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Comments:
Just collected a car from Motorpoint.
The good:
1. Their prices are competitive and they have a good selection.
The bad:
1. Took 4 visits because the first car for which we waited 4 days, for delivery, was not the colour we were told it was. From deciding on the car it took 2 weeks to buy it. The £50 delivery charge was dropped to compensate.
2. The Company will only complete transactions between Tuesday and Friday - not convenient.
3. When we collected the car we had to wait 20 minutes for attention as 8 members of their staff stood around chatting (customer service staff to customer ratio was at least 10 to 1).
4. We were handed the tax disc but there was no disc holder in the car - we had to go and ask for one and fit it ourselves and then de-ice the car ourselves.
5. The car had been washed inside and the seats were wet through and consequently we were wet after driving it and on the frosty morning the windows were all iced up on the inside and will be so until the car dries out.
6. Tried to sell us a 'peace of mind' package for £99 and gap insurance and were very reluctant to accept the 'no thanks'.
7. The 7 day free insurance from Aviva was OK but it took 30 minutes on the phone and we got the hard sell for the full year's quote over the phone.
General complacency and lack of attention to detail and no excuses as they had several staff members standing around doing nothing.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
The good:
1. Their prices are competitive and they have a good selection.
The bad:
1. Took 4 visits because the first car for which we waited 4 days, for delivery, was not the colour we were told it was. From deciding on the car it took 2 weeks to buy it. The £50 delivery charge was dropped to compensate.
2. The Company will only complete transactions between Tuesday and Friday - not convenient.
3. When we collected the car we had to wait 20 minutes for attention as 8 members of their staff stood around chatting (customer service staff to customer ratio was at least 10 to 1).
4. We were handed the tax disc but there was no disc holder in the car - we had to go and ask for one and fit it ourselves and then de-ice the car ourselves.
5. The car had been washed inside and the seats were wet through and consequently we were wet after driving it and on the frosty morning the windows were all iced up on the inside and will be so until the car dries out.
6. Tried to sell us a 'peace of mind' package for £99 and gap insurance and were very reluctant to accept the 'no thanks'.
7. The 7 day free insurance from Aviva was OK but it took 30 minutes on the phone and we got the hard sell for the full year's quote over the phone.
General complacency and lack of attention to detail and no excuses as they had several staff members standing around doing nothing.
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