that Foxtons take a year of commissions in advance along with £386 arrangment fees Foxtons in regard to hidden charges were told "given prominence and actively brought to peoples attention " not hidden away in small print "
will D had every chance to do that. wont admit guilt about knowing but not telling instead he is happer falsely acuseing me of slander and putting down his phone on me Foxtons arrrrrrrr I went on trust never ever again .... buy the way us landlords are not all bad or rich 40 years thats a lifetime. Foxtons take money from tenant deposit and Cream from the landlord for full years commissions in advance in one day im up to area manager of Foxtons no reply yet then its Chief Operating Officer of Foxtons (COO ) reply within 15 working days 3 weeks thats touch slow for me well its 6 weeks cause Area manager also has 3 weeks but lissen to this " This letter will confirm that you are entitle if dissatsfied to refer the matter to the Ombudsman." I dearly wish i had come two listings down in google to come to this site I promise never ever again alan
We have had the worst time using Foxtons, Pinner. Manpreet is the lady that showed us a house with smiles and empty promises, now we find out that everything she told us was lies. Once she got the deposit for the rental of the house - she magically disappeared!!! Emails/Telephone calls were wasted. She never got an amended lease to us we finally had to call her boss for it. The landlord of the property is also having a hard time with this company - not worth the commission they were paid, that's for sure. NEVER USE FOXTONS - CUSTOMER SERVICE is awful and their lies never end.....beware!!!!
Absolutely hopeless - obviously the only estate agents who do not care about business in a recession. Contacted new homes contact three times - name of Shah or something like that - dont know if he thought I was not up to his level of customer or lying, but never got back to me - Obviously Foxtons can afford to loose commission on 300k. Would never ever use again - appalling customer service but then again who are the 'Loosers' now!!!!!?????
I have written this post in hope that it will be informative to the other people; I am certain some people have more-than-satisfactory experience with Foxtons, and this incident alone cannot condemn the entire organisation. But this is what happened to my sister.
My sister works for an overseas firm as a "sourcer"; she sources items in demand in this country for her clients overseas. Her home is her office and the internet and the telephone are the tools for the trade. She explained this fully to Foxtons, informing how important it was for her that the property she moves in is fully equipped with telephone line ready for activation. When she found the property, the Foxtons negotiator "swore" that the property had a phone structure. Before signing the contract, she requested a written confirmation on the phone line aspect. The negotiator pointed out how the contract was written as if the line was definitely there (i.e. "The tenant must not change the telephone provider", etc.), and promised her that the line was there. She told him that she still would like a written confirmation. The negotiator told her: "Leave it to me, that can be arranged. But you need to sign the contract and pay the money before noon. Otherwise the property might be gone by tonight".
After she signed the contract and paid the money, it was revealed that the phone line did not exist; no cables behind the wall, the telephone socket was there to make the wall look pretty!
She asked Foxtons to release her from the contract, but they told her "Once you have signed it, you must honour(!) the contract." They assured her the phone will be connected before she moves in.
Next problem; after the move in date was agreed, the release of the keys was delayed and delayed. It reached to the point that she had 5 days left before her previous tenancy expired. She called every day to make sure that she will obtain the keys at least 3 days before her vacate date. The negotiator assured that she will.
The day before her move-out day, at 4pm, the negotiator rang and told her "Bad news, you need to wait three more days for the keys". She told the negotiator she already had booked the Van and Men the next day, and professional cleaners the day after. We had already packed and all her belongings were in boxes.
Then the negotiator made the most unbelievable suggestion of the decade: "I have a solution for you; why don’t you hire a storage space, there are a few that I can think of, Safestore Self Storage, Access Self Storage... to put your stuff in. And you can stay at a hotel for a few nights." She thought the negotiator was joking. Unfortunately, he was serious.
It turned out that the gas safety test was not conducted, and for Health and Safety reasons, she could not move in. In the end, Foxtons allowed her to move her belongings into the property, but she had to find a place to stay. She has two cats and my building does not allow animals. I told her nobody would find out, but she chose to stay in her then-empty old apartment with her cats. She slept on bare floor and worked using a cardboard box as her desk for three days.
Once she moved in, all hell broke loose. The property was not registered with the council, the porter service the negotiator described was non-existent, the landlord refused to connect the property with telephone line saying "it was up to the tenant". Then my sister tried to obtain a written permission to drill a hole through the wall for the BT to run their cable. This simple written confirmation took forever. She tried to work with a plug-in internet stick, but the speed and the connectivity was not good enough for constant usage. She stayed up all night to work (as the connection was slightly better after the midnight), she was exhausted - until she got suspended from work for not being able to provide timely service. When she rang Foxtons to ask about the progress on the phone line installation, she told them what had happened, sobbing. The property management team came up with yet another brilliant suggestion:
"Why don't you go to an internet cafe and work from there? Or go to your friend’s place and use their computer?" She was outraged; clearly they did not take her profession seriously. No idiot goes to an internet cafe to make £50k transaction. She told me, "My work is not some school children’s coursework that needs finishing". It took a month for the line to be installed.
