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Some friends broke a window in my house when I was away. They thought they were doing the decent thing by calling an emergency glazier and fixing it before I returned. Unfortunately for me and them they called Able Glaze.
The man turned up Monday and proceeded to tell them that 'special' glass would be needed so he screwed a piece of ply board over the hole damaging the frame. He would return on thursday/friday to fit it. nobody came. On the phone friday evening they claimed they were waiting for the go ahead to order the glass! When I told them to forget it they said I would have to pay £98 for the bit of plywood & £78 call out fee. Even though they state they DONT charge a call out fee on the website. They said if I cancelled now I would have to pay for the special glass on order BUT couldn’t say how much that would be to buy or fit!!! And I would have to week until the following thursday to fix it.
Absolute cowboys. On the phone the man wouldn’t say who he worked for or give me his managers name or number. Do NOT use this company unless you want to be ripped off. Go local...
We rang the company on Monday morning to have them come out and measure for a broken window. They were supposed to be out in the afternoon, but the glazier rang very late in the afternoon, did not leave a message. When I got to the phone and dialed his number within 10 minutes he had already shifted me to the next day. I rang the office and confirmed for the Tuesday but this time there was no glazier and no phone call and no message left on either phone number. Needless to say, I had stayed home two days to wait for the glazier. My partner rang their phone service back at 4, who firstly did not know the glazier had not been in but promised to ring us back. When he did, he said that the glazier had rung both phones and left messages. Neither phone rang, and there was no message left. So he was very mistaken. At that stage, we cancelled the call, and took the advice that of one of the previous bloggers and went somewhere else. Our concern was if they were that unreliable in the sale, then the delivery they could well be worse. We rang a local alternative, who was here within 3 hours and has quoted us half the price. I agree, go local.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
The man turned up Monday and proceeded to tell them that 'special' glass would be needed so he screwed a piece of ply board over the hole damaging the frame. He would return on thursday/friday to fit it. nobody came. On the phone friday evening they claimed they were waiting for the go ahead to order the glass! When I told them to forget it they said I would have to pay £98 for the bit of plywood & £78 call out fee. Even though they state they DONT charge a call out fee on the website. They said if I cancelled now I would have to pay for the special glass on order BUT couldn’t say how much that would be to buy or fit!!! And I would have to week until the following thursday to fix it.
Absolute cowboys. On the phone the man wouldn’t say who he worked for or give me his managers name or number. Do NOT use this company unless you want to be ripped off. Go local...
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