More of Foxtons' dishonesty, rudeness and general sloppiness ensued, and I can go on and on... but I'll stop here.
After we made some persistent noise, they gave her back the commission she paid (which covered for approximately 2 days worth revenues she had lost during her 3 and a half weeks suspension). The most irritating trait Foxtons have displayed is the way they apologise; "We are sorry that you are unsatisfied with our service." They have not once apologised for making mistakes or for their poor performances.
We have reported this incident to The Property Ombudsman, and an investigation is currently taking place. However, the investigation is being hindered by the fact that the negotiator who dealt with her case has legged it - he left the company and became out of touch. Foxtons is refusing to contact their ex-negotiator saying they "feel it would be an inappropriate thing to do". My sister was especially devastated by this, as the negotiator had originally told her that he "would stick around to make sure that her problems will be resolved" telling her that he "felt partially (??) responsible" and was "really sorry". She had believed in his sincerity, and even defended him saying "He probably did not mean to misinform, he was probably just too busy and made mistakes of cutting corners."
I personally have no sympathy towards this man. Mr. A, wherever you are, you made her life miserable. She cried every night during her suspension from work.
If anyone is interested, I will report the outcome once we hear from TPO.
We both feel we cannot trust any estate agents after what had happened with Foxtons, and feel very anxious about moving. She says her mistake was not researching the company before choosing to use their service, and taking their showy office and well-dressed negotiators as the indication for service quality.
So there we go - I hope this post will help people in making decisions on whether to use or avoid Foxtons in future.
I wish I had seen this site before I used Foxtons! Would have not used them at all!!
I recently rented an apartment through Foxtons. Not only were they full of lies and excuses, and never answered a phone call, but agent (or 'negotiater' as they'd like to inaccurately refer to themselves)paid absolutely attention to my affordable budget (which I specified in no uncertain terms) and continuously tried to push me for apartments far above my budget. As can be expected - after payment of their fee I have not received one single phonecall regarding follow up queries such as mistakes on the inventory check in (provided by their company), whether or not my deposit has been paid into the deposit scheme, etc. The manager is as non-responsive as the agent that reports in to her.
I thought it was just my bad luck, but a friend of mine went through the same experience last week.
Bad bad dreadful company! No peace of mind. DON'T USE THEM!!!
As a landlord I cannot agree more about this company. The lies, underhand ways of achieveing their goals, and as someone else pointed out you can never speak to the same person twice or get a reply to your e-mails.Recently they valued my flat at £225 per week but now due to the 'credit crunch' they are trying to advertise it at £195 and fully managed(pushing the cost up to 17%!)which I didn't want. It just seems as though they are trying to fleece me for all the money they can in the shortest possible time. I don't feel like I'm getting a service, just a kick in the head! Also does anyone know if you have signed their Foxtons Fresh form over 4 weeks ago but haven't got a new tenant yet you can still cancel the agreement?
Add a comment about this blagger
Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
that lot means take all years commission in advance . gobbled up first two mounts rent entirely I stricky demanded non managed but brochures were printed with Managed logo on also on web site said managed ( Foxtons managed to get Managed logo on dispite me asking for it not to be took ages to put right 3 diffrant asking prices £900pcm in letter.
£830pcm on brochure
£750pcm ended up with £749.67 well 33p is nothing Onb 10 sep i asked Will D when money is likely to be in my account ? didnt tell me. didnt tell me how i would not get any income for 3 months referd me to 02078936000 number i try it voice mail cut off plus they never could tell me a date when any money would arrive. if they had sold it to me as We will find you a teant for £1500 Alan i would said no thanks ... High court Judge justice Mann ( what a name lol ) said Foxtons used language in its contracts which is not plain or intelligible. also ruled unfair by OFT office fair trading i asked a reasonable question like when will i get some rent payments from Foxtons will D had a chance to tell me the truth but didnt his manager backed him up expected Someone from Foxtons should told me that Foxtons take a year of commissions in advance along with £386 arrangment fees Foxtons in regard to hidden charges were told "given prominence and actively brought to peoples attention " not hidden away in small print "
will D had every chance to do that. wont admit guilt about knowing but not telling instead he is happer falsely acuseing me of slander and putting down his phone on me Foxtons arrrrrrrr I went on trust never ever again .... buy the way us landlords are not all bad or rich 40 years thats a lifetime. Foxtons take money from tenant deposit and Cream from the landlord for full years commissions in advance in one day im up to area manager of Foxtons no reply yet then its Chief Operating Officer of Foxtons (COO ) reply within 15 working days 3 weeks thats touch slow for me well its 6 weeks cause Area manager also has 3 weeks but lissen to this " This letter will confirm that you are entitle if dissatsfied to refer the matter to the Ombudsman." I dearly wish i had come two listings down in google to come to this site I promise never ever again alan
My sister works for an overseas firm as a "sourcer"; she sources items in demand in this country for her clients overseas. Her home is her office and the internet and the telephone are the tools for the trade. She explained this fully to Foxtons, informing how important it was for her that the property she moves in is fully equipped with telephone line ready for activation. When she found the property, the Foxtons negotiator "swore" that the property had a phone structure. Before signing the contract, she requested a written confirmation on the phone line aspect. The negotiator pointed out how the contract was written as if the line was definitely there (i.e. "The tenant must not change the telephone provider", etc.), and promised her that the line was there. She told him that she still would like a written confirmation. The negotiator told her: "Leave it to me, that can be arranged. But you need to sign the contract and pay the money before noon. Otherwise the property might be gone by tonight".
After she signed the contract and paid the money, it was revealed that the phone line did not exist; no cables behind the wall, the telephone socket was there to make the wall look pretty!
She asked Foxtons to release her from the contract, but they told her "Once you have signed it, you must honour(!) the contract." They assured her the phone will be connected before she moves in.
Next problem; after the move in date was agreed, the release of the keys was delayed and delayed. It reached to the point that she had 5 days left before her previous tenancy expired. She called every day to make sure that she will obtain the keys at least 3 days before her vacate date. The negotiator assured that she will.
The day before her move-out day, at 4pm, the negotiator rang and told her "Bad news, you need to wait three more days for the keys". She told the negotiator she already had booked the Van and Men the next day, and professional cleaners the day after. We had already packed and all her belongings were in boxes.
Then the negotiator made the most unbelievable suggestion of the decade: "I have a solution for you; why don’t you hire a storage space, there are a few that I can think of, Safestore Self Storage, Access Self Storage... to put your stuff in. And you can stay at a hotel for a few nights." She thought the negotiator was joking. Unfortunately, he was serious.
It turned out that the gas safety test was not conducted, and for Health and Safety reasons, she could not move in. In the end, Foxtons allowed her to move her belongings into the property, but she had to find a place to stay. She has two cats and my building does not allow animals. I told her nobody would find out, but she chose to stay in her then-empty old apartment with her cats. She slept on bare floor and worked using a cardboard box as her desk for three days.
Once she moved in, all hell broke loose. The property was not registered with the council, the porter service the negotiator described was non-existent, the landlord refused to connect the property with telephone line saying "it was up to the tenant". Then my sister tried to obtain a written permission to drill a hole through the wall for the BT to run their cable. This simple written confirmation took forever. She tried to work with a plug-in internet stick, but the speed and the connectivity was not good enough for constant usage. She stayed up all night to work (as the connection was slightly better after the midnight), she was exhausted - until she got suspended from work for not being able to provide timely service. When she rang Foxtons to ask about the progress on the phone line installation, she told them what had happened, sobbing. The property management team came up with yet another brilliant suggestion:
"Why don't you go to an internet cafe and work from there? Or go to your friend’s place and use their computer?" She was outraged; clearly they did not take her profession seriously. No idiot goes to an internet cafe to make £50k transaction. She told me, "My work is not some school children’s coursework that needs finishing". It took a month for the line to be installed.
More of Foxtons' dishonesty, rudeness and general sloppiness ensued, and I can go on and on... but I'll stop here.
After we made some persistent noise, they gave her back the commission she paid (which covered for approximately 2 days worth revenues she had lost during her 3 and a half weeks suspension). The most irritating trait Foxtons have displayed is the way they apologise; "We are sorry that you are unsatisfied with our service." They have not once apologised for making mistakes or for their poor performances.
We have reported this incident to The Property Ombudsman, and an investigation is currently taking place. However, the investigation is being hindered by the fact that the negotiator who dealt with her case has legged it - he left the company and became out of touch. Foxtons is refusing to contact their ex-negotiator saying they "feel it would be an inappropriate thing to do". My sister was especially devastated by this, as the negotiator had originally told her that he "would stick around to make sure that her problems will be resolved" telling her that he "felt partially (??) responsible" and was "really sorry". She had believed in his sincerity, and even defended him saying "He probably did not mean to misinform, he was probably just too busy and made mistakes of cutting corners."
I personally have no sympathy towards this man. Mr. A, wherever you are, you made her life miserable. She cried every night during her suspension from work.
If anyone is interested, I will report the outcome once we hear from TPO.
We both feel we cannot trust any estate agents after what had happened with Foxtons, and feel very anxious about moving. She says her mistake was not researching the company before choosing to use their service, and taking their showy office and well-dressed negotiators as the indication for service quality.
So there we go - I hope this post will help people in making decisions on whether to use or avoid Foxtons in future.
I recently rented an apartment through Foxtons. Not only were they full of lies and excuses, and never answered a phone call, but agent (or 'negotiater' as they'd like to inaccurately refer to themselves)paid absolutely attention to my affordable budget (which I specified in no uncertain terms) and continuously tried to push me for apartments far above my budget. As can be expected - after payment of their fee I have not received one single phonecall regarding follow up queries such as mistakes on the inventory check in (provided by their company), whether or not my deposit has been paid into the deposit scheme, etc. The manager is as non-responsive as the agent that reports in to her.
I thought it was just my bad luck, but a friend of mine went through the same experience last week.
Bad bad dreadful company! No peace of mind. DON'T USE THEM!!!
Back